Marvellesures LLCReviews of marvellesures.com

Inaccurate website description, when i contacted to send product back was told I would pay shipping. When i reached back out to explain the return was because of the Inaccurate description the person who responded said i was lucky to be even getting a refund at all...because i should have done more research and asked more questions prior to purchasing. Same product is available on Amazon with free returns...was trying to buy from a smaller vendor, however that was a massive mistake

I received the wrong item because the description online was wrong it said 30 inch refrigerator panel it was neither 30 inches long or wide it was 90inches tall and 13.5 inches wide not sure if you know of a refrigerator that is 13.5 inches wide but I certainly don’t know of one so your reply couldn’t be truthful because selling this item at 30 inches and it only being 13.5 is misrepresenting the product or an error on your part in the description I sent an email with the screenshot of the description

Ordered a product on July 29 for my husband's birthday present and received the confirmation email. The next day I received an email thanking me for making my first purchase. Then nothing. So about a week later I went back to the confirmation email and clicked on the link to view my order. The order was cancelled on July 31. But they didn't bother to contact me to let me know it was cancelled. It would have been nice to have been notified.

Have not received the product. No communication on status of back order.

Order two table tennis tables in mid July. They’ve been marked as “shipped” since the other was placed. It’s August 1. No tracking information. Little to no help via their chat. These are heeded by August 10 for a client. Horrible way to do business.

Sent my package to a different address and in a total different state. Unreal

The website database apparently is not up to date. I made a purchase twice for equipment (HVAC) that was not available. I was refunded but my project was delayed several days due to this oversight. Thank goodness though, I found a better system for less.

I ran into financial hardship right as the kitchenette was shipping. I asked for consideration, ie to allow me to return or cancel or refuse delivery, and the company said it could not help me, they would not reimburse, so I now have $4000 debt at a very unexpectedly difficult time. I understand all policies so the company was within its rights to deny my request, but I’ve refused shipment once before from another company years ago - and this when a costly item was on the truck in my driveway! - and the company kindly refunded me, no penalty. I’m a small business, and unlike others, I did very well financially during Covid and am suddenly hurting post Covid. Presumably this larger company could’ve absorbed the shipping cost better than I can absorb this debt. Again, I acknowledge that they can’t be held at fault for my choice of purchase and timing of sudden financial distress, but companies that can’t treat humans like humans and give them a break now and then are not companies I will not deal with again or recommended. ***And the item was not at all customized. It’s one of many different size kitchenettes. I ordered the “Summit 64" Wide Casework Suite with Refrigerator and Microwave, ADA Height” as is - I made no changes or customizations to this product. So it could’ve been resold easily as new.