Lumuwala Reviews | Read Customer Reviews of lumuwala.com

Lumuwala Reviews | Read Customer Reviews of lumuwala.com

Lumuwala reviews

Showing 20 reviews with 1 star · Clear filters

C D.
Mar 22, 2026
I guess like everybody who left a…
I guess like everybody who left a comment here i got scammed by this company. I ordered online and still havent receive it.
Reply from LumuwalaMay 10, 2026
Hi, Ordered, paid, waited, nothing showed up. I'm sorry. That's a horrible spot to be in, and I don't want to leave you sitting in it. If you can write to [email protected] with the email tied to your order, I'll trace the tracking on our end and figure out whether the parcel was actually scanned out, stuck somewhere, or lost in transit. If it's lost, I'll open the carrier claim from our side so you're not the one chasing them. Either way, you'll walk away with the product or your money back. Really sorry, Samantha Lumuwala Customer Care Team 💜
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Rachel M.
Mar 10, 2026
Scam/fraud
Scam/fraud. Took my money and gave flase tracking no. DO NOT PURCHASE
Reply from LumuwalaMay 10, 2026
Hi Rachel, A tracking number that goes nowhere is one of the worst feelings as a buyer. You're left refreshing a page that says nothing, with no way to tell if the order is real or not. Sorry you had to deal with that. Write to [email protected] with your order number, or the email you used at checkout. I'll pull the scan history on our end. If we can't show a legitimate delivery to your address, the refund is yours and I'll handle it myself. Samantha Lumuwala Customer Care Team 💜
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Hannah J.
Mar 9, 2026
ABSOLUTE SCAM
ABSOLUTE SCAM. DO NOT BUY!
Reply from LumuwalaMay 10, 2026
Hi Hannah, A one-line review like this usually means someone has already spent enough energy on a problem and just wants it over with. I get it. I'd still like to know what went wrong, even if it's just so I can fix it for the next person if not for you. If you're up for one more email, send me a line at [email protected] with your name or order number. I'll find the order, read whatever exchange happened previously, and come back with a real answer. Refund, replacement, or just an explanation, whichever you're after. Sorry, Hannah. Samantha Lumuwala Customer Care Team 💜
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Colleen C.
Mar 8, 2026
Scam/Fraud Beware
Scam/Fraud If I could give a zero stars rating that is what would get. This company is total scam. Ordered product, got a confirmation number and fake link for tracking the shipment. The tracking number worked at first and then it stopped. When you click on this link it says error is says Not Found. When I emailed my concerns get an AI generated response. Cannot get hold of a human and I am sure will not get a refund. I have started an investigation with my bank and hopefully if anyone else goes to this site and uses their card it will show up as fraud. Stay clear. Email AI bot response from company: Dear Colleen I’m truly sorry for the frustration here, and I appreciate you reaching out. We’re a women-owned small business, and we truly care about every single customer and order. We also cover free shipping ourselves, and it costs us about $20 out of pocket per order. Right now we operate on very thin margins as a growing brand focused on long-term awareness and customer trust, not big markups. Our product has had unusually high demand lately, so fulfillment and support queues are currently backlogged. If an order has already shipped or is a carrier delivery issue, we can’t absorb refund losses for that as a small business. Once a parcel is with the shipping carrier, they control transit scans and final delivery. For lost or missing shipments, the receiver must open the carrier claim first, and we’ll provide any shipment documents you need right away. As soon as tracking is issued, you can follow it here: ( I had to remove link from review) If your order is still unshipped, I can review cancellation eligibility immediately. If it’s in transit, I’ll help you with the fastest carrier-claim steps right now. Warmly, Lumuwala Support
Reply from LumuwalaMay 10, 2026
Hi Colleen, I went back and read the reply you got from us. You're right about it. It explains our margins, our shipping costs, and carrier policies, but it doesn't answer your three actual questions: where is my order, why is the tracking link broken, and can I speak to a person. That's a polished non-answer and I'm sorry that's what came back to you. If you're willing, write to [email protected] with "Trustpilot follow-up" in the subject line. I'll look at the broken tracking link, pull whatever the carrier scanned, and either locate the parcel or refund you. Short reply, from me, no script. Also, on the bank dispute, no need to pull it. Whichever side gets there first is fine. The point is that you're not out the money. Samantha Lumuwala Customer Care Team 💜
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Shahzad Q.
Mar 6, 2026
This company has scammed me
This company has scammed me. Ordered but nothing received. Sent me a fake tracking number.
Reply from LumuwalaMay 10, 2026
Hi Shahzad, Paid for an order, got a tracking number that didn't lead anywhere, nothing arrived. Yeah, you have every reason to be furious. Write to [email protected] with the email you used at checkout or your order number. I'll check what the carrier scanned on our side. If the parcel was never picked up or got lost in transit, I'll send a replacement or refund you, your call. You shouldn't have had to leave a review to get this looked at, Samantha Lumuwala Customer Care Team 💜
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Kevn K.
Mar 4, 2026
Order placed but item not received
Order placed but item not received. Call carrier to check and was told it was delivered, but to a different address that i had provided. Contacted the customer support. Was told that they can change the shipping address if it had not been delivered. If it had been delivered, I have to contact the receiver to ask receiver to send to me directly. This is unheard of in the market. Asking customer to resolve the mistake made by a seller. Had asked for a refund. Doubt that they will process the refund. Literally a scam company.
Reply from LumuwalaMay 10, 2026
Hi Kevin, You're right. Telling a customer to track down whoever received their misdelivered package is not a real answer. Once a parcel goes out under our label, working it out with the carrier is on us, not you. Whoever wrote that reply got it wrong. Email [email protected] and mention this review. I'll contact the carrier myself about the delivery to the wrong address, and I'll process your refund in parallel so you're not waiting on whatever the courier comes back with. If the parcel turns up later, that becomes our problem to deal with. Sorry, Kevin. Samantha Lumuwala Customer Care Team 💜
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Thu Minh M.
Mar 3, 2026
The website is an absolute fraud
The website is an absolute fraud, when the deliver say it is delivered. The package is being send somewhere else that isn’t my home according in the fedex. I contacted their email and they send a continuous rows of ai-like generated response instead of getting my questions answered.
Reply from LumuwalaMay 10, 2026
Hi Thu Minh, Two things went wrong. The parcel went to an address that wasn't yours, and when you wrote in for help, the replies looked like a bot wrote them. The second part bothers me more. You should've gotten a person on the first email. Write to [email protected] with your order number or the email you used at checkout. I'll pull the FedEx scan history with the tracking number we issued you, see exactly where the parcel was dropped, and work with you on a reshipment or refund. The reply you get back will be from me, in plain words. No rows of generated text. Sorry, Thu Minh. Samantha Lumuwala Customer Care Team 💜
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Jiemin C.
Mar 3, 2026
This company is a SCAM
I did not receive the items and they are not taking responsibility. They will provide you a FedEx tracking number and when you try to file a claim with FedEx, the address doesn't match and so the claim cannot be filed. When you contact them, they will give you some AI generated answers WITHOUT the previous email threads making it very hard to follow up. I have lodged a police report and disputed the charge on my card.
Reply from LumuwalaMay 10, 2026
Hi Jiemin, Order didn't arrive. FedEx address didn't match yours so you couldn't file a claim. Our replies dropped the previous email threads so the conversation made no sense. And now you've got a police report and a card dispute open. That's a lot, and none of it should have happened. Write to [email protected] and mention this review. I'll pull the full email history on your order, not just the last message, and read through the whole thing on my own. I'll also contact FedEx about the address mismatch with our shipper credentials. The refund I want to handle separately from whatever the bank dispute does. You're not getting charged twice, and you're not going to be the one chasing FedEx. Sorry it got to this point, Samantha Lumuwala Customer Care Team 💜
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