Great
Based on 529 reviews
Mac Duggal4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
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DeeM
There is no way to contact customer service except thru email. I returned a dress and received an email that I was being refunded my money but it was never credited back to my credit card. No I have to spend time trying to get my money back and research how to get in touch with a live person, if that is even possible.
Sherie R.
Terrible customer service. There sight doesn't allow to cancel orders, they charge $12 for returns and take over a month to process your refund.
customer
very bad experience they charged my card but did not srart to ship for 2 weeks then finally when dress came stones missing several places on front got return label from them sent back 2 weeks agi still no refund having to dispute with my credit card very poor service
Maria G.
MAC DUGGAL’s customer service is unacceptable. There is no voice to voice communication or a contact number. For the price of their dresses they should be able to provide better customer service.If you are planning to make an online purchase I suggest you re-think it. If you have to return it … it is impossible to receive any tracking or customer service communication‼️‼️‼️‼️‼️‼️‼️
Dyala H.
Mac Duggal has the worst return policy, and bad customer service. During the holidays, most companies will extend their exchange and return policy. For the price paid, they won't even consider it.
Sarah P.
I ordered a dress which was not as pictured. I did not even remove it from the plastic. I returned it within the 14 day return period and received a confirmation that it would be processed within 7 days. Over a month later I have not received my refund. There is no customer service number to call. Inquiry emails generate an automated response that had nit yielded a refund. I have never felt with worse customer service and will never order this brand ever again.
Natasha G.
NEVER purchase from mcduggal. They will NOT allow returns and the fit is terrible. I am a model size and it is made soso and fits poorly - plus they will not allow returns over 14 days so at day 15 you get screwed even if over the holidays. will NEVER order again
Alice W.
Horrible customer service. Buyer be ware... I can honestly say there are many other companies to buy quality clothes from besides Mac Duggal.
