Master Spa Parts, Inc.Reviews of masterspaparts.com

After ordering parts, This company discloses parts will not be shipped for 4-6 weeks due to moving a warehouse. How unprofessional. No consumer has time for this and for that reason, you intentionally chose not to disclose this upon ordering.

Ordered a new circuit board from MSP and installed it only to have it burn out my circulation pump by sending 240 volts to my 120-volt circulation pump. I called and talked to the owner. I was informed that it's my fault for not knowing what I was doing (not being a professional hot tub repair person) Eventually I was offered the opportunity to return it for a large restocking fee that would have surely let him keep his profit and still have the part to sell. I bought the correct parts and fixed it no thanks to MSP. Beware.

Not to be trusted. I bought a spa cover that was delivered with holes in it and they refused to make it right. Buyer beware!! Got a response from Master Spa parts telling me to work with Kristina. That is exactly who I was working with and she could/would do nothing despite her promises. I contacted them immediately, sent pics of the torn up box and the damaged cover. I even got a promise of refund from Jenni and they did NOTHING!I I sent pictures multiple times. Even blew up the photo for them to CLEARLY show holes in the cover a blind person could see. Even asked them if I should stick a pencil in the hole to make it more obvious. They just delayed so they could so they could do nothing then blame it on the imagined customer delay. They don't provide any quality or integrity. I suspect they got their refund and just screwed me. Don't trust these unethical thieves. Read their other poor reviews. This is a common trait.

This is a review I sent in this a.m. "I purchased a CoverMate II lifter for my Twilight Series Master Spa. It failed after only 3 months and I was told sorry but you need to order another one. This one was specifically for my spa and cost over $200. They told me to replace it at my cost for 229. plus tax. This is unacceptable that a part would fail after only 3 months with no discussion about this being a defective part. Ben, the General Manager, could not be reached and did not return my call. I will not recommend Master Spa parts or products to anyone. Buyer beware. " The General Manager, Ben, just called me. He said that was a 40-50 dollar part and I could just order it. He said this part does not fail. He said it had to be user error. I am here to state it was not user error. We were sitting in our hot tub and after about 30 minutes the part just split causing our cover to hit the ground. Ben was rude and uncooperative. He did offer to send me the contact information for the manufacturer but stated "I know what they are going to tell you." He said he was not in the business to lose money; however, he does not realize that consumer reviews make or break a company. This is an honest review. Anyone may contact me at 409-238-7275 to verify this information. I would like Ben's boss to reach out so I may explain his unprofessionalism and poor attitude. I understand he is just a distributor for Master Spa parts as well as other companies. That being said, I will contact the dealer directly in the future for any issues with parts.