Medical SourceReviews of medicalsource.com

Very disappointed in customer service in handling an issue. Will not be ordering anything else from this company. Many other brands offered now at a reduced price. TO GO was recommended by my pharmacist.

Where is my blood pressure monitor? Order was placed October 4--so far nothing but a grand announcement that...the shipping label had been generated. Why isn't zero stars a choice?

I never received my item.

The medical masks we purchased were awful. The photo appeared to show that the elastic was around the ears, which it is not, and the elastic isn't the typical comfort-type....it is a rubber band STAPLED to the mask. They were left in our mailbox loose....no box or envelope or any type of protection. Not even a mailing label.....just 30 masks tossed into our mailbox. (Maybe it was a Post Office issue, but all around, these masks are uncomfortable, not as pictured, and cheaply made. Not happy at all with this purchase.

I ordered a bed assist on April 29th and have yet to receive it. I emailed to ask when it should be arriving, and the response was an email asking for me to wait another 7 to 10 business days. Now it’s been almost a month and I will be needing this item soon. I looked back on the first email and got the phone number and called and no one seems to ever be there. I’ve sent 2 more emails asking for a refund so that I can look locally for what I need and now they won’t answer at all. Next, I guess I’ll dispute the charge at the bank and try to get my money back. I’ve been trying to figure out if it’s a fake website and if I’ve been scammed. Anyone know?

No communication and a lot of finger pointing. It wasn’t until I told them I was going to dispute the charge that someone finally called me. Terrible company

Our agency ordered an item and did not receive that item. Instead, we received a different version, which is approx. $50 cheaper than the one we initially ordered and paid for. Medical Source was contacted and made aware and they informed us to return the item for a full refund. They didn't offer to ship the correct one we ordered. We then decided to keep the wrong item, as another client found it useful. We contacted the company again and made them aware that we will not be returning the wrong item, but would like a refund for the difference in the cost of products. Initially, they argued stating that the two items cost the same amount and asked where we received our figures from. We explained it is clearly listed on their website and they agreed to refund the difference. This refund has still not been received at the time of this review.

Return policy (20%) seems extreme. Called to return unopen not needed equipment. Not with return, web site claims 100% returns guaranteed but then states about returns and 20%. will not use your company moving forward.