Average
Based on 102 reviews
Mark Ryden USA Official Store3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mark Ryden company has been established on November 17, 2016 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories.
Mark Ryden USA Official Store (markrydenusa.com) has 102 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 36 reviews with 1 star · Clear filters
Brigitte S.
I ordered a Mark Ryden backpack for a specific event. Backpack never delivered; kept being returned to shipper. Since it had shipped, the company refused to give me a refund. The shipper has the product and my money.
Chris J.
Scam My order was never delivered and marked as delivered. No response from customer support.
Reply from Mark Ryden USA Official StoreJul 23, 2024
Hi Chris, I am really sorry for this situation. As we wrote you by email, I looked into the issue with your recent delivery and confirmed with the carrier that your package was delivered to your address on July 5th. I've attached proof of delivery and a photo for you to check out, showing that the backpack has been delivered. Please review any security footage or activity around your home to see if someone might have taken the package. For more details, you might want to reach out to the carrier directly or contact local authorities. Thank you for understanding. Best regards, Kelly
Reji
It’s worst experience ever . There is no good communication, late response to email and the employee are rude . Procrastinated delivery, product is not of a good quality , it’s is a drop shipping company . My response was based on your reaction to my email . And you are talking about a delivery timeframe , i can accept the delivery within 10-14 days that’s why i choose standard delivery you don’t have to teach me which option to choose from but you pathetic company didn’t give any tracking information even after 7days of purchase which is rare . Your email response and tracking number to my rude messages on the email then you send me the tracking infos which states the delivery date 30 days from the date of purchase . I didn’t know your standard delivery is 30days . There are lots of good backpack brand which does their job ethically . Look at your customer reviews it clearly reflects your action . Think before you justify yourself, bogus company .
Reply from Mark Ryden USA Official StoreMay 29, 2024
Dear Rejil, Thank you for your feedback. We feel it's important to address the points you raised clearly and factually. Welcome Discount: Despite you not applying the welcome discount during your initial purchase, we still honored your request to apply it after. This was done to accommodate you, even though it was against our standard policy. Order Processing and Shipping Times: Our website transparently states that order processing takes 1-2 days, and delivery with economy standard shipping, which you selected, takes 10-18 days. You placed your order on May 14th, and it was delivered on May 24th, well within the stated timeframe. Urgency and Deadlines: If your order was urgent, express shipping was available. You chose not to use it. Your decision to select standard shipping does not constitute negligence on our part. Customer Service: Your assertion that our team was rude is unfounded. In fact, your own emails were quite demanding and threatening: "Hi, Where is my order? "It’s already been 24hrs, why haven’t you dispatched my order? This is pathetic and reckless. You going to get the worst review." We believe in treating our customers with respect, but that respect must be mutual. Your threatening tone and unreasonable demands do not facilitate a productive dialogue. We stand by the quality of our service and the professionalism of our team. If you have further issues or if there's anything else we can assist you with, please let us know. Best regards, Kelly Mark Ryden USA
S A.
I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.
Reply from Mark Ryden USA Official StoreMar 15, 2024
Dear Ali, Thank you for reaching out and sharing your concerns. We appreciate your feedback and want to clarify any misunderstandings. Firstly, we want to assure you that we are NOT affiliated with any other distributors of Mark Ryden products. Your order was placed on a different website. If you have any inquiries or require further information, we encourage you to reach out to customer service team via the email address provided in your order confirmation (the email you sent us). Regarding warranties, for customers who purchase from our official website, www.markrydenusa.com, we offer a one-year guarantee on our products to ensure satisfaction. Additionally, there seems to be confusion regarding the product name "Odyssey" backpack on our e-shop. We'd like to inform you that we do not have any backpack with this name. Thank you for your understanding, and we apologize for any inconvenience this may have caused. Please feel free to contact the correct website for further assistance. With kind regards, Kelly
Alessio
They never shipped the item I ordered. And they never replied to my emails.
Michael K.
I placed an order with expedited shipping on November 27th. The website clearly stated that delivery would take 3-6 business days. It has been 17 days, and my order still hasn't arrived. Unfortunately, I had to leave for another country, and they refuse to refund my money. The customer support team takes five days to respond, which is unacceptable. This has been an awful experience. I feel completely deceived and cheated out of my money. Avoid ordering from this place under any circumstances!
Reply from Mark Ryden USA Official StoreJan 5, 2024
Dear Michael, thank you for your comment. Let me comment your experience from our side. Firstly, you asked us to cancel your first order, because you wanted to apply a discount voucher. You placed your new order 3 days later. After placing your second order you didn't fill properly your address, which led to shipping delay. Our forwarder UPS contacted us with information, that the apartment number is missing or incorrect in your address. We contacted you to advise the correct /detailed address to be able to deliver your package. Unfortunately, the reason for the delayed delivery was the uncompleted address provided during the checkout. With kind regards, Kelly
DIANA K.
It has been 10 days since my order. I was charged for the order and the order has not been shipped yet. No updates from the official store on the status of the order or why the order is not shipped yet. I may start the dispute process.
Daemon
Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.
