Luna FurnitureReviews of lunafurn.com

This furniture store by far is the worst I've ever been to an experience I ordered furniture online it took almost 3 months to receive it and each time I was told that I would receive my furniture was met by another and another delay I've talked to corporate managers and all nothing was done about my dissatisfaction and I was given the runaround when my furniture finally arrived they dropped it off in front of my garage with no notice at all I didn't even know if anything was damaged yet I haven't even got the chance to open it I had to find people to put it in my home very very unprofessional customer service when I called and complained about the issue

HORRIBLE customer service. They basically stole my money. I ordered a dining room set June 12, today is June 20th still showing my order is processing. I called Luna customer service and was told they didn’t have some of the items that I ordered. My order will be shipped on July 2nd. By the way I needed this order by July 4th. Why did you take my money on June 12 if you didn’t have what I ordered. I was never given this information. If they had been transparent when I placed this order and showed the item(s) as out of stock I would have never placed this order. Also I was told by customer service that there’s a 3% fee for cancellation even though it was clearly their fault for misrepresenting how this company does business.Shame on you!! I will NEVER order from or recommend this company!!!!

Ordered a couch and paid the $120 delivery fee which said next day delivery. It's been over a week and customer service keeps saying available in next 2-4 business days. Won't give me any timetable or plan about delivery since they say they are working with the delivery team. Said I would get a 24hour notice but thats all they said. Tried to cancel but they said I'd have to pay a 30% restocking fee since the order is at their warehouse since I ordered it. If its been there then why can't it be delivered?! Tried to speak to a manager but they were ducking since customer service said none are available but just through email. Been trying to email them but no response after the initial 2-4 days. They take your money then say who care about customer service or showing the correct info. Never doing this again.

Tried to order some items. Put the first in my cart and all looked great. Added another item - now sales tax is computed at more than double my local rate. Tried changing to my prior address a few miles away. Suddenly 2nd item is no longer available in my region - WTF?! But sales tax is computed correctly again. Staff says that's how their system works, if I want to purchase I need to pay the inflated sales tax. This is 'customer service'? Seems Ornate Furniture and Eve furniture are all connected, their systems also can't calculate sales tax correctly. Update- Based on Luna's response, I would guess that the other retailers I mentioned use the same Shopify system and the problem lies with Shopify. I spent about a week conversing with Luna customer support, via email, Voice, and text -unfortunately they were unable to remedy the issues with their e-commerce vendor.

It has been 3 weeks and nothing. The order tracker shows the item as fulfilled, but the history shows that it hasn't even arrived to be shipped. Customer service is either a miss, or a complete miss. Emails haven't been responded to at all. On my first phone call, the person couldn't help or find the status. On my second call, no representatives were available for almost 6 hours, and I eventually just had to hang up. My recommendation is to get a price here and then go to a reputable store and negotiate with a low price in hand. Just avoid Luna.

Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane. Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped "within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.

It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!

First and last purchase with Luna. For the $299 delivery fee I expected more. My furniture boxes were just put on the ground not stacked neatly. Plastic on the mattress is torn and the corner of my mattress is DIRTY from it being dragged on the ground by the delivery men. Who the heck wants to sleep on a dirty mattress? Hopefully my bed is in tact when I open the boxes. If you are ordering out of state, think twice because delivery is terrible. Why not offer white glove service to out of state customers? Being a female, it was hard getting all those boxes inside by myself. Bad delivery reviews will prevent returning customers because I myself will not order from here ever again and will be spreading the word wherever I can. You all have already been contacted via emailed with pics BEFORE I left this review and have failed to reply to attempt to rectify the issue, so don't come on here replying being phony trying to save face. You all reply to reviews quick trying to fool future customers but don't offer any sort of resolution via emails timely.