Bad
Based on 627 reviews
MetaMask1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 528 reviews with 1 star · Clear filters
Franz M.
Finger weg! Die App stürzt dauernd ab, Umwechseln von USDT auf ETH wird zwar angeblich bestätigt aber nicht ausgeführt. Allerdings Gas-Gebühren verrechnet. Fürchte, mein Geld ist weg aber zum Glück hab ich nur € 100,-- testhalber investiert.
Tihomir A.
But this is still happening, it's a shame, when the law enforcement authorities finally think to do something about this Metamask, they keep stealing and lying with the same answers they've been writing for a couple of years. People don't log into this wallet, even if you it's about your life, because your money, effort and time will be wasted like many of us. You can write to them, pray to them or whatever, some even committed suicide, they won't listen to you, because they don't care about you, they just care to your hard earned money. Truth and justice come when you least expect it, I wouldn't want to be in their shoes when they come!
Reply from MetaMaskOct 26, 2023
We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. MetaMask is one of the most battle tested names in web3. We're the most used self custodial wallet in the world in part because of our impeccable security & audit history. Unfortunately, no one is able to reverse a blockchain transaction, but reach out to our support team so we can investigate and help provide next steps. https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Death to M.
If there were 0 stars I would have picked that. MetaMask is for software engineers to use, if your not a software engineer with lots of crypto knowledge you will lose all your money or tokens. never use this. perhaps in the next 15 - 20 years MetaMask software engineers will understand product development & product testing, then release something that actually works for the general public.
Reply from MetaMaskOct 16, 2023
We aim to build tools that are as useful to a first time user as they are for a blockchain developer. Sometimes we miss the mark. We'd love to hear more about your ideas on how we could improve. Our Discord (https://discord.gg/consensys) or our forum is the best place to chat (https://community.MetaMask.io/) but feel free to edit in any suggestions you have to your review here. Our users feedback is exceptionally valuable. (a big piece of my role is user advocacy in developer chats.)
Santiago X.
My money just got lost I just lost my money, and I have seen other comments for Meta Mask, and a lot of people have lost money like me. They are 2 possibilities.. 1. Meta is getting money from their clients and saying they have been scammed. 2. Their security system sucks and is easy for scammers to take money
Reply from MetaMaskOct 16, 2023
We're one of the most battle tested names in Web3. We host a robust bug bounty program, and have one of the lowest amounts paid (despite being one of the oldest names) because our security has been proven time and again. What we can't prevent is actions users may choose to take (like connecting to scam dapps) We never have access to users accounts, and we work tirelessly to end scams in the crypto ecosystem. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Imtiaz M.
Cannot connect manually and support dont even understand that..Really poor service and going to withdraw all my tokens from this wallet.
Reply from MetaMaskOct 16, 2023
You can manually connect dapps: https://support.metamask.io/hc/en-us/articles/360045901112-Manually-connecting-to-a-dapp - FYI, you dont need to withdraw to use a different wallet. MetaMask is a way to access your account, not the account itself. You can import the Secret Recovery Phrase into any EVM compatible wallet. (and your associated accounts and tokens will be imported to that wallet) We're sad to see we didn't meet your needs, but you certainly arent forced to stick with MM (and dont need to pay to move your coins & tokens, just import to the new wallet you prefer.) If you need, you can reach our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
YAKUP G.
I have been included in a (eth-defi999.com) defi mining earning system through my Metamask wallet. But the people on the other side turned out to be fraudsters. The fraudsters even transferred the profits I earned and withdrawn to my Metamask wallet, as well as my principal, from my Metamask wallet to themselves without my permission and notice. In order to get my money, they deceived me again with various lies and stole it again under the name of deposit payment. My 1900 USDT money was stolen by fraudsters because Metamask was not secure.
Reply from MetaMaskOct 16, 2023
You connected to a malicious dapp. We have various mechanisms in place to prevent scammers from being able to harm our users, but at the end of the day, we can't stop users from clicking through the warning screens, and connecting to a malicious dapp. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Edgar
ich warte nun schon 4 Wochen auf die Auszahlung meiner NFT. Bisher habe ich mehr an diversen Fees einbezahlt als mein Gewinn ausmacht. Jedes mal, wenn es heißt, nun zahlen wir aus muss man wieder ein Deposit legen, wofür weiß man nicht. Jedenfalls finde ich das als Betrug. Hände weg von diesen Machenschaften. Außerdem sind die Leute voller Unkenntnis über die Europäischen Finanzgebaren, als 100 Jahre zurück. Immer wieder "Verifivication", das braucht man alles nicht, wenn Meta einfach die Überweisungen an SEPA oder Kredit Karte machen sollte. Gibt es eine Nachforschungsfirma?
Reply from MetaMaskOct 16, 2023
Das klingt ziemlich verdächtig. Zur Bestätigung sind weitere Details erforderlich, aber das klingt nach Betrug. Wenden Sie sich an unser Support-Team, damit wir die Angelegenheit gemeinsam mit Ihnen untersuchen können. https://support.MetaMask.io und klicken Sie auf die blaue Schaltfläche „Konversation starten“. Der Bot stellt ein paar Fragen, um Sie an das richtige Support-Team weiterzuleiten.
Jay
I definitely do not recommend this wallet which does not have protection against phishing. Customer service web page are non-sens, mail or contact for report phishing scam into binplorer is non-existent. The fees are extremely expensive. Secure is not good. Additionally it is important to communicate about an additional Metamask shortcoming. Please note that WIF (Wallet Import Format) is not a private key. This is the insecure Base58 checksum of a key, which is stored, unencrypted, in your browser history. Thousands of viruses or Trojans export these checksums to transfer web access to your wallet. Never use WIF.
Reply from MetaMaskOct 16, 2023
If you think you've found a vulnerability, we host a bug bounty program. Come get paid for it: https://hackerone.com/metamask
