MaisonetteReviews of maisonette.com

I wish there was a way to give this company zero stars. Absolutely terrible. Ordered jewellery boxes for my two grandchildren. They were $50 and $60 and when they arrived, they looked like something from the dollar store. One was broken. After several back and forth, maisonette told me AFTER Christmas that they were having trouble getting in touch with the company that made the product. They then refunded my money with no explanation. One granddaughter got a cheap looking jewellery box, the other got a broken one. DO NOT ORDER FRON THIS COMPANY

I ordered 7 pajama sets for my grandchildren-they were absolutely adorable. I wrapped them all and gave them early so they could wear them Christmas Eve. One of the sets had the wrong sized pants, so I contacted Maisonette Customer Support and sent pictures as they asked for starting on 12/19/22. Today is the day before Christmas Eve and I received an email late this afternoon that they’d not received any response from me, which is not the case. So, in other words, my granddaughter will not have the pajamas i especially ordered in time for Christmas and apparently, my issue just wasn’t important enough to this company and therefore, nothing has been done to resolve this. To say I am disappointed would be an understatement. Their Christmas pajamas were adorable and I was so excited about giving them. I can understand people make mistakes and the wrong sizes can be sent out. But I contacted them in plenty of time for the mistake to be fixed. I don’t even think my order or issue was important enough for them to even read my replies to their email. All I can say is- if you have a very special gift that really matters- Maisonette won’t be the best place to order. My advice would be to keep scrolling onto a well-known company that you know will back up the products and services they are selling.

BEWARE! I ordered a kids play rug 3 weeks before Christmas and said it would be here the next week. 2 weeks later, they randomly cancelled my order and scheduled a refund for less than I spent. I emailed correcting them on the full amount, but we will see if the money ever shows up or if that will be cancelled too. DO NOT BUY FROM THIS COMPANY!!!!

I ordered a child’s play table in mid-November. It was marked as “Complete” on my account page but with no order or tracking number. It was never shipped. Naturally, Maisonette charged me the full amount. Despite multiple attempts to get someone - ANYONE- to address this, I have had ZERO customer service, just lip service from multiple supposed customer service concierges. I will never, ever use this posing middleman again and encourage others to go directly to manufacturer’s websites to order products. I have given up in ever seeing satisfactory closure or a reimbursement but hope others benefit by learning by my incredibly poor experience. Shame on you Maisonette.

I ordered the mustard made low down locker. Arrived in a timely fashion. It had a 1/2 inch scratch on the top and about a 4 inch scratch on one of the shelves, I was happy to overlook that, but it ended up being to big for the space. My recycling had been picked up, so to return it I had to buy a home depot moving box. I added their label and sent it back, had trouble with the pick up, but eventually it got picked up. They received it, as evidenced by the USP scan, on November 10th of this year. I still haven't received my refund. They said that they can't find the package, and are "investigating" it. It cost $319 of my hard earned dollars and they have lost the package. I'm afraid they will try to rip me off, which is what appears is happening. I would recommend not ever ordering from them if you don't want to be ripped off. Even if you have money to blow, which I don't, especially during the holidays, I would avoid this market place.

I was sent a false tracking number and image by customer service, claiming my purchase, a STOKKE high chair was delivered. The image shows a GROCERY BOX in a totally different town and state, yet customer rep “Maria D” claims it was delivered. Either the company is completely incompetent or y they are running a SCAM.

I placed an order for a dress and crewneck that matched, so my son and daughter could match for the Christmas season. I needed it by a certain date since we were going out of town. The two products were from Petit Peony. I placed the order, I paid $25 for expedited shipping since I wasn’t sure if it would arrive by the time I needed it. Everything was good. 24 hrs later I get an email stating that they had to cancel the crewneck and I was being refunded since they no longer had it in stock. So I called and asked if they had a size down and I’d order that. They did. So I asked for that to be expedited. Because I had already paid for that on my original order. They refused, but instead offered me a 10% off discount. That would have saved me $2.90. Wow. So that means I would have to pay an additional $25 to get it shipped quickly to me, when it wasn’t my fault they oversold the product. I asked to speak to a manager. She said I’d get a call back in 20-30 min. Nope. I called the next morning asking to speak to a manager. She said I was first in queue. And I’d receive one shortly. Nope. I call again about 6 hours later. They still say I’m next. Finally about 15 min later I get a call from a “manager” who proceeds to tell me this company doesn’t offer expedited shipping. I say how is that when the dress I ordered is from the same company, same collection and was able to be expedited. I ordered it once expedited and now you can’t? She again offered me 10% off and I said no I want to speak to someone higher than you, at this point I have become a Karen but I don’t care because I think this is wrong. She then tells me that oh we may have two more sizes in stock which probably means we don’t have any in stock. I said well yesterday when I called, you had quite a few left so all of this could be avoided if they could’ve just approved expedited shipping on my re-order , she said she would try to get an answer from someone higher than her and give me a call back by the end of the day. I have not heard from her and it’s the next day. Finally I just went direct to Petit Peony. I asked her if they offered expedited shipping she said she would look for my order and get it out to me by the date I need it without having to pay extra shipping. She was so accommodating and responded quickly to my emails. I will never be doing business with Maisonette again and always go direct to the lines they sell. UPDATE: It’s now been over 2 days since I last heard from a “supervisor” who was supposed to get back to me at the end of the day, November 30th. I have yet to have anyone contact me. Again. EXTREMELY Poor customer service.

I placed an order and 5 minutes later, I realized I did not want it. I called and they said they could not cancel. I received the package today and to return they want $5. They are a big ripoff