MobileSentrixReviews of mobilesentrix.com

They sent me a bad part and then forced me to pay for shipping again when I had to reorder the damaged part. I do over 10k in business with this company a month and they would rather force me to pay $8.50 to ship a replacement part than retain my business. Great business practices.

Horrible customer service. If I could give them a zero-start, I would do it. One, they canceled my order, and they didn't even send me an email. I noticed that they canceled my order because I wanted to check on my tracking number; it is super unprofessional for this "business" not to send a customer an email that they canceled your order, and I imagine that that's illegal to cancel an order and not informing your client. My order doesn't even show on my orders. I asked them if they were going to refund me immediately. I'm still waiting for them to respond about refunding me my money.

Very skeptical business practices. Will usually screw you over with lcd buybacks, and even when they send the wrong part to you, they still expect you to buy the correct one and still pay for the overnight shipping again. Said they would credit me but never did. They will tell you its 'Policy" that prevents them from helping more. They were my number 1 vendor, Im now closing my acct with them and paying a little more with a competitor. They treat their customers really bad and forced me to find a new vendor. Lots of their aftermarket parts arrive doa. Buyer be careful is all I can pass on to you. Read what their own employees are posting. Just verifies the issues.

I run a repair shop. It is not uncommon for us to do 4-5 phone/iPad repairs a day. I will warn you now, never buy from these people. This is the only vendor I have worked with that denies 99% of their claims. Their "lifetime warranty" is a joke. Buy at your own risk.

The most despicable company ever dealt with. Their "Lifetime Warranty" that's plastered all over their pathetic website is a total SCAM! If you try to have them honor it — they'll blame their junk product failing on you due to you being at fault of "physical damage" while keep assuring you how they "strive to provide the best service possible". If you were unfortunate enough to fall for their BS Warranty, get your merchant involved and get a chargeback. The only way to teach these slimebags a lesson is to hit them where it hurts most... their wallet. Quick tip: If they get enough chargebacks merchant services will not only raise their interest rates and fees but will eventually disable their merchant service.

PLEASE BEWARE. They are scam please be careful. I've been in the repair business for over a decade and have never seen anything like this. I purchased two Mac screens. They said I have 1 year warranty. I used one of them and never touched the other since I didn't need it. When I requested a refund, they asked me to send the items back, which I did. However, they only gave me a very low credit store instead. I thought they would rectify the situation if I called, but they initially refused. After a couple of calls, they finally admitted their mistake, but then they sent the screen that were not the original screen I gave them. They sent me damaged screen with scratches. They played games with the return policy. This is making me feel like I was being taken advantage of. It was clear that they were more interested in making a quick buck than providing fair pricing for their services

Purchase a Samsung S20 FE screen for $51, and a Samsung S22 Ultra screen for $261. Paid $25 shipping, and paid $50 to clear it from my shipping company. Both of the screens were defective so I requested a refund. They told me to send the items back, they then told me they do not send international shipping labels so I must pay to send the items back to them so they can 'check' if the items are defective. I had the customers waiting so I paid $78 to have them shipped back ,and I bought two new screens. They told me the S20 FE was defective (the cheaper screen), then told me the expensive screen (S22 Ultra) was 'damaged' I sent pictures to prove to them thats how I received the parts, they took two days to come up with a lie to justify not giving me my refund. Try another company and save yourself the time and money by avoiding mobilesentrix.

75% of the parts they send you are defective or incorrect. Save yourself and your team the headache of dealing with Mobilesentrix. They have horrible customer service and the quality has really gone downhill as well. When they send you a faulty part, they want you to repurchase the replacement. They never let you speak with a manager and have now sent me 3 faulty or incorrect parts in a row.