Mattress FirmReviews of mattressfirm.com

Purchased an expensive Stearns and Foster mattress through Mattress Firm which had a ten-year warranty. It sagged significantly after one year. They promise an in-person review but do not honor it despite us being disabled. Required us to disassemble the bed and take pictures which we could not do. You will never reach a live person at their customer service center. Do not purchase anything from them unless you desire to throw away thousands of dollars.

This is in regards to the actual delivery. Although the bed I purchased is very comfortable, the men who delivered it, and my mattress, smell like a pound of weed. It being day 3 now of owning the mattress, and that’s all I smell when I lay down is not cool. Mattress Firm needs to keep better track of who they’re hiring to deliver their mattress’. Very unprofessional!

This company sucks !!! First mattress we bought from them sagged. Tried them again but a different brand mattress same issue sagging. I’ve had my mattress for less than a week and it’s already dented i. So frustrating, I will never use them again. Periodt !!!!

I think a mattress purchase needs to involve trying on the mattress before purchasing. So March 24 we visited Mattress Firm in McHenry. I took my time selecting just the right one and Richard confirmed it was "in stock" before I proceeded with the purchase. He wanted to schedule my delivery for the next day but that was impossible as it clashed with my work schedule. Made arrangements for March 31 delivery. The window for delivery was very wide 8am-8pm. When it got to 1pm, we called the store and learned my mattress wasn't even on a truck. The mattress was not in stock and we were given an April 12th, at the earliest, delivery of the bed. No guarantee. Started searching online for my mattress. No one had it. My husband tried everything he could think of to get the mattress to no avail. We issued a complaint with management, got a reference number for the call and were told management would get back to us within 48hours. NOT! Why would someone sell you a mattress that is not in stock? Or, if the sales rep really did believe it to be in stock as he confirmed online through his computer several times, why would Mattress Firm lie about its availability. The worst part of the debacle was that if we had waited the entire time frame (8am-8PM) NO ONE would have bothered to call us. I was in sales from 1984-2011 and I verified everything for my clients. Mattress Firm needs to do the same. Call your customer if there is an issue with the product and/or its delivery. Totally depressed, we scheduled an appointment at a different store for the next day as they had a version of my mattress but without the pillow top, so I went to try it out. I cancelled the order with Mattress Firm and verified all credits were applied for the sale. We bought a different Mattress from the other store that Thursday and it was delivered and fully setup by 9:30 Monday morning. That store called us with the delivery time!

Run for your life these I naught two mattress from here and both are sagging they refuse to return you pretty much stuck with a expensive mattress the customer service sucks it’s the worse

I just wrote a review a couple of days ago, but I would like to retract my statement! The delivery men didn’t even give us time to get to door before they were pulling off then didn’t answer when I called. Tried to call customer service but you can not speak to a live person. You can fill out a request and someone might call you back in 2-3 days or you can speak to someone through text. Ridiculous! Also, in the delivery instructions you receive more than once it doesn’t tell you that they require a signature. Only that the item will be left on your porch. Which it wasn’t! Now my son is sleeping out a couch until I can get the bed. I don’t know when that will be because they can’t re scheduled until the next day!

Never got to ordering - phone was answered by someone that from his tone I seemed to be wasting his time.

March 25, 2021 Mattress Firm Inc. 10201 S. Main St. Houston, TX 77025 Re: Order # S035127778 Customer #C011710412 Dear Mattress Firm Inc.: I am writing you regarding my recent purchase of a Beautyrest Hybrid firm queen mattress and adjustable base. I bought these items on 3/1/21 at the Pearland store (#001038) and TraShaunda Otems assisted me. I have had the bed for 24 days now and I am not satisfied with the overall comfort of the bed. I am and older woman, not yet retired, and have spent a good portion of my adult career as a chef I’m unsure if you are familiar with what this type of work entails, but it does wear on the body. With that in mind, I went to MattressFirm with the hope of buying a bed to cater to my aches and pains that have taking its toll over the many years. I spent a sizeable amount of money on what I thought would be comfortable for me however, after sleeping on it for some time it just wasn’t working out. Earlier this week I expressed how unpleased I was to TraShaunda and she informed me that there was nothing she could do, and that if I wanted to change the mattress, I would not only pay the outstanding balance of both the mattress and base I presently have, but that I would also be on the hook to pay an additional $800. This is where I take issue, I am unclear as to why I would be spending virtually $3000 just to return a mattress and a base for a firmer mattress and a box? I think this is highway robbery, my goodness, I don’t want anything for free I merely want MattressFirm to be helpful in assisting me with swapping out my mattress and base for something that I can sleep comfortably on. This letter is to appeal to your compassion in decency and I hope that we can work something out that doesn’t put you at a disadvantage nor myself. If it is possible can someone contact me to discuss what options there are at this point, as I am still not sleeping well.