Modani FurnitureReviews of modani.com

Do not buy from Modani. They delivered my furniture after the allocated time for the delivery. I was unavailable to check the delivery when they arrived and my husband who is blind unknowingly accepted it. The delivery folks took the boxes. The 8 chairs I ordered do not fit properly under my table. Modani is now demanding that I pay a 30% restocking fee (which they did not tell me when I purchased the items) because I don't have the boxes. It really bothers me when a company takes advantage of someone who is disabled.

An AWFUL experience with MODANI furniture in Fort Lauderdale. I bought a sofa at Modani in Fort Lauderdale and I am having difficulty to make a return. The show room has denied any responsibility and told us to deal directly with the customer service witch appear to be an entirely a different entity. They told me that it was my responsibility to return the Sofa disassembled, in the original boxes (which the delivery people took back) and pay a carrier to return it to their warehouse in MiamI + 30% restocking fees. I was only aware for the 30% restocking fees ( I never received a return policy). I am still waiting for a response from the manager of the show room or the customer service. I wouldn’t recommend anyone buy from them.

Don't be tricked!!!! Modani Furniture took our $ and didn't deliver. Has held our money since August 2023 and won't return it. They kept the merchandise is trying to charge a $860 restocking fee. They have beautiful furniture and we were planning to purchase more. We have a custom sofa we purchased at the same time as a table. They kept the money for the table delivery took so long on the (not custom) table that we cancelled and they won't respond. Do be tricked by them. I never leave bad reviews because I own a business and know how hard it is to offset negative reviews. Stay away from this company. If anyone has any questions, I can show validation and proof of over a year and over 20 attempts to resolve this.

My experience with this company has been the worst i have ever had. The furniture is overpriced and the pieces that they are built with is garbage. I spent 2 thousand dollars on a credenza two years ago and I'm still waiting for someone to call me to solve my problem. I have called the corporate telephone, sent rmails, visited the store and they wipe their ass with customer complaints. The answer i recieved today after ( 2 ) years is that the piece has been discontinued. All I'm asking for is the name of the manufacturer so i can order the part i need, I'm not asking for them to pay. They can't even do that. DO NOT SPEND A PENNY WITH THEM. Their customer service SUCKS. You can get better satisfaction from Ikea and better customer service from Walmart.

Absolutely atrocious experience. They sold us an outdoor set but sent us something made of much cheaper material. Despite them acknowledging their error, they refused to waive the 35% restocking fee (we reached out within hours of taking possession of the furniture to confirm their error and they acknowledged it immediately yet still mandated the 35% charge to us). Worst customer service I’ve ever encountered

Ordered White couches, the cushions are flat. The floor model they have on display for last 2 years (according to them) has more fluff. Brought this up when delivered they said its normal. Gary customer service rep is unhelpful and has the audacity to say its flat cause I used it. It flattened in 2 days by just me (I live alone)?

I had a terrible experience at the Modani Furniture store in Paramus. After waiting outside for over 30 minutes, the store manager finally opened the door but greeted us with rudeness and disdain, even mocking our accent. When we expressed our frustration, she refused to apologize and instead threatened to call the police, which escalated the situation unnecessarily. Despite calling the police ourselves, they could not address the manager's unprofessional behavior as it was outside their scope. To make matters worse, when I filed a complaint, the response from Modani's headquarters was vague and unsatisfactory, offering no specific resolution or apology. It’s worth noting that this business has a 1-star rating on the BBB, with many other customers reporting similar issues. Based on my experience and the reviews of others, I would not recommend doing business with Modani Furniture.

We had a horrible experience with Modani. Within a few weeks of delivery of a chair and sofa, we found a piece of the chair beginning to jut out of the arm of the chair and this continues to literally come undone and will no doubt break through the fabric. The sofas seams are unraveling under the arms. The biggest surprise was Modanis customer service representative basically telling us too bad. Staff at the showroom tell us they are unable to do anything. Essentially, this company takes no responsibility for their flawed merchandise.