MontessorigenerationReviews of montessorigeneration.com

I have the horrible experience with this company ! I ordered two toys for my granddaughters for their first day in school and one of toys came 2 weeks after the second toy never came month after my order. When I talk on the phone with my grandmothers they ask me every time when the surprise will come? I’m checking every day my Shop account and there is no information for that part of the order in the same time every day I’m receiving emails from this company to write a review or get more toys. Here is my review horrible customer service!

I ordered a rocket for my grandson’s first birthday. The product quality is poor, I received the rocket in damaged condition and the return process was ridiculous. I have sent several emails and received one response but no return instructions. The customer service is nonexistent. There are MANY other companies that have better products and better customer service. I would NOT recommend them at all.

I was billed for an item that I never knowingly ordered. I don’t know how it came to be. But they said I could return it for a refund since it was already shipped. Now I am mailing it back at my own shipping expense. There is no clear address where to mail it to it takes Nancy Drew to figure out how to do this. A lot of wasted time to return my $48 toy that I never would have ordered.

Baby wooden play gym with mat. Purchased directly from Montessori Generation. Was sold as a high quality product, eco wood, cotton and suitable from birth onwards. 5 minutes to assemble. What arrived was a very flimsy, low quality, mass produced item from China. Pre drilled holes were all different sizes and several screws would not fit, meaning the product was unable to be fully assembled. Splintering and crack in wood, very unsafe for a baby or child. Also sold as being able to be used easily for travel.. I would not want to take this anywhere as I know it is not sturdy or stable enough for this. There is also no cotton, the provided mat is 100% polyester. Do not be decieved by the misleading montessori claims. Its cheap and not as described. Yet another company using the Montessori name without any basis for it. Emailed the company, no response thus far.

The product quality is poor, the boxes were all dented because they were not packaged for shipping properly, and the return process was ridiculous. There are MANY other companies that have better products and better customer service. I would NOT recommend them at all.

I ordered a Montessori toy especially for a Christmas giving project at our church. I ordered in late November & supposedly had plenty of time to receive by December 12, the gifting party. I did not receive it until 2 weeks after the party. I have no children or grandchildren & wanted to return the product. Their no questions asked policy (see website) turned into a series of 4+ emails which I thought was unnecessary as I stated the issues on my initial email requesting the return documents according to their policy. I finally received the documents $ returned immediately. I did not receive my initial purchase price, only a % of it. The item was unopened & I met every requirement for appp fill refund. Nowhere in their return policy do I find mention of a ‘restocking fee’. I think Montessori Generation has deceptive & bad business customer practices & service. If I could give them a zero instead of 1star I would

Order #340287 I wrote a review last week regarding the lack of delivery of my granddaughter’s birthday present which is approaching one month since I ordered. I was told to contact customer service which I did. They only say “we can confirm it’s with the delivery service.” Nothing about when it will be delivered, where it is or are they pushing for delivery. No compensation offered. I will likely report to attorney general and involve my credit card company if the package isn’t delivered this week. My first grandchild and I will most likely not order here again.

If I could I would give this company, Montessori Generation a ZERO. This company should not be in business. Their customer service sucks. I bought several items to give as gift for the holidays. Not only did they let me know the eta of the merchandise. They did not send me a copy via email of my order which we refer to as a receipt or an acknowledgment of the order. The order came more than a week after Christmas. Not only did it take forever for them to arrive. It was delivered by an unmarked vehicle. Which obviously is not a standard shipping company. Above all the way the merchandise were packaged LOUDLY SPELLS INEXPERIENCED. Why inexperienced? All the merchandise has individual boxes of its own. All these boxes were crammed into a very, very tight bubble wrap, and crammed into a small plastic shipping envelope. Not only that, it was roughly thrown over my gate. When I opened the package, there were only three items instead of five. Though I ordered four items, the fifth item was supposed to be a free Montessori something which I didn’t care not getting it. Upon unleashing, what was tightly wrapped. The boxes of each merchandise were so suppressed and unattractive that they look like they were bought in a secondhand store. I contacted the company via email and did not hear a word from them. Every email I sent was unprofessionally responded after three or four days. Which tells me the way they value their customer. Now because of the way the product looked, so un classy in the box that was so mishandled, I preferred not giving it as a gift because it does not pass my standard of the way it looks, and also the materials of those books. I said standard materials. I have told them I have been buying Montessori products for decades, and I know how Montessori PRODUCTS are very quality in terms of materials and how it was made. Every email these responded they ask for photos. I sent them photos. They asked for more photos. I sent them more photos even the last merchandise that came a week after the other three merchandise was the same condition. All they say is that they will take care of it and send all those to the shipping company, but it has been almost a whole month that I ask for return label because of their negligence in shipping that I would not want to buy the product. Everyone would expect to receive brand new items when purchasing brand new merchandise not any beat up boxes or sub quality merchandise. This company refused to send a return label or offer the postage for the return when it is indeed the responsibility andnegligence to use a reliable shipping company on their part.