Great
Based on 262 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MiniLabsters we want to show kids how much fun learning can be, with interactive and educational toys!🔬🌏
MiniLabsters (minilabsters.com) has 262 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 199 reviews with 5 stars · Clear filters
Emily M.
Our package got lost in the mail. I reached out to their support team and they were WONDERFUL. They were so kind and immediately dispatched a replacement package so my girls wouldn’t miss such a cool Christmas present. What a wonderful group of employees they have! Definitely shopping with them again!
Joakim V.
Edit: The company has sent me a microscope free of charge for my inconveniences mentioned below. Ordered a microscope for my daughter, the order confirmation is apparently something completely different and i only noticed upon receiving the product and complaining. The product which i have received an order confirmation on, is something i have never seen or ordered. Fortunately it was about only 200 DKK - suspicious company. Since I left a bad review, now 2 days later, the website has tried to remove my review from trustpilot, since it is a bad one.
Reply from MiniLabstersDec 19, 2023
Hey Joakim, Thank you for your feedback. I wanted to start off with that there might have been a miss understanding. We don't try and remove negative reviews, but we did request more information. Usually 3 days are given to send in information such as email and order number. This is in order for us to be able to investigate the situation better. If no response is given it's possible Trustpilot removes the review, as it could not be confirmed. However, that's Trustpilots policies to try and keep only authentic reviews on the platform, not ours. Trustpilots review verification process aside. I've checked the order and I can confirm the order was for "The Minisystem" and not "The Miniscope". Which is a different product. We're not able to add any product to a cart which, was not added manually by the customer, nor do and we have any way of charging for a product which was not agreed to by the customer at checkout. It seems you did receive the correct product for your order, which in this case was "The Minisystem". However, I do see that they two products can be mixed, and you seem to have ordered the incorrect product by mistake. We'd happily resend you a Miniscope, free of charge, to try and sort out this situation. I've sent you an email, we'll keep in touch! Best Regards, Marcus | MiniLabsters
Roberto Carlos T.
Amazing customer service and thoughtful products. Francis is awesome, prompt and courteous.
Nick R.
Product came in what looks to be fine condition. While it's yet to be opened, due to being a christmas present and that's almost a month out, everything looks good. Thanks.
Meredith
Ordering was very easy and the products arrived in good condition in a really short time. Good communication with regard to the status of the order too.
Jordan C.
Excellent customer service, and a fantastic product!! We love our MiniLabster!
Lyubomir T.
Exceptional professionals, quick response to resolve my query and excellent communication. Definitely recommended!
Georgia H.
Fantastic customer service! I didn’t receive an email of purchase (my fault I put the wrong email address) and when I queried this and very quickly received a reply and the problem was rectified quickly and very helpful advice. I haven’t received the product yet but very impressed so far 👍
