marriottbonvoy.comReviews of marriottbonvoy.com

Marriot loyalty program policies, approach and lack of common sense are at an all-time low. I've been an Elite Marriott Member for 20 years (thousands of stays) but definitely looking at other options. Give me a call Hilton.

Once good program is now bust. Where to begin? For starters, best valuation I could find for points redemption is now only .54. Used to be 1.5-1.9. Even in recent years was still better than the .08 it dropped to. Now apparently there is not bottom to low for these grifters. Free night award? What a joke. They give you 35,000 free award night. Same award they have been giving for 29 years. Problem is everything has now gone up to at least double that number of points. So no real way to use award unless you are in the worst city in America at the worst Bonvoy property. Otherwise room will cost you way more than 35,000 points per night. Could keep going but bottom line is this: whoever is now running this awards program is greedy, does not care about customer experience or service and has devalued this program to being basically worthless. Suggestion: just get a 2% cash back card and use your savings to stay at a better hotel with a better rewards program that actually cares for and wants to retain its customers.

I arrived at a location outside of Philadelphia and requested a room at 11pm. They couldn't do the reservation on their system so I was asked to do it online. I want directed that I needed to put the prior date so they canceled my reservation and I had to do another one. I was charged for both reservations. I was told that I would get refunded but never was. I contacted them multiple times and finally went through BBB for help. I supplied all the documents and emails and they continued to lie about everything. Their invoice didn't match payment, number of people or even the room. A group of people came in after me and that is where the mix up happened I believe. I never got refunded and they were very rude and unprofessional. Horrible company! I used that hotel service many times and I will no longer or any of my family. They tried to say I used a third party but I literally was in the building making the reservation. So instead of paying me back the $500 now they are losing thousands by me and my family no longer using their hotel for stays or banquet halls.

Terrible customer service. Very frustrating. Impossible to speak with a real live person. I will be taking my business elsewhere. Not worth all the frustration trying to resolve a mistake made by them. Not sure why they even have a reward program if they can't hire customer service people to help you.

Points cannot be redeemed Last year, I spent over $5,000 and earned 51,900 points. A few months ago, I attempted to redeem these points on the shopping site, but encountered repeated error messages. Despite contacting customer service multiple times—each labeled 1st Request, 2nd Request, and so forth—today marked my 8th and final attempt to redeem my points for a $50 item. Unfortunately, this has been an extremely disappointing experience. The customer service representatives consistently provide the same instructions: "clear your cookies, allow pop-ups, clear your cache," etc., but none of these solutions have worked. As a result, I have decided to cease using their services. Given the availability of many superior programs and the notable decline in Marriott's service, I will be taking my business elsewhere.

I have had difficulty using my earned points. First you can not call and get a person but I didn’t know my number so that was a thirty minute process. Then despite the manager at the property telling me they had plenty of availability when I called to book the room with my points (you have to use a different number) they kept trying to book me at a different property. They definitely think people are stupid and take advantage of them.

I’m a titanium member all out of my own pocket. Rewarded with 10 nights free upgrade. When I tried to use 3 of them was told nothing was available. What good is being a rewards member when they don’t honor promises. I see the room is available on their website

The Marriott Bonvoy rewards program is utterly without value or use, I wouldn't even waste the time to sign up as it's an investment you'll never get a return on. Given how crap the hotels generally are - aging beige monstrosities of a bygone era - you're better skipping altogether IMHO