Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About The Matchmaking Company
Traditional dating is back in style for selective singlesAt The Matchmaking Company, our decades of matchmaking experience has taught us to stop chasing dating or technology trends, and focus on what really matters - our clients.Here is what we offer our clients.It’s our mission to get to know you, understand your relationship goals, and what you feel is most important in an ideal match. Using our time-tested process, our expert team of Professional Matchmakers will curate potential matches who they think share your key life values, interests, and life goals. With our private and secure process, you can date confidently. Stop wasting time or waiting for love to happen to you. Every Client has a Background ScreeningRelationship-Minded SinglesNo Wasted Time on Fake ProfilesGet Matched on Key Life ValuesYears of Personal Matchmaking SuccessLocal Offices and Local Singles Empower. Date. Find Love. Our matchmakers are passionate about your success and it shows in all they do!Our Company ValuesAuthenticityOur teams pride themselves on not only creating authentic, lasting relationships but also building authentic connections with their clients every step of the matchmaking journey.PassionWe lead with passion and integrity. The business is fueled on the passion of the people who work here, as well as the passionate connections we love creating.ProfessionalWe are a highly qualified team who believe in investing in each other, themselves, and their clients every step of the way to ensure curated lasting introductions.
The Matchmaking Company (matchmakingcompany.com) has 457 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
What is not explained to you when you sign the contract is that you cannot make any changes once you sign, i.e. age. Your deal breakers are the only thing they use in matching you. I dId'nt need to pay $3,000 to find a short bald man, plenty of them out there on the dating sites. I am so disappointed in their service!
Reply from The Matchmaking CompanyMar 10, 2026
Julie, thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed.
For clarity, your membership has since expired. Your original agreement included four introductions, and in good faith, we provided two additional introductions beyond what was included in your program.
During the enrollment process, clients outline both their preferences and their deal breakers so our matchmakers have a clear framework to work within. While deal breakers are important boundaries, our team also considers many other factors, such as compatibility, availability, lifestyle, and relationship goals, when selecting introductions. Matchmaking is also a feedback-driven process, where introductions help our experienced matchmakers better understand chemistry and preferences over time.
We always want our clients to feel heard and supported throughout the process, and we wish you the very best moving forward.
SH
Steve H.
Poor/Dishonest customer service
Initially, very nice and positive. Finally an introduction that went Ok and a subsequent hiking trip and dinner that was also OK. However, she was a snowbird and lives in another State most of the time and would be leaving soon. She was difficult to communicate with due to a hearing disability.
Zero contact with matchmaker Audrianna for 3 weeks after numerous calls/texts.
Reply from The Matchmaking CompanyMar 9, 2026
Steve, thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating, as our goal is always to maintain consistent communication and support throughout the process.
Matchmaking can sometimes involve introductions where circumstances such as seasonal residency or personal factors affect how a connection develops. We understand that it can be disappointing when you are hoping for something more immediately compatible.
Regarding communication, that is certainly not the experience we want for our clients. Your feedback will be reviewed internally so we can better understand what may have occurred. A member of our team will also look into your file and reach out directly to ensure your concerns are addressed and to discuss next steps moving forward.
LI
Lisa
Terrible experience
Terrible experience, I had three matchmakers and none of them followed my guidelines. They tried to match me with any male with a pulse. It has been a waste of time and money.
When I repeatedly explained my criteria they tried to change my mind and kept telling me, “ hes not a perfect match, but hes really nice”
One matchmaker even tried to date one of the matches she sent me out on a date with.
I tried to keep an open mind but this was a really bad experience. I don’t know what was worst the guy that coujdbt stand up straight or look me in the eye or the guy that wouldn’t drive his car snd wanted to meet at a bus station.
TOTAL JOKE!!!!!
Reply from The Matchmaking CompanyMar 2, 2026
Lisa, we’re disappointed to read this and strongly disagree with several of the claims made in your review.
Matchmaking is a personalized and feedback-driven process. While we always strive to align introductions with stated preferences, compatibility involves more than a checklist and sometimes requires thoughtful flexibility. That said, no client should feel unheard, and your criteria are meant to guide, not be dismissed.
We also want to be very clear that it is against company policy for any team member to pursue or “date” a client introduction. If this allegation were accurate, it would be taken extremely seriously.
We understand that not every introduction will result in chemistry, and dating can sometimes involve uncomfortable experiences. However, we stand by the integrity of our screening process and our team.
A member of our leadership team will review your file and reach out directly to address your concerns.
JB
Johnny B D.
Very weird company
Very weird company, it seems they are only interested in American Old Men, and working for them. Really dated logic. Hmm questionable quality of database.
Reply from The Matchmaking CompanyMar 2, 2026
Thank you for your feedback. We respectfully disagree with this characterization. Our client base includes men and women across a wide range of ages, backgrounds, and relationship goals. We do not target or limit our services to any specific demographic beyond the preferences and compatibility criteria discussed during intake.
Our database is continually active and evolving, and introductions are based on mutual compatibility, availability, and stated preferences, not dated logic or bias.
If you have specific concerns about your experience, we welcome the opportunity to discuss them directly.
DL
David L.
This experience wants me to be left…BAAAAAAD
This experience wants me to be left alone, You make me understand how bad relationships can be by setting me up with women who are my polar opposite in moral values. I keep trying but what that ! None of these matches are anything like me. Don't share my values. Your matches are the biggest disappointment in my life and have only created emotional pain. I don't have any confidence you have the slightest idea of a MATCH for me. This service? Has only created heart ache. I hope you are HAPPY!!!!
There are two things perfectly clear to me. First there are very few actual people to match with and second you have no idea who I am and the what the others want in a match. All four of my matches where miss-represented by your so-called Matchmaker. I had to find this out on my own. When something didn't sound right to me the Matchmaker tried to convince me otherwise. What I found out is my matches where polar opposites, morally.
I just read the response to my feedback. It felt totally AI generated and completely insincere. Reading your response made me understand how little my feedback to you actually means. Nothing I seem to tell you out my matchmaker seems to care. I have two more and I'm out of this for the rest of my life. You taught me that dating is bad, relationships are worse I don't want to suffer through another bad relationship because you can only give me those types of relationship. I TELL you one thing, you don't listen, you can only deliver the opposite of what I tell you and then you just argue with me. Don't give me my current matchmaker Adriana I can't take her any more, pass her on to someone else.
I've contacted your service today. I have 2 more matches left in my contract. I was told I can only work with Adriana, so I have to say no way, I don't want to argue with your matchmaker. She has miss represented everyone she has set me up with. You don't have anyone in your program who is even remotely a "Match" for me. I was told much different at the intake process. Shame on me for believing.
Reply from The Matchmaking CompanyFeb 24, 2026
David, we’re sorry to hear how frustrated and disappointed you’re feeling. Matchmaking can be an emotional process, especially when values and long-term compatibility are deeply important.
Our approach is feedback-driven and based on the preferences and priorities discussed during intake and follow-up conversations. While we strive to align on core values and lifestyle compatibility, chemistry and perception of alignment can vary from introduction to introduction. That is why ongoing feedback after each match is so critical to refining the search.
We understand that disappointment can feel personal, but our intention is always to move closer to alignment, not create heartache. A member of our team will review your account and reach out to ensure your stated values and non-negotiables are clearly documented so we can determine the best path forward.
We remain committed to working constructively with you.
SV
SV
Before you sign, understand how the fees are structured!
I requested cancellation under the relocation clause of my contract, and the company ultimately processed it after a very prolonged review process.
What became clear is that the full contract price had been allocated as a “Program Initiation Fee,” with no separate allocation tied to the introductions included in the program.
Because of this structure, the majority of the fee was retained on the basis that onboarding and initiation services had already been performed, even though zero actual introductions occurred.
This allocation model significantly limits the practical refund available under the contract’s refund provisions. While it may be contractually permissible, the implications are not necessarily clear when you’re signing the paperwork.
Before enrolling, I would strongly recommend reviewing how fees are categorized and how that impacts refund scenarios. Understanding what portion of your payment is considered “earned” simply upon enrollment (regardless of any introductions) is essential.
Contracts are not just about services promised, but about how fees are allocated. Taking the time to fully understand that structure is important for informed trust. After all, trust matters when you're looking for love ...
I learned this the hard way, and I hope this helps someone else pause and read carefully before agreeing to work with this company. Do not allow yourself to be rushed (like I did) because your appointment time is up.
(I will leave my review about their actual services behind, but it is a one-star for me all around)
Reply from The Matchmaking CompanyFeb 19, 2026
Thank you for sharing your experience. We appreciate the opportunity to clarify how our agreements are structured.
All membership fees, including how they are allocated, are outlined in writing and reviewed prior to enrollment. The Program Initiation Fee reflects onboarding services that begin immediately upon activation, including profile development, strategy sessions, screening, database review, and active search efforts. These services are performed regardless of whether introductions have occurred at a specific point in time.
We understand that contract language and fee allocation structures can feel complex, which is why we encourage all prospective clients to take their time, ask questions, and review documents carefully before signing. We do not rush enrollment decisions and are always available to clarify terms.
While we regret that your experience did not meet your expectations, we operate in accordance with the agreements signed and remain committed to transparency in how our services are structured and delivered.
MP
Meredith Pahlmann S.
FRAUD!!!
FRAUD!!!! Do not use this company.
After a VERY, VERY disturbing first date and LAST, and after MULTIPLE attempts to reach my “matchmaker” SHANNON, it took my assigned “matchmaker” five days for me calling calling to get in touch with her. She then scheduled an appointment to discuss and I have NEVER heard from her even after she NO SHOWED on our SCHEDULED appointment with me. When I finally connected with an assistant manager and explained what happened, I was told he didn’t believe their male client would behave that way. I was not only ignored, but completely dismissed.
This situation was handled in an extremely unprofessional manner. While the company claims they “don’t do refunds,” there also appears to be no accountability when a client has a genuinely upsetting experience.
To put this in perspective: while on the date, a busboy at the restaurant actually asked me if I was okay when I went to the bathroom. If a stranger can recognize something is wrong, it’s alarming that the company I paid could not—or would not.
They state that each male goes through a background check. That might be true, but if you feel unsafe, objectified or harassed during a date from one of THEIR clients , they will dismiss you and just tell you it’s not their problem and to just try again. And, of course, after the company ignores your phone calls, emails and texts and completely LIES to you about what they verbally promise.
The overwhelming “ick” I felt after the date was made significantly worse by how little concern or seriousness this company showed afterward. If you’re comfortable paying to feel objectified and dismissed, this may be the service for you. Otherwise, I strongly recommend looking elsewhere.
I’ve asked for a full refund and they have denied it with zero care of my experience.
The responses from owner are dishonest! They only want your money !
STAY FAR AWAY!!! Unless you want a company that is ok with their clients HARASSING YOU!!
**** I still Have NOT heard from my matchmaker! The response to my claim is not true at all.
**** read other reviews, if I could give this company negative stars I would do that.
**** Do NOT sign a contract!!! It locks you in no matter what! Protects the business and NOT the client!
**** Money making scheme
**** WORST CUSTOMER SERVICE IVE EVER EXPERIENCED
Reply from The Matchmaking CompanyFeb 10, 2026
Meredith, we strongly disagree with the claims and characterizations made in this review. Allegations of fraud and harassment are taken seriously, and we stand by the facts and documentation related to your account.
To clarify, every client in our program undergoes a background check, and any report of discomfort or inappropriate behavior is reviewed internally according to our safety protocols. Your matchmaker has been in regular contact with you, and your concerns were not ignored or dismissed.
As clearly outlined in the agreement reviewed and signed prior to enrollment, memberships are non-refundable, as stated in the contract. Disagreement with outcomes or dissatisfaction with a specific introduction does not negate the delivery of contracted services.
Because this matter involves sensitive, account-specific information, we cannot address further details publicly. A member of our leadership/client care team will continue outreach to review concerns and determine appropriate next steps offline.
We stand by the professionalism of our team, our safety standards, and the integrity of our process.
CW
Chris W.
Worst company ever decided was too…
Worst company ever decided was too expensive. I canceled within 2 days and now they want more of my money. Just received a letter wanting more for something I would never use now.
This place is a scam and only after your money. Use someone else
Reply from The Matchmaking CompanyFeb 4, 2026
Chris, thank you for sharing your feedback. We’d like to clarify that all membership terms, including cancellation timelines and any applicable fees, are reviewed in detail and agreed to in writing at the time of enrollment.
We strongly disagree with the claim that this is a “scam,” and we stand by the professionalism of our team and the integrity of our process. If you have questions regarding the letter you received or would like your account reviewed, our client care team is available to discuss the details directly.
