Great
Based on 10,501 reviews
Med Mart4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 344 reviews with 2 stars · Clear filters
Lane
Being told to wait 7+ weeks for delivery and blaming it on the manufacturer makes MedMart unworthy of praise.
Reply from Med MartNov 1, 2023
I apologize there is a backorder on the product you selected. We are the distributor and not manufacturer, production times are out of our control. We take pride in the partnerships we have with the manufacturers and do our best to keep the website current with lead times to help our customers make the best decisions. Thank you.
L J.
As easy as it was to order from them, the item was left in the middle of my sidewalk in an extremely heavy wooden crate that I had to break apart myself which took hours and I needed tools. The Sara steady we ordered ripped after 11 months and Medmart has no customer service person you can actually talk to get support. Everything is done by messages and they do not offer assistance aside from charging almost as much as the original item just for a replacement part. I would not purchase from them again. Update from response - there was no shipping info provided as to how it would arrive and that I would need tools. I requested multiple times to talk to a supervisor and I was always told 1-2 days and it never happened. Everything was done through chat and your rep typing answers in all caps needs retraining. We contacted 1 week after the 1 year mark of receiving the item and it wasn’t even used for a year so the product did not last a year. Charging almost $600 for 1 part is very high. I would like info to reach out to the manufacturer direct since I have not received any assistance from med mart. Seeing that I had to write a review to get a response says a lot about customer service. You are only concerned about reviews.
Reply from Med MartOct 30, 2023
Hello, This review came without an order to attach to review. I suspected that because this does not sound like our company at all. We are available by phone, in the simplest manner, 6 days a week and for items purchased with us, we charge our cost for parts, not an upcharge. Please provide more information verifying this review. Thanks! EDIT 11/3/2023 Thank you for more information to locate this order! Your order was placed September of last year and initially it looks like there was a 1 business day delay of the delivery due to a typhoon in your area. The Item you ordered ships fully assembled and in a crate. It doesn't appear that you called in for ordering or product assistance prior to ordering which is perfectly okay however we would have informed you exactly how it ships and what that entails ahead of time. We also offer premier in-home delivery for larger more cumbersome items, that service wasn't selected at the time of the order. We do our best to keep orders noted in real-time and from Sept of last year until October of this year, we didn't hear from anyone on this order, so that's good news that everything appeared to be going well. The part that had damage was not under warranty per Arjo Huntleigh and we quoted what that broken part would cost to replace at our cost, not an upcharge to you. We understand you feel it should be under warranty and wish it was for you too. We don't like to be the bearer of any kind of negative news. Repairs has a very tight ship that they have to run and to keep helping people in the order in which they come in and to be sure everyone is addressed within 24-48 hours, they do use their email and voicemail to keep their world aligned and organized. The knee part that is ripped on your equipment is nowhere near half the price more less the price of the equipment that you ordered so there's certainly some confusion there. The quote is valid for 30 days from the manufacturer if you would like to get this ordered and sent out to you. Again, we would have preferred to advocate for this under warranty and get it replaced if it were still under warranty. It's a pleasure to continue to assist you if you'd like us to. Thank you and kind regards.
Debra H.
1. It was delivered to the wrong address. 2. It wasn't shipped immediately because the shipping address was different than the billing address. They did not call me to verify. I called them and that is how I found out the order was on hold. I needed the equipment immediately. It said same day shipping...that is why I used this company.
Reply from Med MartNov 1, 2023
I sincerely apologize for any confusion and delay on your order. I will certainly look into this scenario. I hope now that you have the product, you are satisfied with your purchase. Thank you.
Suzanne
Interaction with customer service was inefficient. While one employee followed up with an email as promised, the other two did not return calls or reply to email. Main part of hospital bed was much delayed due to missing address while the other parts of the same order for the bed arrived fairly promptly at the "alleged" missing address.
Reply from Med MartSep 30, 2023
Hi there! This order was done through our checkout at your private discretion. We have really quick shipping and fulfillment processes for the items you ordered. Your order shipped out nearly right away. It looks like we were contacted 6 days later to update the address which we did immediately. Unfortunately, with shipping companies, changing and updating addresses does take some time and delays the delivery. The shipping company charges for address changes and I'm happy to see we didn't charge you for that error that we were billed for additionally. I see that an item was returned as "undeliverable" due to the address error also which incurred restock and shipping fees. We sent out another product immediately at no additional charges to you either. There are a lot of layers that go into a simple error like this, but we made those accommodations as efficiently as possible for you, again without the additional charges we incurred. We take great pride in fast fulfillment and taking care of our customers the best that we can and will continue to do so. Thank you for your feedback.
Dow W.
No follow up. You have had my $3500+ since Aug 16,2023 and not one word of follow up or shipping date since.
Reply from Med MartOct 10, 2023
My records indicate you have been in touch with your sales representative and this has been worked out. We hope that when you receive the custom built chair you will be satisfied with your purchase. Thank you!
Debra J.
I haven't received any correspondence since my initial order with a estimated delivery date of Sept 13th. No idea where my order is.
Reply from Med MartOct 10, 2023
Thank you for your feedback. I apologize for the inconvenience of your order. I see that you received a refund for the white glove that did not occur and this item was delivered on 9/21. We hope that you are satisfied with your product.
Casey M.
It’s been over 3 days and I haven’t heard if my order shipped.
Reply from Med MartSep 19, 2023
Thank you for your feedback, I see that customer service representative has been in touch with tracking. I hope once you have the product, you will be satisfied and may reconsider your review. Thank you, Medmart Team
Alan C.
did not understand you had amazon under credit cards i thought i could use there credit card. took me all day to find out you were closed. could not submit my order out of your cart? can't use google for my password?
Reply from Med MartSep 19, 2023
I apologize you had trouble with the website, but am glad to see you spoke with a sales rep and were able to place the order. Thank you, Medmart Team
