Great
Based on 529 reviews
Mac Duggal4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 91 reviews with 1 star · Clear filters
Ben
Terrible customer service.
Reply from Mac DuggalOct 19, 2023
Hi Ben, We are so sorry to hear you are not satisfied with our customer service. We would love the opportunity to hear more about your experience and try to make it right. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
Beth S.
I would give zero stars if I could. My $800 dress arrived damaged. The thin spaghetti strap was literally hanging by a thread. I contacted customer service, who asked for photos, which I sent. Then, crickets. They have ghosted me despite my following up multiple times. Very poor response for a company that “takes the quality of our dresses very seriously” per Paulina in customer service. Do not do business with this company. They do not stand behind their products.
Reply from Mac DuggalOct 30, 2023
Hi Beth, We are so sorry to hear about the issues with your dress and that you are unhappy with the service provided. We would love the opportunity to discuss this with you further. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
Thomasina
This is the worse company ever!!! If you want a Macduggle dress I advised you to buy it from one of the sellers Nordstrom, or Dillards, but never from Mac duggle, their return policy is crazy. They will charge you $12 for shipping, then it takes 10-15 days before you receive an e/mail stating that your return has been approved and your funds will be deposited with in the next 10 days. It takes 20 -25 days before your money is returned, THAT’S CRAZY NEVER BUY FROM THIS COMPANY They are QUICK removing your finds but very SLOW RETURNING THEM!!!!!!!!!! Haven't gotten my refund yet.. I sure wish I would have read these reviews
Reply from Mac DuggalOct 30, 2023
Hi Thomasina, We are so sorry to hear that your refund took longer than anticipated and appreciate your feedback regarding our return policy. We also want to apologize for the delay in response to this review, as we have just recently revamped our customer service department and are circling back with customers and their concerns. We continue to put a lot of work into shortening refund times, but can get behind during high volume periods. We apologize that you experienced this. Having you as a customer is important to us, so if you would like to discuss this further, please email us at [email protected] and mention this review. Thank you for your honest feedback and we hope to hear from you soon. Customer Support Team, Mac Duggal
sreed
Wish I had read these reviews first! VERY limited return/exchange (14 days from SHIPPING) and no customer service whatsoever. Package came with no shipping inserts/ return information/invoice. I was out of town when the package came and now stuck with an expensive dress that does not fit and I can’t even do an even exchange to a different size. There is virtually no customer service to appeal to. I have multiple weddings and events coming up and I definitely will not be ordering anything else from this company.
Reply from Mac DuggalOct 30, 2023
Hi there, We are sorry to hear that you were unable to contact us and get a resolution. We also want to apologize for the delay in response to this review, as we have just recently revamped our customer service department and are circling back with customers and their concerns. We have made sure that our customer service email address and phone number are accessible and have adjusted the return policy to start at the delivery date, instead of the shipping date. We apologize again for your experience and hope you will give us another chance. If you would like to discuss this further, please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
Jacqueline H.
Attempted to return my dress within the 14 day time period and wasn't provided with a packing return slip. Now it's past the 14 day window and they won't honor my return. Horrible company!
Reply from Mac DuggalNov 2, 2023
Hi Jacqueline, Thank you for taking the time to share your experience and providing us with honest feedback regarding our return policy. We have recently revamped our customer service department and hope you give us another chance. If you would like to discuss your experience further please feel free to contact us at [email protected]. Our hours are Monday-Friday, 9am-5pm CST. We hope to hear from you soon. Customer Support Team, Mac Duggal
Pamela R.
TERRIBLE!! Will not refund my money for return in timely matter. DO NOT ORDER FROM THEM!!! You can’t reach them!
Reply from Mac DuggalNov 2, 2023
Hi Pamela, We are sorry to hear you were unable to get in touch with us and want to apologize for the delay in response to this review. We have recently revamped our customer service department and are circling back with customers and their concerns. We have made sure that our customer service email address and phone number are accessible on our website. We apologize again for your experience and hope you will give us another chance. If you would like to discuss this further, please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
Shalini raj S.
There is no legit number to call them . Return or exchange is just impossible.
Reply from Mac DuggalNov 2, 2023
Hi Shalini, We are sorry to hear you were unable to get in touch with us and the frustration this has caused. We have made sure our customer service email address and phone number are accessible on our website. We also want to apologize for the delay in response to this review. We have recently revamped our customer service department and are circling back with customers and their concerns. If you would like to discuss this further, please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
Gina G.
0 STARS! Please save yourself and your money, DO NOT BUY from Mac Duggal. They have poor customer service, no legit phone number and are not rated with BBB. BBB has many complaints. Wish I had seen this info. before I purchased from them. They don't honor there refund policy and are holding my money and cannot get in touch with them. This is a scam. BUYER BEWARE!!!
Reply from Mac DuggalNov 2, 2023
Hi Gina, Thank you for taking the time to share your concerns. We are sorry to hear about your experience and the frustration it caused. We have made sure our email and phone number are accessible on our site and want to apologize that you were unable to get ahold of us. We also want to apologize for the delay in response to this review. We have recently revamped our customer service department and are circling back with our customers and their concerns. If you would like to discuss your experience further please feel free to contact us at [email protected]. Our hours are Monday-Friday, 9am-5pm CST. We hope to hear from you soon. Customer Support Team, Mac Duggal
