MobileFun.comReviews of mobilefun.com

Reply from MobileFun.comMar 5, 2018

Hi Laura, Thank you for taking the time to write your feedback, we are sorry to hear that you are not satisfied with the service that had been provided to you. We have emailed you regarding this, so we are able to resolve this for you. We will look forward to your response.

Reply from MobileFun.comMar 1, 2018

Hi Jas, Thank you for taking the time to write your review, we are sorry to hear that your item has now been delivered to yourself. I can see that we have responded to your email on the 28/02 and asked you to fill out our disclaimer form so we are able to reship/refund your order. Please, could you fill this out so we are able to resolve this for you?

Reply from MobileFun.comFeb 19, 2018

Hi Mike, We are sorry to hear that you are not happy with our service. I have checked your order and can see our colleague has responded to your email with the tracking number. Your order was dispatched on the 16/02/2018. It is currently with the Candian post and will be with you in 2-4 days.

Reply from MobileFun.comFeb 19, 2018

Hi Andreas, Please accept our sincere apologies that you haven't heard from our Swedish Customer Service for a while, I have informed them to respond to your questions.

Reply from MobileFun.comFeb 8, 2018

Hi Thank you for writing your feedback, please accept our sincere apologies regarding this, I have checked your order and can see the product you had ordered was out of stock. You contacted us, so we have now cancelled and refunded your order. This should be in your account now.

Reply from MobileFun.comJan 18, 2018

Hi Thank you for taking the time to write your feedback, please accept our sincere apologies regarding your order. This was automatically cancelled by the system, the item has now been discontinued and we have refunded you this will take 72 hours to get back into your account. We will send an email to confirm this.

Reply from MobileFun.comJan 12, 2018

Hi Thank you for taking the time to write your feedback, I can see that our Customer Service has contacted yourself, and are sending you a replacement screen protector. We hope this has restored your faith in us.

Reply from MobileFun.comDec 20, 2017

Hi Lara, Thanks for taking the time to provide a feedback regarding your experience with an order placed with us and we are really sorry to see it was not a positive one. We do, understand your frustration with the situation however, we did, though my colleagues Jordan, send you an email on 08.12.2017 that sounded like this: 'Hi Lara, The reason why I am emailing you is regarding your order for the following item:52794-Parrot MINIKIT Neo 2 HD Bluetooth Hands-free Kit,42319 Olixar AquaFonik Bluetooth Shower Speaker - Blue &42321 Olixar AquaFonik Bluetooth Shower Speaker - Pink I am sorry to advise but due to the Dangerous goods shipping act, DHL is no longer able to ship any batteries or power banks to our customers overseas. For this we are very sorry, I can issue you with a full refund on this item or you could swap this item with something else from our site for the same cost. Please remember that we cannot ship batteries /power banks or anything that comes with a battery, please reply to this email if you would like to change your order or have a refund. Once again we are sorry for any inconvenience this has caused. Thanks in advance. Kind regards, Jordan H Customer Service Specialist' ...and we were waiting for your instructions regarding the order. I will assume that you don't want it anymore and I will process a full refund asap. Please allow 3-5 working days for the transaction to be cleared with your bank. Please accept our apologies for any inconveniences this situation might have caused. Should you need any further details please contact us via [email protected] Thanks for understanding.