marriottbonvoy.comReviews of marriottbonvoy.com

I cancelled a reservation that I booked using points. It's been a month and still haven't received my refund. And I've called them several times and wasted hours for this. Won't be staying Marriott in the future. Hyatt and Hilton have much better Customer Service.

I own a small business with 13 employees. We travel abroad a lot and we just mandated for all our staff to stay at Marriot and to sign up to Bonvoy. Between us we'll probably stay close to 150 nights over the coming year. Not a lot in terms of corporate travel but enough you'd think they'd care. I recently stayed in Berlin at the Autograph Hotel and because one of my employees paid for my stay with a company credit card they won't honour my 5 nights stay, citing that I didn't actually pay for the room. They say that I didn't pay for it. Even though my name and room number is on the receipt. Anyway happy to change this review and my decision to look for a new loyalty company if my 3rd email returns a favourable decision.

Marriott Bonvoy fraudulently offers you an e-gift card on signing that their hotels don’t honor considering their credit card has a $90 fee. Fraud by big corporations is stressful to deal with.

Simply the worse customer services! I work in travel and for 3 months we have been trying to notify the hotel of a guests dietary requirements. They dont answer the phone or email. So I contacted Marriott Global, who told me to contact BonVoy and they are serious as much use as a chocolate teapot. Still no further forward. If trade has these issues, direct customers must have even more of a nightmare.

Staying over ten nights in different Marriott locations, I expected my Bonvoy account to reflect those stays. Yet, I encountered nothing but frustration—no stays appeared on my account despite multiple calls to Marriott Bonvoy support. Each time, I was instructed to “wait 10 days for processing,” only to see no change. At the time of writing this review, I am staying at another Marriott hotel, and once again, I was told I’d have to wait 10 days for this stay to appear in my account. I’m not even asking about points; I am concerned that there is no record of my stay at all. In a last attempt, I called again and was asked to submit my receipts. This was after being assured multiple times that my stays would show up automatically. The manager I spoke with was dismissive and condescending, treating my valid concerns as if they were unimportant or irrational. It left me feeling disrespected and ignored as a frequent guest. So each time I stay in hotels, I have to wait for ten days and submit receipt online to get credit. How convenient!!! My experience has cast serious doubts on Marriott Bonvoy’s service reliability and commitment to its loyal guests.

I stay at Marriott/Bonvoy properties from 10-20 nights a year. Mostly for work plus 1-2 personal trips. Not a lot by business standards, but multiple thousands of dollars/year, which I would think would get some sort of loyalty benefit. Started a new job in New Jersey this year and my company requires that I use TravelPerk to book stays. I have used TravelPerk to book 3 trips to the Teaneck Marriott, plus 1 trip to the Tel Aviv Renaissance. I added my Bonvoy number to TravelPerk before the very first trip but have only received credit for ~50% of my stays. I have been going back and forth with TravelPerk, the Teaneck Marriott GM and Bonvoy for months and cannot get credit for the other nights. I always get a different reason - TravelPerk is not an accepted third party (with reference to a painful policy that leaves me confused), my Bonvoy number wasn’t on the original booking (which is not true), etc. I have spent probably 20+ hours and cannot get anywhere. To be fair, TravelPerk is not great either - they advertise that I get reward points for these stays - tried to solve it through them and got the same runaround. Will write a review about them as well. I should point out that I have had ZERO problems getting my points with United or other hotels through TravelPerk - Bonvoy seems to be the most difficult by far. Thousands of dollars have been spent and the hotels have gotten the revenue but somehow I only get the loyalty points about 50% of the time with a bunch of confusing and different reasons why, depending on who I talk to. In addition, the Bonvoy site hasn’t worked on Google Chrome for the last two months without clearing my cache, most Marriott properties are old and outdated (Denver, New Jersey, Brooklyn to be specific) relative to many of the newer chains (Kimpton, Hoxton), etc. Why would I want to go through all the trouble?!?! Am canceling my Bonvoy credit card and switching my stays to Hyatt.

Stayed at the Westin Beinjing Chaoyang. Awful experience, I have been chasing them now for over a week as my deposit was never refunded. The client service is not answering quickly. I had to send 3 emails after I requested a proof. I am now still chasing for a good amount of money to be refunded. This is absolutely unacceptable for a hotel of this standing.

I signed up for a Marriott Bonvoy Chase Credit Card. They state you earn points and a free night stay after charging and paying $2K. What they don't tell you is you have to wait 3-4 months after you pay your $2k to receive the promotion benefits!