MazdaReviews of mazdausa.com

I’m a new 2026 Mazda CX5 owner as of 2 days ago. I was super excited when I test drove the preferred model and bought the premier model. The car is beautiful! I needed the dealership to bring the car to me as I did not have another driver with me. I discovered today that the audio on the Bose sound system is off and it’s a software glitch. The update is not available to now I’m driving a brand new car without a sound system and cannot use my hands free. How does a corporation allow this to happen??? This is unacceptable and should be rectified ASAP or compensate me for a broken system. I’m already losing excitement for my new car.

The communication from your facility has been non-existent and unprofessional at the Mazda Catonville location: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle using the original key fob I received when I purchased it, it didn't work. On June 20th, when I dropped off my vehicle, you were given the second key fob, which the sales department had attached to a Mazda keychain. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I—the actual customer paying for your services—was completely ignored.

I rented a 2025 Mazda MX-5. This car was a total cluster. It was totally non user friendly with all the normal driver adjustments for the vehicle. A trip to the rent car company was required to get simple adjustments done. The vehicle was very noisy from road noise. The seat belt connection was very difficult. The leg space was not sufficient for a 73 inch tall person. This vehicle is not a good choice and is not recommended for anyone.

I will never purchase a Mazda vehicle again. DO NOT BUY A CX-90. They have a thousand issues with the vehicle. We purchased a used CX-90 3 months ago and took it in for an oil change to only find out we need an entire replacement of the electronic Steering System. Turns out it is a known issue and there are multiple recalls on earlier models. Filed a goodwill case to only be told to **** off by Mazda corporate. They do not care about their customers. The dealerships side with corporate. PLEASE SAVE YOUR SELF AND BUY SOMETHING ELSE

Well, I have been dealing with Mazda Headquarters. They were trying to get me set up with what they call a Goodwill program. I need a new engine! It is supposed to help with repairing serious issues with my car. I just heard from them and was told that my claim was denied to fix my engine. I have a 2015 CX9 Mazda with 67,000 miles.. I did research on the issue I was having and there are many other 2015 CX9 that have the same problem and got stuck with a car that needed a new engine because coolant somehow got in the engine. So you see, I am not the only one with this problem . The car was very expensive and not worse. What I paid which was over 30,010 years ago. So buyer beware ! I purchased it in January 2016. They said my car was over 10 years old and they cannot help me at all. I take good care of my car. This has taught me a lesson to never ever purchase another Mazda the rest of my life.. I am so disgusted and have had other issues with it a couple years ago. Enough is enough. This car is the worst car I’ve ever had. Avoid Mazdas at all cost. It is not dependable. 

Here is the Mazda Corporate response to their known defective A/C part on MX5's from 2019-2022 that fails so often they issued service bulletin: 07-002/21 yet refuse to pay for replacement, it is probably time for a class action lawsuit on everything Mazda refuses to issue recalls for! Your Better Business Bureau MESSAGE FROM BUSINESS: Mazda Response to BBB Filing Mazda North America Operations (MNAO) appreciates the opportunity to respond to the customer’s concerns. We respectfully disagree with the customer’s assertion that Mazda has “lied” regarding the availability of reimbursements for air conditioning concerns on 2019 MX-5 vehicles. Mazda does not maintain a general reimbursement program for vehicles subject solely to Technical Service Bulletins (TSBs). TSBs are intended to provide diagnostic and repair guidance to authorized Mazda dealers and do not establish a reimbursement or warranty extension program for customers. Mazda’s reimbursement submission tools and processes are specifically tied to active safety or emissions recalls, where federal regulations require manufacturers to provide reimbursement mechanisms. As such, the system correctly accepts only VINs associated with active recall campaigns. At this time: There is no recall related to the air conditioning system for the customer’s vehicle. There is no reimbursement program applicable to this condition. Any repairs performed outside of the New Vehicle Limited Warranty are the responsibility of the vehicle owner unless covered by an applicable Mazda program. If the customer is referencing a specific Mazda webpage or communication suggesting otherwise, we respectfully request that they provide a copy or link to that material so that we may review and address it directly. Mazda remains committed to supporting customers within the terms of its warranty and any applicable programs. Should the customer wish to have their vehicle evaluated, we would be happy to coordinate with an authorized Mazda dealership to ensure an accurate diagnosis and discuss any available goodwill assistance based on the circumstances. Ultimately Mazda Refuses To Pay For Known Defective Parts They Produce This Is The Latest Response To The BBB Complaint: Paraphrased: "The Warranty Expire, Owners Pay For Repairs" Why should owner have to pay for a part that failed NOT as the result of time and wear but actual poor design by the company? What other major failed parts does Mazda hide with Service Bulletins instead of a proper Recall?

2025 Mazda CX-5. Mazda requires you to subscribe to their app JUST TO USE AUTO START! You cannot connect to Apple Car Play or Android Auto without using a cord. American brand vehicles allow you to use Bluetooth. No GPS unless you pay for it, Mazda will not give you the SD card for maps because they assume you can use Android Auto or Apple Car Play.

Mazda Customer Experience specifically directed me to work with service manager Wil Smith to coordinate a Mazda-initiated oil consumption test — a warranty matter. I left three separate voicemail messages on three different occasions. He never called back. Not once. This isn’t a minor inconvenience. A warranty process stalled entirely because a service manager couldn’t return a single call. Eventually, the dealership withdrew from the test altogether with no explanation. If you’re dealing with anything beyond a routine oil change — especially anything warranty-related — know that when it actually matters, this is what you can expect: silence. Mazda corporate confirmed the situation in writing, which tells you everything about how normalized this behavior is at this location. I don’t leave reviews lightly. Three voicemails over multiple occasions with zero response is not an oversight. It’s a pattern.