Poor
Based on 21 reviews
Luum2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luum® offers science-backed, nature-rooted supplements for gut health, detox, and inner balance. Discover clean formulas that restore harmony from the inside out.
Luum (luumlife.com) has 21 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 14 reviews with 1 star · Clear filters
A W.
I canceled further products well in advance.(@ 4 months ago )They have still recently billed me 3 different times within a 3 day period of over $351 each. I have repeatedly asked for cancellation. One charge has been cancelled. 2 remain in effect to date. No one answers phone.
Bev
Looks like I will need an attorney after all. After fighting with Luum Life for MONTHS to get my refund, the auto billed my credit card that I did NOT save on file for their company and have my CANCELLATION EMAIL for this company as well. You can't reach them by phone, my CC company tried. I have now had to close my CC twice because of this company ROBO BILLING my card WITHOUT AUTHORIZATION which is FRAUD. I will be sending everything to the District Attorney for their review. Absolutely SCAM - you can get supplements on Amazon without these kinds of criminal engagements.
Sheila W.
Company is a scam! I bought product one time. They continue to charge my account $177 for a “ membership” I NEVER signed up for. Can not get a human being on the phone! Requested refund !! Never ordered membership!!! Do not order this product!!! Did not help my GI tract at all!!
Reply from LuumJun 9, 2026
Hi Sheila, I'm sorry you feel this way. After reviewing your account, I can confirm that the order was placed under a subscription plan, which is why a recurring order was generated. We understand that subscriptions can sometimes be overlooked, especially when time has passed between shipments. As soon as you contacted us, we cancelled the subscription and processed the requested refund. No further charges or shipments will occur. We take accusations of scams very seriously. While we understand your frustration, our team responded promptly, cancelled the subscription upon request, and issued the refund in accordance with our policy. If there is anything further you need regarding your account, please contact us directly and we'll be happy to help. — Sarah Customer Care | Luum
Kay C.
Edit: Luum responded to my review seven days ago. I followed up in an email as instructed. Again, there has been no response. I am very disappointed in this company! Please don’t waste your money folks. They are not credible! Original Review: In my opinion, they don’t deserve one Star. My first message was January 12 asking for a return authorization (well within their 90 day refund policy) so I could return the product. Very sweet nice understanding note was written back to me. I was told that I have been put in the queue for the return, but they were in the process of updating their return system and it would be a couple of weeks. I waited a few weeks and inquired again. I received another apologetic letter saying not to worry and they understood this was concerning but they were working hard to get this system up and running. I inquired again in March and they replied on March 25, 2026 with the same story. I sent another message April 12 and they have not responded. I ordered their product thinking that it would help me, but my doctor said no because I have diverticulitis.
Reply from LuumMay 16, 2026
We’re very sorry for your experience and understand your frustration. You’re absolutely right that our response times and refund processing during that period were not where they should have been. Earlier this year, we experienced significant delays tied to both manufacturing backorders and an internal transition to a new customer support and returns system, and unfortunately your request got caught in that disruption. That’s on us. We also completely respect your doctor’s recommendation regarding diverticulitis. Corewell is not intended to replace medical guidance, and we always encourage customers with existing gastrointestinal conditions or those under physician care to consult their doctor before use. We appreciate you taking the time to share this feedback publicly because it helps hold us accountable and improve. If you’re open to it, please contact us directly again at [email protected] with “ATTN: Priority Review” in the subject line so we can personally review the status of your refund request and resolve this properly for you. — Sarah Customer Care | Luum
john A.
I received the product last year, I used it as directed and could see no results at all. I called them and requested a full refund, and they said no problem, I returned their product at my expense, I didn’t receive a refund after 6 weeks I called again, same song and dance , no refund yet. So yesterday they sent me the same product that I sent back. These people are scammers or just a bad business. Don’t waist your money, their customers are not as important as they advertised.
Reply from LuumMay 16, 2026
We’re really sorry this experience left you feeling ignored and frustrated. You reached out within the refund window, and from your perspective, it likely felt like the process kept getting pushed further away instead of resolved clearly. We understand why that would damage trust. Earlier this year, we went through a difficult operational period while transitioning warehouses and rebuilding parts of our returns workflow after significant backorders. Some return and refund requests unfortunately took far longer than they should have. That’s on us. We also want to acknowledge something important: if your doctor advised against continuing Corewell because of diverticulitis, you absolutely made the right decision to stop and prioritize your health. Our intention has never been to make customers feel trapped or dismissed. We know wellness should feel supportive and easy — not stressful. If you’re open to it, please email us directly at [[email protected]](mailto:[email protected]) with “Refund Review” in the subject line so we can personally look into the status of your case and help bring this to a proper resolution. — Sarah Customer Care | Luum
Jeff V.
Nov 22: Awesome marketing of health results, committed $354 Feb 16: Outside of 6-8 week delivery. Be patient we had a delay, all good now. Mar 10: 3 more weeks,not feeling good about this. Don't send product, switch to full refund. Okay Mar 31: 2 more weeks. It's on the way. Apr 3: Will get refund in 5-10 days Apr 20 (today): $354 gone and taking action to warn others. Think Sarah is just a great AI character that only writes promises and has not learned how to follow-through. 1-star is too much. Funny thing. I sent this review, and magically received the order four days later that I had canceled two months earlier. Sent an email requesting the best address to return the shipment......crickets. I just want a refund. Shop wisely America
Reply from LuumMay 16, 2026
We understand why this experience left you feeling frustrated and disappointed. You were originally given a much shorter timeline than what ultimately happened, and over the following months you received multiple updated estimates that continued to move. From your side, that understandably started to feel less like communication and more like empty promises. We genuinely understand that. Earlier this year, Luum went through a difficult operational period after our launch batch sold out significantly faster than expected. Manufacturing delays, warehouse transitions, and fulfillment bottlenecks created a backlog that affected many early customers far longer than it should have. That context does not erase the frustration of waiting months after payment — especially after requesting cancellation and refund. You are also correct that your shipment ultimately arrived after your cancellation request had already been submitted. The order had already entered fulfillment before the cancellation was fully processed internally, which created an understandably confusing and frustrating experience. We never want customers to feel ignored, dismissed, or stuck in limbo trying to get a clear answer. If you still have the unopened shipment and would like to finalize a return/refund resolution, please email us directly at [email protected] with “Return Resolution” in the subject line so our team can personally help close this out properly for you. — Sarah Customer Care | Luum
