Micro CenterReviews of microcenter.com

I brought in my computer because I could not get on-line anymore. They said they would have to wipe everything out. They then asked me if I wanted my stuff saved and I said yes. Well three days later they gave me my computer and they did not save any of my stuff. They wiped it out. I told them that I wanted them to save everything and they said that their records show I did not say that. That's not true. I was fortunate that my cloud brought some of my stuff back like my photos and some of my writing's but I lost about a year of writings. I also lost all my music but fortunately I had everything backed up on a thumb drive so I brought that back in. I did not see any compassion from them. This is serious.

So I purchased a graphics card from microcenter it was a 3080ti. I am a heavy gamer. And the guy told me since I’m a heavy gamer I should buy the warranty from them because the cards tend to fail. I would be able to return the card. Well I’m still under warranty my card is giving issues. Not that bad but it feels like it’s slowly dying. I get the issues once in awhile. I have an older card that doesn’t give issues at all so I know it’s the card. So they tested my card for maybe less then 10 minutes and tell me there is nothing wrong with it. So if you get scammed into buying a warranty they don’t stand by you better hope something goes wrong with the part during their so called test. But I feel that the card will fully die maybe after the warranty expires. Which is really messed up. I was a big buyer from micro center and I feel like they are fully losing a customer. I am updating my parts soon and will not be getting it from them most likely after this. They pretty much got the last of my money and probably don’t care. I will be recommending people not to go to micro center because of this. I know a lot of gamers

I bought an open box laptop from this company. I was careful to confirm that the 90 day warranty would be upheld, as there were scratches around the power port from the person who originally purchased the item. The power port failed six weeks after purchase, and the company promised to fix or replace it. I went in, waited in line for over an hour, then was told that they would not be honoring the warranty. I left a review describing this issue, and was contacted and promised a full refund. Then it turned into a gift card. Then it turned into a decision NOT to honor their promise to refund, or even provide a gift card- they went back to just not honoring the warranty at all. Avoid at all costs. This company wasted WEEKS of my time, and failed to honor any of their guarantees. They are not trying to keep customers, they are churning. Buy elsewhere. There's a reason why they have less than 2 stars on all the review sites! Avoid at all costs.

Useless Tech / No Communication There is quite a bit here, so bear with me: Initially ordered the Computer Diagnostics online. I selected my date and time and input my payment information. Two days later, I get an email stating that my order was canceled due to "stock availability” or my "order was not picked up." I thought this was strange, so I called Micro Center and they said I didn't need an appointment to just bring it in. So I did just that. I brought my PC in on Saturday, May 6, 2023 at 12:30pm. Mind you, their website says 1-2 hour diagnostics on most things, which I understand some things are a little more serious than others. However, the website does advertise same-day diagnostics if you bring it in 4 hours before they close. So I called around 4pm to check on the progress of my order - and they hadn't even started it. I was told that I would get an update soon on the progress. I call again at 6pm to check the status and the tech was finally working on it and said it was passing all hardware tests and that he would finish it in the morning (Sunday, May 7, 2023) and update me. I asked about the same-day diagnosis and he stated "sorry for our website misleading you, but same-day is 24 hours." After much disagreement, I said sure. So I waited until the next day about 26 hours after I dropped off my PC. I call back for an update and I was informed that my tech wasn't even working that day and they he would be in the next day (Monday, May 8, 2023). At this point I am furious. These folks don't know what the heck they're doing. I finally get a text message from my tech stating that there are "five cases of malware” on my PC and that they could remove it for me for $99.99 and also suggested reimaging Windows for $99.99. I told them I could reimage Windows myself and opted to pick the PC up and take it home. Here is the kicker - when I got my PC home and booted her up.... it wouldn't boot. It stuck on the motherboard splash screen. My SSD was busted. I called Micro Center to explain what happened and another tech said to bring it back in so we can look at it. I live over an hour away from this place and they wanted me to bring it back in so they could screw my PC up more? No. I purchased a new SSD and installed it myself, along with a new copy of Windows and works like a charm. Don't trust the techs here. They don't communicate with you and also break you property. If I could give a 0 / 10, I would. Waste of time and money.

Never heard of this place, but my son asked for a computer and suggested this business. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Be advised and careful if you do place an order. Tip for consumers: Do not order anything online with the company. Products used: Only potential purchase of a computer and order was cancelled due to not wanting to provide a photo identification and a photo of my credit card linked to bank account. If this business wants to encourage any online orders, it should deal with fraud in a less intrusive and more secure way. I mean even my bank alerts me when suspicious activity occurs and sends me (and all customers) an alert immediately to lessen the chance for fraud without wanting PII that is easily stolen/sold to nefarious companies.

¡¡DONT TAKE EQUIPMENT IN FOR REPAIR BEFORE READING THIS!! It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them. To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. This is definitely serious. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. Very soon I will update on this case. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.

Charged me an arm and a leg for shipping then my package was delayed 4 days and stuck in nowhere. then it showed up only in the factory box with a big hole in it sitting in the rain hole facing up. this company is a joke. customer service was no help whatsoever. would not recommend. but from BestBuy or Newegg instead

I've been going to Micro Center for about a decade now and this last service I went to them for will be the last they get my business. I paid for an upgrade of CPU and to install an extra SSD drive in my computer. As it turned out when I brought the computer home, one of my previous drives was not showing up. I had to disconnect everything and bring it back to the store. They fiddled with it for about 30 to 40 minutes, while I patiently waited in the store. Long story short, they could not figure out the issue and decided to tell me there were no options for me; the SSD MV slot was simply not working any more and it's just something that "happened," they said probably after the BIOS flash to run the new CPU. They were not willing to even attempt to make me whole in any way. This is a work computer mind you. The manager idiotically refused any and all options I was willing to take and walk away despite the non-functioning MV SSD slot. With my computer still somewhat dismantled (including an expensive audio card they had taken out to access the SSD slot) I told them firmly since they were taking my money and were not willing to do anything, to give me everything back and that I would at least look more into it. After 3 days or so of downtime and lost wage, I finally figured it out on my OWN, no thanks to them. They simply just don't really care to figure out problems or work and compromise on solutions. So, they got my money. They got one over on a customer, they "win" I guess.