MaximusReviews of maximustribe.com

Reply from MaximusJul 4, 2025

Hey Colby - a manager from our team has reached out to you directly to discuss the specifics of your experience and address your concerns. ​ We want to assure you our lab partner is CLIA certified which means they adhere to strict federal standards for quality and accuracy, ensuring that all test results are reliable and timely. It's important to recognize that hormone levels are not static; they can naturally fluctuate, sometimes significantly, based on a wide range of factors including the time of day the test was taken, recent diet, sleep quality, and physical activity. Furthermore, it is a known phenomenon in the medical community that comparing results between two different laboratory companies can introduce variances due to differences in equipment and testing methodologies. For this reason, tracking trends over time with a single, consistent testing provider is generally recommended for the most reliable data. Patient safety and reliable diagnostics are the cornerstones of our service.

Reply from MaximusJun 12, 2025

A manager from our team has attempted to connect with you directly, leaving messages on both June 9th and June 11th, to address this situation personally. We have not yet received a response and encourage you to check your voicemail and email. After reviewing your account, it appears there may have been a technical issue that prevented your account credits from applying correctly to your recent charge. We also noted that the variance in pricing you experienced was due to a change you initiated from your original protocol subscription to a new one. We are committed to resolving this for you and ensuring you receive what you have paid for. Please return the call to our manager at your earliest convenience so we can correct the credit application and clear up any remaining confusion.

Reply from MaximusMay 27, 2025

Thank you for sharing your experience. We are sorry to hear that our service has not met your expectations, and we appreciate the opportunity to address your concerns. Regarding your billing and medication, our subscriptions are billed at regular intervals (monthly, quarterly, or annually) based on the plan you selected at signup. Medication is prescribed by our affiliated physicians after the required medical questionnaires are completed. This is a crucial step to ensure safe and appropriate treatment. If you believe you have been billed for medication that was not dispensed due to an uncompleted questionnaire or any other reason, please contact our Customer Support team. We are more than happy to review your account and ensure your billing aligns with the services and medication provided. We also want to clarify the cost of lab kits. These are a third-party service and, as outlined on our website, the cost for these kits is separate from your Maximus protocol subscription. Follow-up labs are an important part of monitoring treatment efficacy. If you encountered issues ordering a follow-up lab kit, or if one was not provided as expected, our support team is available to investigate and assist you in obtaining one. We sincerely apologize if you experienced difficulties reaching our customer service team by phone. Our team was recently impacted by a high volume of inquiries, which may have led to delays in call-backs. We understand the frustration this can cause. Please know that we offer several other channels for support, including text, live chat, and email, to ensure your concerns can be addressed in a timely manner. We understand your disappointment that the initial treatment protocol did not yield the results you hoped for. Individual responses to medical treatments can vary significantly. Follow-up lab work is indeed a key component in assessing how a treatment is impacting an individual's hormone levels. If follow-up labs were not completed or provided to your physician, it would be difficult to evaluate the treatment's effect accurately. Our medical team is committed to finding the right solution for each patient, and if one treatment option is not providing the desired symptom improvement, they can explore alternatives based on a comprehensive review, including updated lab work. Please be assured that the health and well-being of our patients are our utmost priority. All our affiliated clinicians are dedicated to providing the highest standard of care and ensuring every patient receives the treatment they deserve. We are committed to transparency and effective communication. We encourage you to reach out to our Customer Support team again through your preferred channel so we can look into your specific situation in more detail and work towards a resolution.

Reply from MaximusMay 28, 2025

We take your concerns seriously and have attempted to locate your account in our system to address them directly. We utilized Trustpilot's "request for information" feature to try and connect with you, but unfortunately, this request was denied, which has prevented us from identifying you as a customer. We would like to clarify a few points: The cost of lab work is outlined on our website and during the sign-up process so that members are aware of these charges upfront. Regarding access to necessary forms, the medical questionnaires required for prescription renewals can be found conveniently on your personal Maximus dashboard. Additionally, our clinical team is available to address medical questions and review lab results through our secure EMR (Electronic Medical Record) platform. Since we are currently unable to identify your account, we kindly ask you to reach out to our support team directly. Please reference your Trustpilot review and ask to speak with a manager. This will allow us to understand your specific situation and work towards a resolution. We are committed to providing a clear and supportive experience for all our members.

Reply from MaximusMay 13, 2025

Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns. Regarding the dosage you received, it appears there may have been a misunderstanding about the plan selected. Our Starter Pack is specifically designed for individuals new to this type of medication and, as detailed on our website, begins with the lowest three introductory doses to ensure a safe and gradual start to treatment. We encourage all customers to carefully review the plan details at signup to ensure it aligns with their specific needs and any ongoing treatment they may be under. We understand your concerns about the shipping and handling of your order. Please be assured that pharmacies fulfilling these orders utilize 2-day priority shipping. The medication is formulated to remain stable even if it experiences some temperature fluctuations during transit. According to extensive stability testing, the medication remains effective when kept at room temperature (up to 86°F) for up to 30 days, at 95°F for up to 15 days, and at 104°F for up to 5 days. If you believe your package was exposed to temperatures exceeding these guidelines, please contact our support team directly, and we would be more than happy to discuss this with you and explore options for a replacement if necessary. Finally, concerning your comments about your review, we want to clarify our process. We value all customer feedback, whether positive or negative, as it helps us improve. When we see a review indicating a customer has had a less-than-satisfactory experience, we may utilize Trustpilot's system to request contact information. This is done solely to allow our management team to connect with you directly, understand your concerns more fully, and work towards a resolution that leaves you feeling valued and respected. We did not challenge your review as fake. We understand your desire for anonymity; however, to provide specific assistance or investigate order details, we do need to be able to identify your account. We are committed to providing a positive experience for all our members. If you are willing to share your order details with our support team, we would welcome the chance to look into your situation more thoroughly.

Reply from MaximusMay 3, 2025

Hi James, It appears a manager from our Customer Support department left you a voicemail, sent you an email, and offered to schedule a call with you attempting to make things right. We have already refunded you for the orders you did not receive and do not see the additional charges you're referencing. We are committed to resolving your concerns. If there is anything else we can do, simply respond to the open support ticket you have with us. Maximus

Reply from MaximusMay 2, 2025

Hi Rolando, It appears you're in contact with a member of our Customer Success department who has already refunded you for the order you did not receive. Maximus

Reply from MaximusApr 24, 2025

We have no records of you being a current patient of ours. We are committed to resolving every complaint we receive and have submitted a request for purchase information through Trustpilot's platform so we are able to connect and find a resolution that leaves you feeling valued and respected.