Reply from MondlyAug 25, 2025
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met, and we appreciate the opportunity to clarify a few points regarding how Mondly subscriptions work.
We offer a free trial to allow users to explore the app before making a commitment. The duration of this trial may vary, and details, including whether a subscription will renew automatically, are shown during the purchase process. Additionally, when signing up through the app stores, auto-renewal is standard and managed by Google Play or the App Store, not directly by Mondly. That said, we understand how frustrating it can be when something feels unclear or unexpected.
Regarding the one-month subscription: even though it was described as a monthly plan, it is a recurring monthly subscription, as stated in the plan’s terms before purchase. We do our best to ensure this is communicated at the time of sign-up and in the purchase confirmation email sent by the platform.
We can confirm that our customer service team reviewed your case, and while your subscription followed the stated terms, we're sorry that this wasn't your expectation. Your feedback has been shared with our product and marketing teams to further improve clarity for future users. We also understand that emails can be missed or sent to spam — that’s why we try to provide multiple reminders where possible.
Our intention is never to mislead, and we regret that your experience led you to feel that way. We take these concerns seriously and always welcome the chance to assist further if needed.
Sincerely,
Mondly Customer Care Team
