MochipanReviews of mochipan.com

My partner made a purchase somewhere around December 2021. It's been a year and we have only received one email from Rae, where she informed us about problems with the warehouses producing the clothes. My partner and I have contacted her multiple times and have yet to receive an update regarding our order. The order was around 70 € so it's not a tiny purchase either. We are not sure if our or Rae's emails are getting lost somewhere but for now, I cannot recommend buying from Mochipan. It's sad because I thought that the clothes looked cute and I would get to support a small business. I will edit my review accordingly if I get any updates. Update 1: We were contacted by Rae who kindly offered to resend the package with some extra goods. Still, we haven't received an update email in a few days so we're not sure when the new package will arrive. Update 2: The new package was sent and we are waiting for it to come. I am very pleased with how Rae communicated with us through email. Update 3: We still haven't gotten the package after waiting for over one month since update 2... Update 4 (21.4.2023): I reached out to Rae through email and asked for a refund. She hasn't answered yet. It's sad that this didn't work out as well as I thought it would, but oh well. Update 5 (4.5.2023): Still haven't received any answers yet. :(

Ordered an in-stock item on Sep. 13. The web site indicated it will be shipped in 2-3 wks. It is Nov now and the item is still not here. Also, I noticed they changed their website and I can not even log into my account. My account simply disappeared and can not even find the order. Sent e-mails and messages numerous times with order confirmation number inquiring order status but so far no responses. I’ve shopped other Chinese on-line clothing stores and never had problems like with Mochipan. I’ll never shop from this merchant again. Update 1 3 more months and still nothing has been resolved. The owner responded only after I wrote an review in Trustpilot but it’s just a talk. No more contact after initial response, no resolution, no refund, zip, nada. Save your money and DO NOT order from this website. Update 2 After finally getting direct response from Mochipan and their promise to ship the item, they flag this review to be fabricated. I have their original receipt and the latest e-mail promising immediate shipping. I guess they never really meant to ship the item I paid for. Just waiting for me to get tired and give up. And I WILL update my review if I ever receive the item. Is there an option to give them zero star? Final Update Thanks to Trustpilot, I finally established communication line with this company. My coat was finally shipped and I even got the tracking number. However, when the package was finally delivered, I was surprised to see how small the package was, about size of 4”x6” photo. Inside, there was a one, single hair tie!! I contacted the company again and they offered the refund and I took it. The winter is almost over anyway. They also gave me $35 gift card but I don’t think I will use it. I will give them a half more star for giving me the full refund after 5 months.

I made an order on the 28th November 2021 for the pre-order peach robe. Yes, that's almost a year ago and I still have not received my product - I'm aware that the page states that pre-order products don't have a set production date, but don't you think one year is beyond ridiculous? I've tried my best to be patient with this as I know it's a small business, but on top of the unreasonable wait, there's also ZERO communication. I've emailed to try and get an update but have received no response. Just give me my money back honestly. 2nd March 2023 Update: After 5 months of back and forth, I finally received my refund. I get that small businesses can run into many issues that cause delays, but despite the long wait, the bone I have to pick isn't even because of that, it's actually the slow communication and inability to prioritise my refund. On multiple occasions, I've had to send another email after weeks of silence just to chase on the status of my refund. The effort that was required on my part was simply exhausting, and not the kind of customer service experience anybody should be paying to deal with. Additionally, months after Mochipan first got in contact with me through email, they tried to have my original review taken down, and reported it to Trustpilot as "not based on a genuine experience". I'm sure that after months of emailing me, they would be well aware that my experience with them is very real. So I'm guessing they are trying to do damage control, and having as many negative reviews taken down as possible, with absolutely zero regard to their customers' voices. The truth is that I don't have many kind words to say about this company, because I've simply not had any experiences here that are deserving of kind words. But at the very bare minimum, they are, at least, from what I can tell from my experience, not a scam - just incredibly poorly managed and completely out of their depth. Edit 2: In response to the owner's response edit to my review, I literally have an email from Trustpilot asking me to provide evidence of my experience with Mochipan, or else they would take my review down. I'm going to forward this onto Mochipan as proof. I also never received an email from Mochipan about me claiming they asked Trustpilot to take down the review, as I never emailed Mochipan about it in the first place - I just wanted my refund, and didn't want other comms with Mochipan. I never got ANY communication from Shopify regarding any refunds or anything else to do with Mochipan. Mochipan knew this when they processed the refund manually on their end. I've also just checked my bank account again, and I definitely don't have a double refund. So either Mochipan is mistaking me for another customer, or they are straight up LYING to discredit my experience with them. I'm not a petty customer who's out to slander businesses and ruin their livelihoods. In fact, I've showcased my patience with Mochipan as I did not chase for the status of my order at all, and only did so after ONE YEAR of waiting. When I wrote this original review, all I was after was to get my money back. However, apart from that, I've also gained the knowledge that this is a business that is not accountable, and will only discredit you as a customer. Make your own judgement when deciding to buy from Mochipan, but as you can see from the other reviews on here... I am far from the only one who has had a poor experience with them. Edit 3: I have forwarded on my proofs to Mochipan that 1) I did not receive communication from Shopify regarding Mochipan 2) Trustpilot contacted me that Mochipan reported my review as not based on a genuine experience 3) Mochipan did not contact me about Trustpilot claiming Mochipan reported my review. I have also offered to show my bank statement to them to prove I did not receive a double refund. :) I can take a lot of mistakes from a small business, however what I won't stand for is an insinuation that I am lying or that there are inaccurate details in my story that are placed there for my own advantage. Just take accountability. It's that simple. Edit 4: I received through screenshots that show that Shopify and Trustpilot have had incompetencies that complicated the situation for Mochipan. That being said, it is disappointing for me to once again see a whole bunch of excuses coming from Mochipan. Yes, I was an unhappy customer who simply could not be satisfied.. at the end. There were months worth of opportunities beforehand to reach a happier solution, but none of those opportunities were taken. I rest my case as I have received my refund, so I have nothing outstanding with Mochipan - but needless to say, I definitely won't be back.

i ordered a matching set of pj's for my partner and i on july 3rd. two weeks went by and i didn't hear anything about it being shipped so i emailed them. they told me that my package was "lost" and they would send a replacement asap. a few days later i got an email with a tracking number that doesn't work. i've tried emailing them several times about it because i still have not received my order but now i am being ignored/ghosted and i have no idea where my order is or if it will even arrive. very, very bad customer service and possibly a scam as i have just read other reviews about people not getting their orders either. edit: i am updating this review to add that the owner of the business has been emailing me every day since i left a review. i did eventually get my items but they are poor quality (loose seams, do not fit accurately, etc). the owner has tried to get my review taken down several times. first she reported that my review was fake so i had to get it verified by trustpilot. after it was verified she reported it again trying to say that i reviewed the wrong business then she reported it again saying i was defaming her. she will not stop emailing me asking me to either take my review down or change it to a positive one. i will never shop with them again.

I've given Mochipan a lot of chances. I've ordered three times (may I add over $100 each time) from them, because their products are cute and I cannot complain about that. Providing you actually receive your order. I see they take the time to respond to reviews here, which is good to know they're alive since they've been ghosting me for weeks. First time I ordered, the package took forever to arrive. I said well, it happens. I moved on and decided to order more products. They straight up forgot to send my package and it took over a month and a half, which of course meant that some of the products I ordered were out of stock and I had to pick something else. Rae was nice enough, she ended up sending me a gift card for the trouble and I reluctantly decided to give it a third chance. That wasn't my best decision. I've ordered on December 27th. I'm guessing they forgot to ship my package once again, but claimed to have done it, that it had just gotten lost. Of course, the main item I had ordered was, once again, out of stock, so I decided to request a partial refund along with another item to replace it, and get express shipping for the rest. I have honestly been more than patient and understanding throughout all three issues, but there was NO communication whatsoever if I weren't checking on them. They don't even notify you whether or not they ship your orders. Fast forward to a couple weeks ago, when I received a package with only 2 items out of my entire order, and no refund in sight. I've been sending multiple emails asking for updates (since they allegedly had an issue receiving emails through Gmail, I thought I'd make sure they'd get it), tried to kindly reach out on Instagram, and I'm clearly being completely ghosted now. I didn't want to post a review hoping they'd actually sort this out, but I am starting to genuinely believe this shop is a scam. Not to mention that I tried to get something back through a Paypal dispute, which resulted in nothing since the owner blatantly lied saying my order had arrived, which drove me quite nuts. A lot of back and forth happened in between, which is basically her giving excuse upon excuse for her lack of professionalism, honesty and transparency. Update : it's been nearly a year and a half since my pre-order of the blueberry robe, and still no news whatsoever. Everytime I edit my comment here, she sends me a despicable email saying how disappointed she is in me and she's been through a rough time and blah blah blah, but a preorder this long is absolutely bonkers. And no, Rae, before you make yet another excuse with yet another lie blaming your own customers (which I see you're doing a lot here too, at least it's not just with me), I haven't gotten ANY emails sending updates on my robe. I'll probably never receive it and therefore, I officially declare this shop as a scam.

Ordered feb 3rd 2021 for my daughters 18th birthday on the 28....I know shipping takes ages however I spent £250 on clothes and have only ever had 1 delivery of a Tshirt. Now I cant fault their response, but come on mochipan if Karen in conservatory hand knitting gloves for summer can get a delivery surely you can. Waiting in anticipation, Vicki

The items that I received was nowhere near what the picture looked like, the material felt like costume wear and it wasn’t worth the amount of money I paid for it. I am still missing one item that I paid for and received zero support.