Mark K.
A HORRIBLE Experience!
I work for a nonprofit that contracted them to load in some staging for a concert at a church. During the load in their technician caused damage to the church's grand piano. At first they were apologetic and asked us to get a quote for repairs. When it came in at $3k+ they suddenly wanted nothing to do with it and outright refused to pay anything. Not a dime. Even though their technician damaged a CHURCH's property, they chose not to do the right thing and instead pushed off settling the damage to a NONPROFIT CHARITY. Unbelievable. Similar to Jon Lewis's situation, they pointed to a clause in the rental agreement that released them from any and all liability excepting "willful misconduct." This felt like willful misconduct to me, and our attorney agreed. Unfortunately, our attorney also cautioned me that it could cost more to defend this than the actual cost of the repair, especially if our insurance covered it. To be sure the church was respectfully taken care of, I filed the claim and our insurance company is covering it. I cannot believe a for-profit company would do something so horrible to a church and a nonprofit. Sad. Who wants to work with a company that might damage things and take no responsibility for it?