MonopriceReviews of monoprice.com

I wouldn’t buy anything from this company. They claim and depict “dependable lifetime warranty” which is a joke. All they offer is a lesser replacement and you need to ship your item back before they ship the replacement. BS Good luck

Something arrived defective. I started an RMA immediately and they said it'd be replaced in a month (already egregious time frame). After a month, they said 4 months. I asked for a refund at this point. They so no, only store credit because we were now past their 30-day policy. If they'd told me from the start that it'd take 4 months for a replacement, I wouldn't gotten a refund from the beginning. So now I've got store credit for a company I don't want to give money to. The only positive about the company now is competitive pricing, which is already nullified by shipping costs.

Cali DLX Plus Solid Ash Electric Guitar with Gig Bag: I researched this guitar and watched several reviews about it. It was acclaimed and pictured on Monoprice's website to be a inexpensive guitar with "premium Wilkinson parts"; however when I received it, I felt victimized by the "bait and switch" as did one other individual I observed in a Youtube video making the same exact assessments as I did. Specifically, the bridge was no longer the quality Wilkinson bridge as pictured, but just a cheap Japanese bridge. The pickups were also not the same. I'd been informed the pickups were Wilkinson Alnico pickups, but the guitar I received came equipped with low-end Wilkinson Ceramic pickups; the same pure garbage pickups as I'd had on another guitar. Additionally, the cosmetics were terrible; the middle piece of wood had a large knot in it; who wants a guitar body with a knothole in the wood? Additionally, the other 2 pieces of wood were paired up with the grain going in 2 distinctively different directions. Seems like a combination of boredom on the job and horrible quality control. When I called Monoprice and explained all of this to an agent. He asked for pictures, which I sent him. I told him if I could get a Strat that had all of the originally-advertised premium appointments, I would return the guitar for a replacement vs. a refund. He said he'd look into it. One week later, I received an email indicating that the guitar that I had requested for replacement was no longer available. Translation: Monoprice compromised the premium quality of the guitar and despite that it's still being advertised in the same manner, it is actually not the same quality guitar at all. Monoprice has no integrity and I will never buy a thing from a company that incorporates those types of advertising tactics; Bloat profits by cutting its overhead and using junk parts. Ultimately, I requested a refund and sent the guitar back. Still waiting to wrap up the process. A terribly disappointing buying experience. Stay away from Monoprice products.

I paid $230 and they sent me a broken monitor, which we didn’t realize till Christmas morning when my son couldn’t play his video game on his new monitor. I returned the monitor got $230 credit and was told to reorder however now the price is $330 for the same monitor.

monolith m1060 purchase via paypal with shipping to europe. successful purchase. after two days I am refunded without any notice and with less money given the unfavorable dollar / euro exchange. the justification was that some data was incorrect for the paypal payment. now, I've been buying with paypal for maybe 10 years and I've never had any problems and you think you're kidding me? the €20 change you pocketed will cost you this nice review from me. if there really had been problems, you would have warned me in advance of the problem, but the email arrived after the fact where they told me they cannot provide me with any further information regarding the discrepancy. they cannot because there is no discrepancy! And asked me also to change the payment method. I can fall for it once, not twice. stay away from Monoprice.com

I ordered a TV stand on Nov. 18th. I was told free shipping would arrive on Nov. 25th. I decided to get 3 day delivery for an additional $30. Product was supposed to arrive on Nov. 23rd. TV stand didn't arrive until the 25th. It wasn't that big of deal but I tried to get the extra shipping cost refunded. I called on the 25th and asked for a refund. They offered $12 for the $30 cost. I had paid $30 extra for 3 day shipping and expected 30 back (shipping was free for standard ground). Then they offered $19 back. They then offered $25 and said that was the highest they could go without management approval. I said no. The item had only cost $39.95 and I hadn't even complained. I just wanted my money back for a service I hadn't recieved. Customer service said I would receive an email detailing my refund. After not receiving the email, I called back evening of the 28th. I spoke with a supervisor and explained the situation. She apologized and said they would issue a full refund but that it would take several days. Fine I said. On Dec. 4th, I saw my bank had received a credit. Didn't think too much about it. Looked closer today. They refunded $16.24 of the $30.08 they had charged for 3 day service. An amount lower than than 2 of the offers I had heard in the Nov.25th call. The person on the Nov. 28 call said I would receive a full shipping cost refund. A partial refund wasn't discussed other than me complaining they had tried in the first place. And why would it be? They offered the service. I paid for it. Just wanted to add I'm very satisfied with product and late arrival no big deal...other than being charged and being lied to. They don't record calls to see if they screwed up. They only use the recording if it helps them.

Ordered a black friday special. Was a soundbar with subwoofer. Instead they ship me bookshelf speaker stands. I contact customer service immediately, only to get a response to email them photos of the incorrect item. I Did that within 5 minutes, They took one week to respond, only to say that they were going to start a return. 4 days after that, another email comes in saying the return was approved and they would send me a prepaid return label. Email also said that only when they received the return, they would send out the correct item. Could take weeks. At this point, going to arrive in 2023. Been a week still waiting for the prepaid label.

I left a very matter of fact review on their website over my concerns of decreased quality of speaker cable compared to prior purchases. My review magically disappeared within a couple of hours. Have been a big customer for over 10 years spending MANY thousands of dollars. Not sure I can continue being a customer of a company that does this.