Poor
Based on 630 reviews
Mattress Firm2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mattress Firm (mattressfirm.com) has 630 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 230 reviews with 5 stars · Clear filters
Sherry
The guy working there was very friendly and helpful in choosing our mattress .
Reply from Mattress FirmOct 10, 2026
Hi Sherry, thank you for sharing your experience! We’re glad the team member who assisted you was friendly and helpful in choosing your mattress. We appreciate the kind feedback! - Cheryl
Sherry
Delivery man Marlon Gonzales and son were excellent and exceptional. Score a 10 plus for delivery and help.
Reply from Mattress FirmOct 10, 2026
Hi Sherry, thank you for sharing your experience! We’re glad Marlon and his son provided such excellent help with your delivery. We really appreciate the kind words and the 10+ rating! - Cheryl
William
Eric was very knowledgeable about the range of products and with his help and guidance made my purchase a pleasant experience.
Reply from Mattress FirmOct 10, 2026
Hi William, thank you for sharing your experience! We’re glad Eric’s product knowledge and guidance helped make your purchase a pleasant one. We appreciate the kind words about his service! - Cheryl
Ann
Very friendly and helpful, answering all my questions.
Reply from Mattress FirmOct 9, 2026
Hi Ann, Thank you for taking the time to leave a review! We're delighted that our staff answered all your questions and helped you to find the best product for you. We hope to see you again soon! Best, Jenna
Mark
Alex was informative about all the mattresses. I was able to make my decision quickly. I'm anxious to try my new bed.
Reply from Mattress FirmOct 9, 2026
Hi Mark, thank you for sharing your experience! We’re glad Alex was informative and helped make the decision process easier. We appreciate you choosing Mattress Firm and hope you enjoy your new bed! - Cheryl
Susan
Customer service
Reply from Mattress FirmOct 9, 2026
Hi Susan, thank you for sharing your experience! We’re glad Amber was helpful and that you had a positive customer service experience. We appreciate you choosing Mattress Firm! - Cheryl
Debbie
The salesman was very nice and helpful
Reply from Mattress FirmOct 9, 2026
Hi Debbie, thank you for sharing your experience! We’re glad to hear the salesperson was helpful and made your visit a positive one. We appreciate you choosing Mattress Firm! - Cheryl
James
Our Sales Rep., Tobias was great! Knowledgeable, friendly and patient.
Reply from Mattress FirmOct 9, 2026
Hi James, thank you for sharing your experience! We’re glad Tobias was knowledgeable, friendly, and patient throughout your visit. We appreciate the kind words about his service! - Cheryl
