Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Maximus
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Bad service and support. I'm a new patient and can't get a doctor to respond. Support says "wait 24 to 48 hours" but I'm two days in and not feeling great. Do yourself a favor, go to a real doctor not some online scam that just wants your money and makes it impossible to cancel or to get support.
Reply from MaximusMay 3, 2025
Hi Lou,
We are not a scam, we are a telehealth company that takes pride in helping men transcend their genetic potential and ultimately feel their best by providing a safe and clinically-validated approach to optimizing their health and performance.
It appears a manager from our Customer Support department contacted you April 22nd as soon as your review was posted, apologized profusely, and refunded you for the order you didn't receive. Your April 29th response to him explicitly states that the resolution we've offered feels fair.
Maximus
ST
Steven
Boring as hell
Boring as hell
Reply from MaximusFeb 13, 2025
We are unable to locate you as a customer of ours. We've submitted a request for contact information so we're able to connect and address your concerns.
BM
B M.
A Very Bad Experience
I tried the Maximus oral testosterone protocol for over six months. During the time my testosterone actually dropped to a lower reading than when I started. My bloodwork was always drawn consistently at the beginning of the day, prior to eating or medicating. I always made sure to consume at least 35 grams of fat when taking the testosterone supplements and I repeatedly made that abundantly clear in numerous emails. Communication was typically delayed and challenging with the company, many times taking several days to receive a response. When I recently notified the company that my latest testosterone levels were lower than when I started the program, the pharmacist first responded with a cut and paste response - "make sure you eat 30 grams of fat". I was experiencing internal pain and my primary care physician only suggested that it could possibly be from the testosterone medication. Rather than being concerned for my wellbeing, the pharmacist mocked my primary care physician for even suggesting such a thing. Yet, I would suggest anyone reading this research all of the possible side effects of oral testosterone on their website or more credible websites.
I notified the company that I wouldn't be renewing my prescriptions numerous times, yet they went ahead and fraudulently charged my card anyway.
Poor communication, a rude pharmacist, and a general sense of complete disregard and disorganization. With so many great companies out there in this space, I wouldn't recommend this company to anyone. It felt like one giant money grab to me.
Prior to starting treatment, my free testosterone was 63.4. Six months later, and after spending over $2,000 on medications, my free testosterone dropped to 45.5.
In response to your responses and as I repeatedly mentioned to your team, each time I had my blood drawn I did so on an empty stomach first thing in the morning. Why would my labs have declined over the period of time I was taking your supplements? The answer can’t be because I didn’t medicate for one morning.
As it relates to my credit card being charged, in an email dated January 21st I made it clear I was no longer interested in your products. I further reminded you in a follow up email days later. Yet, you still went ahead and processed a credit card charge without my authorization in early February. I’d call that either an unauthorized change or a fraudulent charge. Please don’t try to twist it like I did something wrong.
I’m relieved to be moving on from doing business with you and hope that by staffing up properly you will mitigate disgraceful experiences like mine.
Reply from MaximusFeb 5, 2025
Hi Barry,
Your testosterone levels were low because, as you mentioned in your review, your bloodwork was conducted before taking your medication, rather than after, as outlined in the instructions that come with your medication. This testing method does not accurately reflect the medication’s efficacy.
Our oral TRT is absorbed through the lymphatic system, bypassing the liver, and there is no evidence linking it to internal pain. While we acknowledge your primary care physician’s concerns, diagnosing without relevant lab work can lead to inaccurate conclusions.
We recognize that our response times were delayed in recent weeks and have since expanded our support team, bringing our median response time to under 11 minutes.
Regarding your subscription, there was no fraudulent charge—your renewal was processed because it was not canceled through your dashboard, which is readily available via the settings tab of your account.
Maximus
KA
Khulood A.
Beware of Inconsistent Doses and Poor Customer Service
In the first month, I received a full four doses of 5mg weekly as prescribed. However, in the second month, I was supposed to take 7.5mg weekly for four weeks, but the last dose they sent was only 5mg instead of 7.5mg. In the third month, I was supposed to take 10mg weekly for four weeks. Instead, they sent me only three doses of 10mg, and the fourth dose was just 1mg.
I decided to cancel my account because I wasn’t happy with the results of the medication and was experiencing itching at the injection site. However, I contacted the company to address the issue of receiving incorrect doses, which I had already paid for. Shockingly, they tried to blame me for not taking the medication correctly!
Meanwhile, my brother faced the exact same issue with them, but they resolved the problem for him because he remained a member.
Initially, they even told me they didn’t have 10mg doses available and only carried 5mg doses. Thankfully, I kept the medication bottle, which clearly shows the correct dose along with the doctor’s and company’s name.
This entire experience has been extremely frustrating and disappointing.
Reply from MaximusJan 29, 2025
Hi Khulood,
All prescribed medications include precise instructions on how to measure and administer the correct dose using an insulin syringe. Our records confirm that the prescriptions were issued correctly.
Additionally, we contacted the pharmacy, who verified that the medication was dispensed exactly as ordered. There were no discrepancies between what was prescribed and what was shipped.
We understand that medication instructions can sometimes be misinterpreted, which is why our team is always available to provide guidance. While we regret any confusion, all documentation confirms that the correct medication and dosages were provided.
We remain committed to patient care and encourage anyone with concerns to reach out to us directly for assistance.
Maximus
MM
Mark M.
Customer service is absolutely…
Customer service is absolutely horrible. The products work, but trying to get anything done with these folks team of customer service people is impossible. I am leaving after a year because I’m
Just tired of following up into an empty abyss.
An updated edit to move to 1 star:
When trying to address these issues, you will receive AI answers, customer service members from overseas who will “research” your issue for weeks at a time, low availability for response time (my issues were in particular with customer service not recognizing for 2 months that I couldn’t fit into a Saturday morning zoom call on two dates that I communicated weren’t available).
They did finally offer a refund, although it was another ChatGPT copy and paste email that didn’t really encompass any of the actual problems. Look through Reddit and you will see that communication and customer service plagues this company badly, and there has to be better options out there.
Reply from MaximusDec 31, 2024
Hey Mark,
We’re truly sorry to hear about your frustration with our customer service and for any inconvenience caused by delays in communication.
Our Assistant Customer Success Manager has been in direct contact with you to address your concerns and provide solutions. Please respond at your earliest convenience so we can work toward a resolution that leaves you feeling valued and respected.
SN
Steven N.
Terrible Support From My Doctor…
Maximus Tribe has given me the customer service support that other clients receive. I’m 60 years old which probably makes ability to hit my goals harder than younger clients. I have not received support from my doctor. My prescription has been changed without consultation. My requests are filled by the usual I’m sorry but you’ll hear from someone soon. I’m in the process of looking for a provider that hopefully will care about my goals.
Reply from MaximusDec 19, 2024
Hi Steph,
We’re sorry for the frustration the communication delays with your doctor have caused and take full responsibility. Our Director of Clinical Operations has been made aware and is actively working to improve our internal processes to ensure timely responses in the future.
Regarding your prescription, it was never changed without consultation. Your clinician was simply suggesting a different route of administration to address your concerns around adherence.
We've left you a voicemail and sent you an email but have yet to hear back. Please respond at your earliest convenience so we can find a resolution that leaves you feeling valued and respected.
Maximus
MA
Maximizer
I THOUGHT I PAID FOR A YEAR OF…
I THOUGHT I PAID FOR A YEAR OF MEDICATIONS, BUT I'VE BEEN OUT OF MEDS FOR 2 WEEKS. LET ME KNOW IF THEY WILL BE HERE SOON, OR WHAT THE ISSUE IS.
THANKS, LYLE ROBINSON
Reply from MaximusJul 9, 2024
Hi Lyle,
It appears you did not complete your intake questionnaire, which left your doctor unable to prescribe medication. The questionnaire serves as an important monitoring tool for your doctor, alongside lab results, to assess the efficacy of your medication and determine whether adjustments are needed.
Please fill it out at your earliest convenience. Our support department has also contacted you to see whether they can help.
Maximus
CO
Consumer
Decent start / horrible finish
its ok the enclo protocol helps but you soon figure out that the amount you pay VS the services you get are not that great. The discord is so heavily moderated anything slightly negative they delete and remove as well as bashing reddit yet there on it trying to gang up on other posters asking there "maximizers" to go to a post. I dislike that alot listen not everyone is going to like it just let those posts be.. censoring it feels snake oil ish... esp when u can take ur maximus at home labs to many other places like Nuimage and strut health who i have found out use the same compounding pharmacy, it may not have pregnelone but u can buy that cheap and IMHO isnt anything special
UPDATE- Even in your reply your dishonest I was a Maximus customer and your enclo for me came from Absolute Pharmacy from Flordia... well guess where my enclo came from with Nuimage medical? thats right Absolute Pharmacy the exact same taste effects and even the inserts from the pharmacy all the same. Stop being dishonest just like how u do not censor discord anything even slightly against the product or maximus.. thankfully Trustpilot lets legit reviews alone... go else where save alot of money and headaches. Also Nuimage medical and Strut health will take your labs that maximus has just login and save the bloodwork as a PDF they will use it. At Strut health I was able to get 3 months of 25mg enclo with tadafil for like #137 after 50% off code.
Reply from MaximusMay 29, 2024
Hi Todd,
We're sorry to hear you don't feel the services you receive reflect the amount you pay. We'd like to shed light on how we try to provide value and care that reflects the prices we charge.
1. Access to Board-Certified Clinicians: Our team consists board-certified clinicians who focus exclusively on men's health. Unlike primary care physicians, our clinicians have extensive expertise in addressing specific issues related to hormone optimization and overall wellness.
2. Direct Access to Our Leadership Team: As part of our commitment to transparency and customer engagement, our CEO and clinical research scientist actively participate in our Discord community. This direct line of communication allows our clients to engage with industry experts, ask questions, and stay informed about the latest developments in men's health.
3. Pharmacy Partnerships with Third-Party Testing: We partner with reputable pharmacies that undergo rigorous third-party testing to ensure the quality and safety of our medications. This commitment to excellence guarantees that you receive pharmaceutical-grade products that meet the highest standards.
4. Free Priority Shipping: We offer complimentary priority shipping on all orders to ensure the timely delivery of your medications. This underscores our dedication to convenience and customer satisfaction.
5. Dedicated Customer Support: Our customer support team is available to assist you every step of the way. Whether you have questions about your treatment plan, need assistance with your account, or require guidance on hormone level monitoring, our team is here to provide personalized support and guidance.
6. Hormone Level Monitoring: We prioritize your health and safety by closely monitoring your hormone levels throughout your treatment journey. This proactive approach allows us to adjust your medication dosage as needed to optimize your results and achieve your health goals.
Regarding your other concerns, we only remove posts on Discord when they violate the community code of conduct. Our pregnenolone is pharmaceutical grade, which you cannot get over-the-counter. And we don't share pharmacy partners with NuImage or Strut.
Maximus Tribe