MeowantReviews of meowant.com

Reply from MeowantOct 13, 2025

Hi, we sincerely apologize for any frustration you’ve experienced. We understand that waiting for a resolution can be very frustrating, and we truly appreciate your patience. We did respond to your inquiry and have reviewed the situation. However, we noticed that your order was placed through Amazon, and as a result, any return or issue resolution needs to be handled by their customer service team. We have already forwarded your email to Amazon’s support for further assistance. Please reach out to Amazon’s customer service directly to address your concern. If you need any further assistance from us, feel free to let us know, and we’ll be happy to help in any way we can. Thank you again for your understanding, and we hope your issue is resolved promptly.

Reply from MeowantOct 13, 2025

Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience with the product hasn’t met your expectations. We take product performance very seriously, and we understand how frustrating it must be when a product doesn’t function as expected. In order to better assist you, we’d love to learn more about the issue. Could you please share more details on what exactly isn’t working, or if there are any error messages? We would also be happy to walk you through troubleshooting steps to help get your unit up and running. Thank you again for your feedback, and we hope to resolve this to your satisfaction.

Reply from MeowantOct 13, 2025

Dear customer, thank you for your feedback. We are truly sorry to hear that your experience with our product did not meet expectations. We understand how frustrating it can be when a product doesn’t work as anticipated, especially when it comes to something as important as your cat's well-being. We want to clarify that our return policy is publicly available on our website for transparency, and the return shipping costs are not charged by us, but directly by the carrier based on the return address. The shipping cost can vary depending on the location, and we encourage customers to check with the carrier for specific rates. Regarding the product’s performance, we understand that each cat’s behavior and preferences may affect how the product functions. While we strive to design a product that works well for a wide range of cats, there may be variations in performance depending on individual usage. We are always looking to improve our products and service, and we take customer feedback seriously. If you’d like further assistance with your situation, please feel free to reach out to us directly, and we’d be happy to continue working with you to find a satisfactory solution.

Reply from MeowantOct 13, 2025

Hi, we’re truly sorry to hear about the issues you’re experiencing with your device. We understand how frustrating it must be, especially after investing in a product designed to make life easier. To better assist you, we would appreciate it if you could provide us with more details, such as any error messages or conditions when the device is not working properly. We would also recommend trying to reconnect the device by following the troubleshooting steps we’ve provided in the email. If the issue persists, we’re more than happy to offer further support. Please don’t hesitate to reach out directly, and we’ll work with you to resolve this as quickly as possible.

Reply from MeowantOct 13, 2025

Hi, thank you for your feedback. We’re sorry to hear that you’re experiencing the drum error with your unit. To better assist you, we’ve already reached out to request a video to help us understand the issue more clearly. Once we have that, we’ll be able to provide further assistance and resolve the problem as quickly as possible. We appreciate your patience and look forward to helping you get this sorted out.

Reply from MeowantOct 13, 2025

Hi, thank you for your feedback. We reviewed our records and found that we only received one email from you, to which we responded promptly. Additionally, every message you sent through our shop chat was replied to as well. If there is any confusion or if we missed any of your messages, please feel free to let us know, and we’ll be more than happy to assist you further.

Reply from MeowantOct 13, 2025

Dear customer, we’re really sorry for the frustration and concern this situation has caused. Our intention was never to put your cat at risk. When we asked for a video, we suggested using an object over 1.5kg to simulate the weight of a cat, not an actual animal. We understand how this request could have been upsetting and apologize for any confusion.

Reply from MeowantOct 10, 2025

Thank you for your feedback. We’re very sorry to hear about your negative experience with our litter box and customer service. This is certainly not the level of quality or support we aim to provide. We understand how frustrating poor assembly and unclear instructions can be, and we sincerely apologize for any inconvenience caused. We take your concerns seriously and would like to help resolve the issues you’ve encountered. We didn't receive email from you before. However, we have reached out to you by email. Please kindly check it and get back to us.