Average
Based on 328 reviews
Mile Auto3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Kahlayni R.
It was good an helpful
Reply from Mile AutoMar 16, 2026
Hi Kahlayni - thanks for your review on Trustpilot. Our Customer Care team members here at Mile Auto work hard to be kind and helpful. We are so glad you are part of our Mile Auto family. -Mile Auto Customer Success
TODD D.
Ian was very helpful and he was also very thorough.
Reply from Mile AutoMar 11, 2026
Hi Todd - Thanks for your review on Trustpilot. We are pleased that Ian was helpful; he's an outstanding member of our team. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
charlesmerrittyahoo.com
The customer service was prompt and simple. Easy resolution.
Reply from Mile AutoMar 9, 2026
Hi Charles - thanks for your review on Trustpilot. We are so glad our Customer Care team could quickly and easily provide the service you needed. We will share your kind words with the team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Corneilus R.
Great Customer Service!!
Reply from Mile AutoMar 9, 2026
Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success
Kelli S.
I had a serious auto accident and it was very devastating. I spoke to 2 Mile Auto reps immediately after and they helped guide me in what to do and when. Then Tiffany from claims followed up with me later in day and she was amazing. Kind. Helpful and took extra time to reassure me all would be ok. I feel like she is a friend! I’m grateful for all the assistance I received and I have confidence all WILL BE OK!
Reply from Mile AutoMar 5, 2026
Hi Kelli -thanks for your review on Trustpilot, and we are sorry to hear about your accident. The true test of an insurance company is how you are treated when you need to make a claim. Tiffany is indeed amazing, and we are pleased that she was able to help you and to reassure you. The whole claims process can be confusing and having someone like Tiffany to guide you through it makes all the difference. Thanks for being part of the Mile Auto family, and take care. -Mile Auto Customer Success
Inez B.
Fin is awesome he handled everything in a timely manner!
Reply from Mile AutoMar 5, 2026
Hi Inez - thanks for your review on Trustpilot, and thanks for being part of the Mile Auto family. Fin is indeed awesome, and we are so glad he was able to help you quickly and efficiently. Drive safely! -Mile Auto Customer Success
Troy B.
Honestly? I work five minutes from home and am very much a homebody. This was the cheapest option BY FAR and worked exactly as I needed it to. That being said, if you drive even a "normal" amount, expect the rates to be much higher. A $140 bill can very quickly turn into a $190 if you don't pay attention. Again, I wouldn't call this a fault, just a heads-up. The customer service was always professional and speedy.
Reply from Mile AutoMar 4, 2026
Hi Troy - thanks for your review on Trustpilot. And also, thank you for helping to educate potential customers on how it works. We are built for drivers who typically drive less than 10,000 miles per year, and the less you drive, the more you save. However, since we are pay-per-mile, the opposite is also true: the more you drive, the more you will pay. So, as you said, it's important to understand how much you drive since the amount you pay monthly can go up and down, depending on the miles you drive. It's kind of like your electric bill - you pay a base monthly amount and then the bill varies based on exactly what you use. We appreciate having you as a part of the Mile Auto family, Troy! -Mile Auto Customer Success
Joshua P.
She was patient and kind
Reply from Mile AutoMar 4, 2026
Hi Joshua - thanks for your review on Trustpilot. We are pleased that you've experienced the kindness and patience of our team members. Everybody deserves to be treated with kindness and respect. We are glad to have you in the Mile Auto family. -Mile Auto Customer Success
