Excellent
Based on 384 reviews
MMarine Online Inc4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MMarine is one of the fastest growing online retailers for boat supplies.We specialize in providing an extensive selection of products at competitively reduced prices. MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries. Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.
MMarine Online Inc (mmarineonline.com) has 384 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 12 reviews with 1 star · Clear filters
Kel S.
Phone service is good, but the website is very poor, it crashes alot and proctor codes don't work...
Reply from MMarine Online IncMar 21, 2022
Hello Kel, upon a successfully submitted order our customers are given the opportunity to submit feedback regarding their authentic orders; unfortunately your particular review is unverifiable and is believed to be spam.
Ken G.
I'm baffled why you would ask for a review from me. I ordered water heater and you explained that it will only come at the end of March. That's fine, but you didn't mention that you would be charging me in full, over $1200 almost 2 months in advance! I would never have agreed to such a thing and I'm not happy about it.
Reply from MMarine Online IncMar 11, 2022
Hello Ken, We take full pride in ensuring complete and total customer satisfaction and your feedback is important to us. Upon the submission of your order on 2/7/22 an MMarine representative informed you telephonically of the ETA supplied by the manufacturer, which at the time of purchase was the end of March 2022. As per your request we proceeded with processing your order. The temporary hold of funds that was initially placed upon your form of payment is only active for 6 days; this status unfortunately does not secure an order without successfully collecting payment for the order. Since we received your confirmation telephonically on 2/7/22 at 1:59pm to proceed with the order (after being made aware of the ETA), we then collected payment on 2/13/22. Just two weeks later, on 3/3/22 we sent you confirmation via email outlining the details of your early shipment along with the tracking number and carrier information. I apologize for the confusion and misunderstanding but you were definitely not charged by MMarine Online two months in advance as your review above states. In the current climate of ongoing manufacturer, production and shipping delays, we considered you receiving your item prior to the initially quoted ETA to serve as a bonus to our services as we take pride in providing our customer with a 5-star experience. Additionally, the freight cost for your particular order greatly exceeded our maximum allowance for FREE shipping and as a testament to our customer service, we waived the additional fees without a mention to ensure you received your order without any delays, disruptions or unsuitable fees. As a further demonstration of our transparency, the freight charges associated totaled $329.76 We hope that after carefully reviewing the factual information provided, you will reconsider your initial review of our customer service and transparency with greater accuracies.
Breanne H.
WORST SERVICE BUY ELSEWHERE. This company screwed my girlfriend and I over on a fridge that we bought for our van. I want to inform you that this was the worst customer service I have ever experienced. I will make sure to never purchase from you again and leave as many review as possible to inform others to do so. The fact that you can deliver a broken fridge that I spent $2500 on and then blame me for not having enough pictures is utterly ridiculous. I sent pictures of the damage and have pictures showing the damaged box but those "aren't good enough". You have no understanding of the people who buy your products (living on the road or on the sea) when you can't understand that I don't live at home so am not able to send it back at the immediate date you said. Also only offering 75% refund and having me pay for shipping is already not okay. I tried to work with you guys and be understanding but it seems that screwing your customers over with the cost of broken shipments is your only goal here. I hope at some point you can learn to be more understanding of people's circumstances when they are living on the road and take responsibility for shipments that arrive damaged. But now I get to try and bend this heat sync back because I'm down $2500 on a broken fridge and am already crazy tight on money. But you guys don't seem to care about that at all. Thanks for screwing me over, hope that extra 2 grand is able to help you as much as it would have helped me right now.
Reply from MMarine Online IncAug 23, 2021
Braden, Although we appreciate you writing this review in support of your girlfriend, your opinions expressed are not based upon the facts of the order. We understand that both you and Breanne are frustrated and we are too- we tried countless times over the span of several months to provide Breanne with support to satisfy her inquiry but unfortunately due to her extended delay in response and lack of attentiveness to provide the necessary documents required by the insurance company, her claim of damage was ultimately denied. Perhaps, it was the photos provided by Breanne of you both using power tools and stacking wood onto of the refrigeration unit as if it were a workbench that played a part in the immediate denial by the insurance company. Needless to say, a refrigeration unit is not built for this type of use nor is it capable of holding weight as shown in your images. In addition, as per Breanne’s order of confirmation receipt, her total charges were only $1570.16 not $2500. As expressed to Breanne, we are more than happy to provide her with another copy of her transaction receipt to demonstrate our transparent pricing. Lastly, she was never charged for shipping- this is not apart of our business model and never has been, our entire catalogue of products is offered with free shipping as a courtesy to our customers. We have been more than willing to assist Breanne and continued to provide her with several options in support of her query far beyond our policy limitations. It’s unfortunate that her extended delay and inability to provide the required documentation were the key factors that sabotaged her experience with us.
RICARDO H.
Bought a refrigerator unit. Three days later call to return it without even opening or installing the unit, package was as original and they didn't want to receive it back. Only if they charge a 25% restocking fee. Very convenient for them. I also try to change it for the unit that i really needed and pay for the difference but then they were 1000 dollars over the price of the unit in different competitors.
Reply from MMarine Online IncJul 1, 2021
Hello Ricardo, Thank you for your feedback. I’m sorry to hear that our numerous efforts toward providing you with several alternative options to enhance your experience with us did not meet your expectations. Although our policy outlines a 72 hour limitation to report any discrepancies once an order is received, we continued to provide you with several alternatives beyond our policy when you raised your concern of the unwanted compact unit on day 6 after the delivery was made. You mentioned the box being unopened, we kindly asked that you provide photos of the unopened box but to date, we have yet to receive any photos as requested in support. Included in the alternate options we provided, was an offering to return the unwanted compact unit. As our website outlines, a 25% restocking fee applies to all returns. The MMarine Online team member who closely assisted you in your inquiry process was able to secure and confirm a decreased restocking fee as a courtesy to help accommodate your situation. As a secondary option, we provided you with availability and pricing on a another compact unit. The secondary option we provided is priced competitively and when asked about the lower price you found elsewhere, we were more than happy to explore the possibility of matching the price if we were able to confirm the pricing to be true and accurate. Since proof of the lower priced unit was never provided, unfortunately we weren’t able to provide any further assistance with a possible price adjustment.
