Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Milerd
Milerd develops eco-safety devices designed to make everyday life safer and healthier.Since 2010, we have created products for customers in 70+ countries, including food detoxers, EMF meters, air quality monitors, and radiation meters.Our team combines expertise in engineering, biology, chemistry, and electronics, and our product claims are supported by independent laboratory testing whenever available.We sell worldwide through our website and partner network, and our support team is here to help with product questions, setup, and troubleshooting.We read every Trustpilot review and use your feedback to improve our products, service, and delivery experience.
Milerd (milerd.com) has 40 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Absolute junk from a garbage company. Like all other reviews, after 2 month wait I started a charge back, they sent one out the next day. It was obviously used with a euro plug for the US. Would not charge. 3 week process to send back and get a new one. It doesnt work right out of the box, another euro plug. I cannot belive anyone runs a company like this. Its refund time.
Reply from MilerdJul 21, 2026
Hi Claire,
We wanted to update our response now that your case has been fully reviewed.
We’re very sorry again for the delay and for the condition in which your order arrived. This was not the experience we intended to provide.
A full refund has now been issued for your order. Our management team also reached out personally by email and WhatsApp to apologize and to try to address the situation directly. We completely understand if you prefer not to continue the conversation, but we wanted to make sure every effort was made to resolve the issue on our side.
We have also taken your feedback into account internally, particularly regarding fulfillment, product condition, and shipment preparation.
We sincerely regret the inconvenience and frustration this experience caused.
Best regards,
Milerd Team
KJ
Kris J.
DO NOT BUY. Reported to trading standards!
1 Star
I paid for an item over two months ago, and it still hadn’t arrived. Every time I contacted customer service, I was told they were waiting for stock. However, their website continued to advertise the same item as available with delivery in 3–5 business days, which simply doesn’t make sense.
The lack of transparency has been extremely frustrating. If there is a genuine stock issue, customers should be told honestly instead of being misled while new orders appear to be prioritised.
It’s particularly disappointing because I previously bought one of their devices several years ago, and it worked well. Based on that experience, I trusted this company enough to order again. Unfortunately, this experience has completely destroyed that trust.
After raising a complaint, they suddenly dispatched the item the next day, and I have now received it. However, the product is exactly the same as the one I purchased three years ago. The website shows a product branded “MILERD” with three rings, but what I received has only one ring and appears identical to the older model I already own. The onboard computer is exactly the same, and there is no noticeable improvement or difference.
To make matters worse, the item I received is not even branded as Milerd. It appears to be sourced from another company called MIRA Safety. This is extremely misleading and unacceptable. I have also found that this product, the MIRA Safety DTX-1, is available online for around £226, yet I was charged £399 for it, which is completely unreasonable.
I paid for. Milerd detoxer 2 not the first gen of another company!! You guys are scammers and I’m reporting you to trading standards.
This entire experience has been very disappointing. I no longer trust this company, and I would not recommend them to anyone. I am now requesting a full refund.
Order number: 3474
Reply from MilerdJul 15, 2026
Hi Kris,
We’re truly sorry for the frustration this experience has caused. We understand your disappointment, especially as you had previously purchased from us and expected a much smoother experience this time.
We also apologize for the delay with your order and for the lack of clear communication around stock availability. This should have been handled more transparently.
Regarding the product, Detoxer 2 does have differences compared with the earlier Detoxer model, including the UV function and additional attachments. That said, we understand your concern that the unit did not match your expectations based on the website presentation.
Our team is already in touch with you directly so we can review the situation and work toward a fair resolution.
Best regards,
Milerd Team
JP
Justin P.
An Absolute Nightmare
An Absolute Nightmare — Do Not Buy from Milerd!
I have completely had it with this company. I ordered a fruit detox wash on April 26th, and my experience has been nothing short of a frustrating, months-long ordeal.
Here is exactly why you should avoid doing business with them:
Absurd Shipping Delays: It took an entire month just for the initial order to be delivered.
Used and Damaged Goods: When the product finally arrived, it was entirely obvious that it was used. The unit was covered in visible scratches and water spots.
Wrong Specifications: Despite the fact that I live in America, they shipped the device with a European plug, rendering it completely useless to me out of the box.
Terrible Customer Service: After weeks of exhausting arguments back and forth, they finally agreed to accept a return and send me a replacement.
Empty Promises: I was explicitly told my replacement would ship the week of June 22nd. It is now June 26th, and the item still has not shipped.
It has been exactly two months since I paid for this product, and I currently have absolutely nothing to show for it. Dealing with Milerd has been the biggest retail nightmare I've had in recent memory. Save your money, your time, and your sanity. Look elsewhere.
Reply from MilerdJul 15, 2026
Hi Justin,
We’d like to update our response as this case has since been resolved.
We’re truly sorry again for the experience you had with your original order and for the frustration caused along the way.
We were able to resolve the situation by arranging a replacement, which has now been delivered. As an additional gesture to address the inconvenience caused, we also provided a substantial partial refund.
We appreciate the opportunity to make things right and have taken the issues raised in this case seriously as we continue improving our fulfillment and customer support processes.
While we regret that your initial experience was so frustrating, we’re glad that the order itself has now been resolved.
Best regards,
Milerd Team
ET
E T.
they are liars
they are liars, scammers. do not order.
update - they keep offering discounts on orders they have not delivered and do not deliver. the products dont reflect what they advertise and look different - as one arrived recently and its completely different visually
Reply from MilerdJun 18, 2026
Hi,
We would like to update our response with the current status of this case.
We’re sorry that the product did not meet your expectations. After you contacted us requesting a refund, our customer support team reached out to you by email, and a member of our management team also contacted you directly via WhatsApp in an effort to resolve the situation personally.
For clarity, the order was delivered and the product remains with you. We are still ready to complete the return and refund process, but the product has not yet been returned to us, and we have not received a response to our latest messages.
We remain available to assist with the return and resolve the matter as soon as we hear from you.
We genuinely regret that your experience with Milerd has been disappointing and hope we can still bring this case to a proper resolution.
Best regards,
Milerd Team
VA
VanessaL
Idiotic scammers
I first heard about this company back in 2024. They offered me something called an Ecotracker that I paid for via Amazon December 2024. They promised they would send it out in early spring of 2025. Spring turned into summer..then fall... I also paid for something via Kickstarter. It is now MARCH 3, 2026. NO PRODUCTS WERE SENT OUT and now I can't get my money back. DO NOT SUPPORT THESE PEOPLE WHEN IT COMES TO ANYTHING. They have terrible time sense, excuses and customer service not helpful!
REWARD WAS PAID VIA AMAZON. I'M NOT PAYING SHIPPING FOR AN ITEM I WILL NEVER GET!
Reply from MilerdJun 19, 2026
Hi Vanessa,
We've reviewed your Kickstarter pledge record, and it shows "No reward selected" for this specific pledge, with only a small bonus support amount that does not include a product shipment. We're happy to walk through the pledge details together if that would help clarify things - please reach out to us directly at [email protected].
Thank you for your patience.
Milerd team
SO
Soulbrother
Keine Lieferung und Rückerstattung
Vorsicht! Nach meiner Bestellung mit Lieferzeit 3-4 Tage erstmal 4 Wochen keine Reaktion, nach Nachfrage die Mitteilung, dass das Produkt nicht auf Lager ist, aber im Zulauf. Nach der Aufforderung von Rückerstattung mehrmal der Vorschlag zu warten mit 20% Rabatt. Nach weiteren 4 Wochen und erneuter Aufforderung zur Rückerstattung (also insgesamt 2 Monate nach Bestellung) keine Reaktion mehr. Geld musste über Chargeback von Mastercard zurückgeholt werden.
Reply from MilerdSep 14, 2026
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern.
Wir möchten unsere Antwort aktualisieren, da der Fall inzwischen weiter bearbeitet wurde. Es tut uns sehr leid, dass sich Ihre Bestellung über Wochen verzögert hat und Sie nicht die Kommunikation und Unterstützung erhalten haben, die Sie erwarten durften.
Der Betrag wurde inzwischen über Ihren Zahlungsanbieter zurückgebucht. Darüber hinaus hat unser Management versucht, Sie persönlich per E-Mail und WhatsApp zu erreichen, um sich für die entstandene Situation zu entschuldigen und den Fall direkt mit Ihnen zu klären.
Wir respektieren selbstverständlich, wenn Sie das Gespräch nicht weiterführen möchten. Uns war jedoch wichtig, persönlich Verantwortung für die Situation zu übernehmen und eine direkte Klärung anzubieten.
Ihr Feedback haben wir intern aufgenommen und insbesondere unsere Abläufe bei Lieferverzögerungen und der Kundenkommunikation überarbeitet.
Wir bedauern sehr, dass Ihre Erfahrung mit Milerd so verlaufen ist, und entschuldigen uns nochmals für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
Milerd Team
MI
mikael
I ordered Ecotracker - No delivery, no updates!
I ordered my Ecotracker package with an estimated delivery date of June 2025. After multiple delays and several newly promised shipping dates, the updates eventually stopped altogether. When I checked the company’s address via Google Maps, it appeared to point to what looks like bushes behind a Dollar Tree shop rather than a real manufacturing or office facility, which seriously undermines credibility. I personally no longer have any trust in this company, even though the products on the website look interesting and are aligned with what I am interested in.
Reply from MilerdJun 19, 2026
Hi Mikael, thank you for your honest feedback - we take it seriously.
Our U.S. registered address is a legal entity address, as is common for international companies operating in the U.S. market. Our operations and fulfillment run from separate facilities - everything is properly documented and above board.
We're sorry for the delays on your Ecotracker order and the lack of updates - this fell short of our standards. We'd genuinely like to resolve this for you.
Please email us at [email protected] with your order number and we'll make it a priority.
