Mariam's CollectionReviews of mariam-col.com

Reply from Mariam's CollectionMar 6, 2026

Assalamu Alaikum dear sister, We sincerely apologize for the inconvenience. During Ramadan, due to the very high volume of orders, some items temporarily went out of stock. In order to ensure that customers could receive their packages before Eid, we sometimes had to split shipments — sending the available items first while the out-of-stock pieces will be reshipped once restocked or refunded if you prefer. Please kindly contact our customer service on WhatsApp: +1 555 870 3890 with your order number so we can arrange the reshipment or refund for the missing item. We truly apologize that we were not able to notify you in time. Ramadan has been extremely busy and our team is limited, but we sincerely try our best to assist every sister and resolve each issue fairly. May Allah make things easy for all of us and bless you and your family 🤍

Reply from Mariam's CollectionMar 3, 2026

Assalamu Alaikum dear sister, We sincerely apologize for the missing item in your order. During Ramadan, due to the high volume of orders and to ensure parcels could arrive before Eid, we sometimes split shipments. The available items were sent first, and the out-of-stock piece will either be reshipped once restocked or refunded — according to your preference. Please kindly contact our customer service on WhatsApp: +1 555 870 3890 so we can resolve this for you as soon as possible. We truly regret not informing you in time. Ramadan has been extremely busy and, with time zone differences and limited staff, responses may sometimes be delayed — but we are committed to solving every sister’s concern sincerely and fairly. We appreciate your understanding and hope for mutual trust and support. May Allah make it easy for all of us and bless you and your family 🤍

Reply from Mariam's CollectionFeb 20, 2026

Hello, We’re sorry to hear that you were disappointed with your purchase. However, we would like to clarify a few important points for transparency. All Mariam’s Collection original products are photographed and described accurately, including clear details of pleats, cuts, and fabric structure. If the item you received does not match the product description or images, we sincerely invite you to contact us directly with your order number and clear photos so we can properly investigate. We would also like to gently note that our website carries products from different suppliers at various price points. For guaranteed Mariam’s Collection original designs, customers should ensure that the supplier listed is “Mariam’s Collection.” Our original pieces consistently receive strong feedback for quality and craftsmanship. If there has been any misunderstanding regarding the product or supplier, we are more than willing to review and clarify the matter. As a Muslim-owned business, we operate with honesty and accountability. We welcome constructive feedback but cannot accept inaccurate claims without verification. Please reach out to us directly so we can resolve this properly. Kind regards, The Mariam’s Collection Team

Reply from Mariam's CollectionFeb 12, 2026

Assalamu Alaikum dear sister, We are truly sorry to hear that your dress arrived damaged. We completely understand how disappointing and upsetting that must have been, especially when you were expecting a beautiful piece. Regarding the claim process with Seel — when customers choose the Worry-Free Purchase protection, damage claims are handled through Seel directly, as they are the protection provider. This allows claims to be processed faster and ensures customers are reimbursed properly for shipping-related damage. We understand that waiting can feel frustrating, and we sincerely apologize for any delay you are experiencing. Please know that we never deny help intentionally. If the item is confirmed as faulty and the claim is approved, you will absolutely be compensated according to the protection terms. Even if the dress is currently sold out, we are happy to discuss alternative solutions with you once the claim is resolved, insha’Allah. As a Muslim-owned business, we strive to operate with fairness and accountability. We would never want a sister to feel unsupported. Please reach out to us again directly with your order number MC50632 so we can personally review the case and see how we can assist further. May Allah grant us ease in resolving this matter for you 🤍 With sincerity, The Mariam’s Collection Team 🌙

Reply from Mariam's CollectionFeb 3, 2026

Assalamu Alaikum dear sister, Thank you for bringing this to our attention. We’re truly sorry that this matter has caused you frustration, and we understand how concerning it feels when a quality issue is not yet resolved. Please know that we take claims of faulty items very seriously. For any items believed to be defective, we always request clear photos or videos so our team can properly review and confirm the issue. Once a quality fault is verified, we do offer returns, exchanges, or appropriate solutions, in line with our policy — this commitment has never changed. If this case is still pending, we kindly ask you to contact us again directly (or reply to our previous email) with your order number MC49998 and any supporting images, so we can prioritize reviewing it and move toward a fair resolution, insha’Allah. As a Muslim-owned business, we strive to act with honesty, accountability, and care for every sister. We appreciate your patience and the opportunity to resolve this properly. May Allah grant us ease and understanding in settling this matter 🤍 Warm regards, The Mariam’s Collection Team 🌙

Reply from Mariam's CollectionFeb 3, 2026

Assalamu Alaikum dear sister, Thank you for sharing your experience with us. We’re truly sorry to hear that the items did not meet your expectations, and we understand how disappointing that can feel. Please know that it is never our intention for any sister to feel unhappy with her order. We would like to gently clarify that we always strive to present our products as accurately as possible through photos, videos, fabric descriptions, and measurements. However, we also understand that personal expectations of fit or fabric feel can sometimes differ from individual to individual. Regarding your refund request, we follow a clearly stated Refund & Return Policy, which allows refunds or exchanges in cases of verified quality issues, defects, or incorrect items received. When an item is delivered as described and without quality faults, we’re unable to offer refunds based on fit or personal preference alone. This policy is applied consistently to all customers, with fairness in mind. That said, if you believe there was a genuine quality issue or that the product significantly differed from what was described, we sincerely invite you to contact our support team again with clear photos and details. We are always willing to review and reassess any case with evidence, insha’Allah. As a Muslim-owned business, we strive to operate with honesty, transparency, and accountability, and we truly appreciate your feedback as it helps us reflect and improve. We wish you ease and goodness always 🤍 Warm regards, The Mariam’s Collection Team 🌙

Reply from Mariam's CollectionFeb 3, 2026

Hello, Thank you for sharing your feedback. We take all reviews seriously, and we’d like to clarify a few important points for transparency. First, our Refund & Return Policy clearly exists and is publicly available on our website. We offer free returns or exchanges in cases of verified quality issues or incorrect items, and this policy has always been consistently applied. Claims that our return policy “doesn’t exist” are factually incorrect. Second, regarding the comment about “cheap material”: we offer a wide range of products at different price points, with materials and details clearly described on each product page. Thousands of verified customers have shared detailed feedback confirming the quality of our materials relative to price. If there was a genuine quality concern, we encourage customers to contact us directly so we can investigate and resolve it properly. We welcome honest, experience-based reviews. However, feedback that contains no order reference, no product details, and no attempt to contact our support team makes it difficult for us to verify or assist, and does not reflect how we operate as a brand. As a Muslim-owned business, we strive to conduct our work with honesty, transparency, and accountability. We remain open to constructive dialogue and are always willing to help when concerns are raised in good faith. Kind regards, The Mariam’s Collection Team

Reply from Mariam's CollectionJan 9, 2026

Assalamu Alaikum dear sister, We’re truly sorry to hear that the abaya did not fit as you hoped, and we understand how frustrating that can feel — especially for a special purchase. Please know that we never want any sister to feel unsupported. We’d like to gently clarify that, as stated clearly in our Refund & Exchange Policy, we’re unable to offer refunds when an item does not fit, unless there is a confirmed quality or fulfillment issue. Each item is made and shipped according to the size selected at checkout, and sizing can unfortunately vary from person to person. That said, we always try our best to help before and after purchase — whether through size guidance, measurements, or answering questions. If there is anything our team could have explained more clearly or handled with greater care, we sincerely apologize and welcome that feedback so we can improve. As a Muslim-owned business, we strive to operate with honesty, fairness, and transparency. We truly appreciate your understanding and wish you ease moving forward 🤍 Warm regards, The Mariam’s Collection Team 🌙