Great
Based on 113 reviews
Meenta4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Meenta was born out of the idea that life science and diagnostics could greatly benefit from the technological revolution that has forever changed the way we shop, dine, vacation, and catch a ride. Grounded in technology and sitting at the intersection of supply and demand, the Meenta marketplace brings together the widest array of testing products and laboratory services combined with world-class scientific expertise and clinical oversight all in one place. Meenta exists to completely revolutionize the way the world accesses diagnostic testing and laboratory capabilities. Our vision is to make all of the world’s scientific equipment and clinical tests accessible to everyone.
Meenta (meenta.io) has 113 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 16 reviews with 1 star · Clear filters
Zard
Very bad experience
Reply from MeentaJan 11, 2022
Hello Zard, I'm very sorry to hear that your experience was not what you expected. Could you please contact us at [email protected] so that we can see how we can learn more and improve your experience?
Carlos Gonzalez de C.
Never received the product, late communication
Reply from MeentaJan 7, 2022
Hello Carlos Gonzalez de Cosio, Our warehouse fulfilled your order promptly, but it looks like there was an issue during FedEx's delivery process. We're working to fix this issue, and someone from our support team will reach out to you shortly. We apologize for any inconvenience, and are working toward preventing this from happening again! Meenta Support
Margaret M.
The website is confusing and not user friendly.I had trouble signing in, completing the order, and I paid for 24 hour delivery.The Lucira PCR test has still not arrived.
Reply from MeentaJan 6, 2022
Hello Margaret Moody. We've reached out to FedEx (the shipping partner used for your order), and we're sorry to hear that there is a shipping delay for your order, even though it was fulfilled by our warehouse right away. We work with all of the major U.S. shipping companies, and unfortunately we see delays in various parts of the country for every shipping partner. I've sent you an email so that we can follow up to see how we can improve your experience. All the best, Meenta Support
Christine H.
I had terrible hassle trying to cancel an extra order I placed and customer service was so poor the order shipped by the time they followed up with me about it (for like the third time). They never returned phone calls I placed or emails about my complaints, or bothered to do anything to address my complaint. Also, after all the extra kits and shipping charges I paid, the kits expire at the end of this month. I would not recommend this company. I feel very much taken advantage of.
Reply from MeentaJan 12, 2022
We're very sorry that we couldn't give you a better Marketplace experience this time. Our support team is receiving an unprecedented number of calls from people wanting to buy tests, and we're doing the best we can to keep up. However, that's not your fault, and we're expanding our team so that we can do better next time. The type of test you bought is a medical device, so it is required by law to have an expiration date (which was listed on the product page). I've sent you an email to follow up with this.
Francis C.
I’m revising my review of Meenta. I originally gave Meenta 5 stars because of their quick responses to me when I was thinking about ordering some of their COVID Tests. Well, once I ordered 3 kits and only received 2 I messaged customer service and guess what…. No response. I’ve emailed Meenta twice since December 26th (today is Jan 4th) and still no response or acknowledgement. Great customer service until they get your money. Buyer beware!!
Reply from MeentaJan 3, 2022
Thank you for the review, Francis Cronin!
customer
Horrible service. I actually want my money back please. please contact me to correct this problem.
Reply from MeentaJan 3, 2022
Hello Customer 2, I'm sorry to hear this. Someone from our support team will be reaching out to you soon to help you resolve any issues.
Ben J.
All my kits were missing a piece. I emailed your support and no one responded. Could you send replacement kits?
Reply from MeentaJan 12, 2022
We're sorry to hear that there was an issue with your shipment. Our customer success team is working to make sure that this issue is resolved ASAP.
DOUG S.
Still have not received shipment. - Fedex is defiantly needed to be reconsidered as your shipper Doug 4164358278
Reply from MeentaDec 23, 2021
Hello Doug, we're sorry to hear about your experience with FedEx shipping. Our warehouse uses several of the best shipping partners in the country, choosing the best option for each order. Unfortunately, given the added burden of holiday activity and the pandemic, many deliveries are being delayed around the country.
