MetroPCSReviews of metropcs.com

The service used to be great on 5g. Now I'm having 55mbps download but 0.12mbps upload when it used to be 129mbs dl and 20mbps upload. Every since they bought sprint my service has been total BS. Ive been with metro PCS for a long time but I'll be switching soon enough.

I'm so unhappy with this company and their untrue data service they also Nickel Dime you to death on everything Petty.. HORRIBLE customer service... I really hope they improve so other customers don't deal with this. So sad 😔

I talked to a representative about my service having a bad connection and she told me LG is having a problem and agreed that I buy another phone but when I spoke with a supervisor he use his simulator and did trouble shooting and fixed my phone. Her name was Sophie and she is bad for business.

Absolutely horrid service when it comes to customers that have been approved regarding the Affordable Connectivity Plan. I was approved for this plan MONTHS ago, and my internet company (Vyve Broadband) was WONDERFUL with applying the credits. Then I go to Metro PCS to give them the approval number and I get someone that clearly had a language barrier and it has been almost 3 months and not one month of discount has been applied to my account. To add insult to injury, I have people telling me the person that used to have my number, her name is now back on my account in regards Caller ID. I called back to customer service and once again got someone that cannot understand English and after I explained everything to her, she sat there and “explained” from a script how the ACP works when I KNOW how it works, otherwise it would not be being applied to my current internet account! I told her all they need is the approval number and she goes on to tell me the name on my account doesn’t match my name…that’s EXACTLY what I had just told her! This was an error on Metro PCS on a technical side that I have account no access to and the whole purpose of my call was to find out how an old account holder ended up being named on my account when I clearly have the physical phone and the phone number. I was so frustrated, I could only hang up. I have no issue with who a company hires to oversee customer service, but I don’t think it’s too much to ask that there is no language barrier when a customer has an issue. In short, I have been approved to have my billed literally cut in half, and cannot get the discount because the people operating customer service cannot properly understand the language being spoken by the customer and the result is a plethora or errors being made to my account. Now I have weird calls from people asking for “Jaqueline”, and that is clearly not my name, but rather the person that used to have this number, but I have customer service telling me “the wrong name is on my account”, which is what I spent the first 15 minutes of the call explaining to them. It’s absolutely horrible to have a company make an error and not understand you are simply trying to get the error that THEY made corrected. After my experience tonight, I have no choice but to take my service up with another company. I feel totally helpless in this situation. Metro PCS really needs to do better.

I have been able to use my for maybe one hour in 14 days there not just incompetent there criminal likeT- mobile Everytime I come home carrier info deletes so I have to use TextNow to make all my calls and messages there free and it works better than MetroPCS

Switched service over to Metro. The phone was supposed to be free. The case was included and if you received any govt benefits you get a credit towards 3 months of service. Sounds good right? Well.....first of all METRO DOESN'T give that credit the apply for a govt subsidiaries (I'm CERTAIN they get also get paid for applying for this credit and they then jack your bill up to highest plan to give you that credit so you aren't really saving anything they are just filling their pockets. It should be against the law for a company to apply for govt benefits without telling you. That's how they suck you in. So if you already are receiving anything with the govt this totally screws it all up. I receive help from EBB for my home internet and metro took that credit without even telling me. So if I got a free phone, 30$ for service. What u think I walked out paying? $132 so please tell me what was $132. And secondly when I figured out what you did and you called both corporate and ebb number and they told you I had to fix this this made the store nervous because this is how I found out they stole my info and created a whole new account on ebb govt website. I had to have that new number to get back into my account. Scam. and do not give these crooks ur social security number.

The service itself was fine until I decided to switch to another provider. It was difficult to find basic info like the account number in their app. It was impossible to confirm the cancellation and once I switched services I could no longer access their app to remove my credit card from their system. That feels like a scammy company that makes it difficult to cancel and sells your information. No chat or phone agent to try and help at least get my credit card info removed from their system

Unable (and unwilling) to fix technical issues, just keep saying it needs 72 more hours.... Managers do not keep their word on refunds. I joined in 2009 and just left...will never go back. What a disappointment.