MiraviqueReviews of miravique.com

Reply from MiraviqueMar 14, 2025

Hi Savanah, We’re truly disheartened to see this review, especially since we processed your refund on February 26th, a day before you posted this. Additionally, our team has responded to all your emails, ensuring we addressed your concerns as promptly as possible. We understand how frustrating delays can be, and we sincerely apologize if there was any miscommunication along the way. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best, Miravique Team

Reply from MiraviqueFeb 17, 2025

Hi Chris, We sincerely apologize for any frustration you experienced with your order. Customer satisfaction is of the utmost importance to us, and we deeply regret any inconvenience caused. Unfortunately, there was an issue with the Shopify refund system, which led to the initial refund not being processed. Please know that we were unaware of this issue until recently, but we have now resolved it and processed your refund via Paypal. We understand how frustrating this must have been and are truly sorry for the delay and confusion. Thank you for bringing this to our attention, and again, we deeply apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out. Best regards, Miravique Customer Team

Reply from MiraviqueFeb 15, 2025

We're truly sorry that your experience with us has left you feeling frustrated. We strive to provide quality products and responsive customer service, so it's disappointing to hear that we didn’t meet your expectations. Unfortunately, we can’t identify your order with the name “Frustrated Buyer,” but we’d love the chance to make things right. Please reach out to us via email so we can personally assist you. We assure you that our customer support team consists of real people who respond within 24 hours, Monday through Saturday. Regarding the tracking link, we don’t remove links from third-party tracking services, so it may have been a browser or cookie issue. If you’re still having trouble, let us know, and we’ll be happy to guide you through the process. We truly appreciate your patience and the opportunity to improve your experience. Looking forward to assisting you! Best, Miravique Team

Reply from MiraviqueJan 30, 2025

Hi Betty, We’re truly sorry for any frustration this situation has caused. To clarify, your order was shipped to the exact address you entered at checkout. We do not have any way of knowing if a zip code is incorrect when it’s provided by the customer. The package was shipped and marked as out for delivery on December 30th, and you received emails updating you on every step of the process. Additionally, there were two failed delivery attempts, and we also sent notifications regarding these. When you later reached out, we investigated and found that the zip code provided was incorrect, which caused the delivery issue. Even though this was not an error on our end, we still went above and beyond by offering to send you a free replacement at our cost—something we wouldn’t typically be able to do. However, as is standard with shipping carriers, we first needed to locate the wrongly delivered parcel or wait for the courier to return it to us before proceeding. At the time, you agreed to this solution. From your review, it now sounds like you no longer want the replacement. Since our goal is always to make things right for our customers, we will go ahead and issue you a refund instead. You will receive a confirmation once it’s processed. Again, we’re very sorry for any inconvenience. We always appreciate feedback and strive to provide the best experience possible. Best, Miravique Customer Service Team

Reply from MiraviqueJan 23, 2025

Hi Richard, We're truly sorry to hear about your experience and completely understand your frustration. Your feedback is invaluable to us, and we take it seriously as it helps us improve our services and communication. We sincerely apologize for the delay in both the shipment and the lack of updates. This is not the standard we aim to provide, and we’re reviewing the situation internally to prevent it from happening again. We also appreciate your comments regarding the packaging, and we’ll be sure to address this with our warehouse team. If you encounter any issues with the light fixture or would like to discuss your experience further, please feel free to reach out. We’re here to help and ensure your concerns are resolved. We would also appreciate it if you could continue the conversation with us via email so that we can provide the best possible resolution and make things right. Best Regards, The Miravique Team

Reply from MiraviqueJan 8, 2025

Hi Allegra, We’re sorry to hear about your frustration regarding your order. Upon reviewing your case, we noticed that you first reached out to us less than 24 hours ago, and we’re deeply disappointed that we didn’t have the opportunity to respond to your email before this 1 -star review was posted... Looking into your order, we can confirm there was a delivery attempt, but it was unsuccessful as the recipient was unreachable at the time. We’re more than willing to assist you in resolving this issue—whether it’s ensuring the package is redelivered or arranging a refund if necessary. We’d greatly appreciate if you could continue this conversation with us via email so we can address the matter promptly and provide the best resolution for you. We’re committed to making this right. Thank you for your patience and understanding, Miravique Customer Support Team

Reply from MiraviqueJan 6, 2025

Hi Demetria, I’m really sorry for the frustrating experience you’ve had with your order. You’re absolutely right—your order was shipped, but unfortunately, USPS lost it while it was in Los Angeles. While this was completely out of our hands, we absolutely understand this doesn’t change the result for you, and we know it’s still our responsibility to make things right. We’ve already issued you a full refund on January 4th, and we’re continuing to investigate with USPS to figure out what went wrong. We truly appreciate your patience, and we’re deeply sorry for the inconvenience this has caused. If there’s anything else we can do to help, please don’t hesitate to reach out. Sincerely, Miravique Customer Service Team