MeowantReviews of meowant.com

Did not receive gel deodorant with order!! Shipping was AWFUL. I know you can’t control UPS, but it took 10 days to receive the shipment.

I bought the Meowant Self-Cleaning Cat Litter Box - MW-SC02 on June 27, 2025, for $344.10. It arrived fine—but just didn’t work for our cats. No problem, right? Meowant promises a 30-day return policy with no reason required. That promise is a complete lie. When I tried to return it, I got no response. No phone number to call. Just email—and they’ve ignored every message. I’ve followed every step, been patient, and still nothing. It now feels like they’re intentionally stalling to run out the 30-day clock. This is not a legitimate return process. It’s a wall of silence. Do not trust this company. If there’s even a small chance you might need to return the product, look elsewhere. You’ll be stuck with a $344 litter box and zero support.

I was almost out of bin liners bags, so I put in an order for 6 rolls for $45. What arrived at my house? A litter box… I reached out to customer service, and so far? Just this rating email back.

I have had this litter box for a little over 3 months, and was very excited for the convenience of automatic cleaning. I was very displeased to find out that it has been slowly leaking cat urine onto my floor with every use. I am thoroughly disappointed with this product especially with the high price range. I have found nowhere on the website to request a refund either.

I asked to cancel my order well before it ever shipped because their return policy states that the litter box must be unopened to get a refund and they didnt cancel the order or even email me back Don’t order from them order from Amazon it’s the same price Edit: when I asked to return the box they stated that because nothing was wrong with the box I would have to pay for the shipping to return it. I read over all the return policy before I purchased the box and nowhere did it say that the return shipping would be the responsibility of the customer. Also when I mentioned this to them they sent me a link to a completely different site that had a different more in depth outline of the return policy. I asked them several times to honor what was listed based off the site I ordered from and they offered me $30 to drop it and change my review

The person hasn't even responded to my email

This litter box would've been ok if it was at least urine/waterproof. My male cat doesn't fully squat down to pee. Because of this, he urinates on the inner side of the drum. Apparently the drum is not urine proof, so if the urine gets on the side it leaks through the gaps around the silicone liner and then drips out the bottom of the drum onto the floor/carpet below the unit. I messaged support about this and it was not a great result either. The first they said was to train my cat to pee on the silicone liner covered with litter. Like, how do you train a cat to pee a certain way??? They also asked the same things multiple times, if I stated I just wanted to know how to return it they ignored me for a bit then when I pressed on they finally answered. Now they want ME to clean the unit, package it up and ship it back to them on my dime and IF they think the unit is ok I MIGHT get a refund. Don't get this unless your cat is tiny and squats. I had it only a few days and noticed the urine pooling on the outer shell during a clean cycle. When I asked them why this would happen they asked: What kind of litter How much litter Was the cat peeing in or outside of the liner Was the silicone liner damaged They also require videos/photos of the issues. They asked me three times to 'train' my cat to pee in the liner. As if I could magically make him shorter and squat. This is a cat we are talking about. He isn't even that large, only 9lbs. They told me to try different litter. I used 3 kinds... For a few days I used my regular walnut clumping litter. Then I used cat attract clay, then finally tidy cats clay. None helped but they thought 'maybe it wasn't clumping'. Despite me saying after their very first email that yes, my male urinates high. It's why I wanted a domed box cause he doesn't squat much. And I simply stated since it isn't urine/waterproof I'd like to return it but they didn't tell me how for over a week and now want me to pay for the return and they decide AFTER they get it back if I get a refund. Besides the leaking issue it was ok for the whole week and a half I used it. I have 3 cats and it fills up fast, so I have to empty the bin every 2 days. It was easy to take outside and rinse with a hose or my pressure washer on low. Really wish they'd find a way to make the liner issue not an issue and more waterproof. Especially for the price. Also the area where the waste collection bin is, it has screws and ridges... and the litter and feces and urine cakes up on them. Not very clean... but I am OCD so maybe that's just me?? Anywhere that urine and poop can get stuck in is just a big no for me. I'll stick to other options. I don't want urine on my floor. I have carpet. 7/13: Update: I asked again what they would be looking for if I returned the item and what would qualify it as non-refundable. They also state in the return policy that item has to be returned in manufacterors shipping to get a refund. The box was damaged when it got here and fully ripped upon us getting the item out. Today I checked on FedEx and USPS to see how much it would cost to ship it back to the address they gave me. In order to ship it back in a different box, according to size/weight it would cost me $235... I would get barely a $15 refund since they don't consider the item defective for leaking or scale issues. Now it suddenly isn't rotating all the way even after cleaning and resetting it. Every few times it just rotates half way then stops and levels out, the poop/pee never makes it into the litter waste bucket. I've now looked them up on BBB BBB Rating F Reasons for rating Failure to respond to 21 complaint(s) filed against business 21 complaint(s) filed against business

Haven’t responded to my return request for five days.