MaximusReviews of maximustribe.com

Canceled my annual subscription, in time, product was NOT shipped Issue resolved

I’m updating this review to 4 stars, originally 1. I had some problems getting in contact with anyone for over a month, but once I finally got in touch with someone they went above and beyond to Fix the issues. I was in contact with a team member who fixed my original issue and stayed in contact with me for a few months to make sure there were no further issues. I would raise it to 5 stars but it was a big issue for a period of time but they did do as much as they could to make it right so not perfect but definitely willing to work things out with me and that means a lot!!

Update: Following my initial rating, I was contacted by Mickler from Maximus who worked hard to correct the issues outlined below. He went above and beyond to address all gaps in service and also continues to follow up on my orders to ensure they are correct. Truly outstanding customer service that has significantly improved my satisfaction with Maximus. The rating above reflects these updates. - - - Frustrated by the service. Signed up for subscription for 2 medications. Received both initially but one was not enough to make it until the next refill, so I ran out of medication. At the time of auto renewal, no refills were sent to me. I called customer service and they confirmed meds were on the way. Finally did receive the prescription (after a 4 week lapse in medication), only to find there was only 1 of the 2 medicines in the package. Not sure what the problem is, but seems to be a struggle for this company. Considering moving to another service if this issue doesn’t improve.

The medication works. Customer service is very helpful and you are expedient.

After a rocky start, Maximus eventually made things right and I am now pleased. I initiated the process on 12/31/2025. I received the blood sample kit quickly and sent it back that same day. My lab results were available a day later - impressive! So far, so good! Scheduling the Dr. consultation was irritating. They kept canceling with no reason given so I eventually had to contact support. They explained there were issues with the scheduling software at that time. I was finally able to see a doctor virtually and he prescribed my medication on the 15th of January . He said he was sending it to the pharmacy right away so they could ship it in the next few days. I’d been waiting almost two weeks, and after contacting support again I was informed that the doctor had’t even sent in my prescription order to the pharmacy yet! I became very frustrated at that point, but support was able to remedy the issue to my satisfaction. I have my medication now, and I plan to continue my treatment with Maximus. I hope this review helps.

responsive

Thank you for customer service getting back to be and handling my needs.

Updated Review: I want to provide an update after my initial experience. While I was very frustrated by the lack of communication and inability to get a resolution at first, a manager eventually reached out to me directly to address my concerns. Once the manager became involved, the issue was resolved quickly — my prescription was resent to the correct pharmacy, and I received my order the very next day. Although the initial process was disappointing and stressful, I do appreciate the manager’s follow-through and responsiveness. Improved proactive communication earlier on would have made a significant difference, but I’m glad the issue was ultimately corrected and that my concerns as a client were taken seriously. Original Review: Not off to a good start. Signed up on 1/6/26 for the microdosing of Tirzepatide . Approved that day and rec'd message "Our pharmacy partner will fill your Rx within the next 2 to 3 days. From there, your order will ship and reach you in 3 to 5 days." One week later and zero communication as to the status of the shipment, so I reached out to Customer Service and was informed the following: "As per checking, it seems that the doctor sent the prescription to the wrong pharmacy who does not compound this. The customer support team is not able to assist with prescription requests or medical questions. They can only be addressed by your Maximus clinician. As a one-time courtesy, I have forwarded your request to the care team. Please note that your care team will handle this behind the scenes and you will not receive a direct response unless further information is needed from you. Our customer support team will not have updates on the status of clinical requests. For all prescription and clinical questions moving forward, please use the Messages section of your Maximus Dashboard to communicate directly with your Maximus clinician. This ensures you receive accurate medical guidance and faster response times from the appropriate team. Important: If you are experiencing life-threatening side effects, please call 911 immediately." I also sent a message to the clinical care team and haven't received a response. At this point, I'm in the dark about my prescription being processed, yet my credit card has already been charged.