Average
Based on 241 reviews
Mooielight3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Browse living & dining room pendants - Free Shipping on our best-selling designs. Whatever your taste, we have a pendant light style to perfectly complement your home's unique aesthetic.As a direct lighting manufacturer, Mooielight offers an extensive collection of high-quality, gorgeous fixtures – from modern pendants and ceiling lights to elegant table lamps and wall sconces – often at significant savings compared to traditional retail prices. We achieve this by shipping directly from our workshops, bringing you stylish lighting solutions for every room without the high markups. Explore our diverse range and enjoy the confidence of our satisfaction guarantee, knowing you'll find beautiful lighting backed by dedicated customer support and free worldwide shipping on qualifying orders.
Mooielight (mooielight.com) has 241 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 85 reviews with 1 star · Clear filters
Carole C.
The chandelier looks nothing like the image in the website. The strings were thick and chunky instead of thin and elegant. When we tried to return it, they said, no returns.
Reply from MooielightSep 7, 2021
Sorry, we have communicated to solve the problem We have also sent you new lights Confirm your feedback is correct?
Unsatisfied C.
This is the first time I have written a one star review. The instructions were in Chinese so I couldn’t understand them. When I emailed your customer service line, I was told to ignore those instructions and that the light was easy to assemble. I have never had customer service like this before. Two light tubes were missing caps, a bolt was missing to attach two rods together and the bolts to keep the discs in place were silver where your pictures online showed them to be black, the same color as the light. I was determined to fix this all myself because I did not want to bother returning it since I waited months for it to arrive. I’m sorry but I will not recommend your site or purchase again.
Reply from MooielightAug 13, 2021
We provide you with installation pictures Did you see it? What other installation problems did you encounter? Any problem can be resolved through negotiation.
Gabriela I.
Worst service. I don’t get answers and I bought almost 3 months ago… I don’t know where my order is. Order #50047
Reply from MooielightAug 9, 2021
Order number: 4203312692612927005363000002305634 Package status: in transit Country: United States -> Unknown destination: From: 2021-08-11 00:22 ORLANDO, FL 32819, Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility at 12:22 am on August 11, 2021 in ORLANDO, FL 32819. This does not indicate receipt by the USPS or the actual mailing date. 2021-08-10 14:28 ORLANDO, FL 32819, Arrived Shipping Partner Facility, USPS Awaiting Item 2021-08-09 12:41 ATLANTA, GA 30349, Departed Shipping Partner Facility, USPS Awaiting Item 2021-08-06 18:14 GRAPEVINE, TX 76051, Departed Shipping Partner Facility, USPS Awaiting Item 2021-08-04 22:13 LOS ANGELES, CA 90040, Departed Shipping Partner Facility, USPS Awaiting Item 2021-08-04 12:35 LOS ANGELES, CA 90040, Arrived Shipping Partner Facility, USPS Awaiting Item 2021-06-21 21:22 Shipping Label Created, USPS Awaiting Item ===================================== Powered by www.17track.net Your package will arrive at the destination in about a week USPS is already shipping your package.
Andrea
A total fraud. My fixtures never arrived. They provided fake excuses for 2 months and then provided fake UPS tracking numbers to try to fool me some more. Useless customer service. A total scam.
Reply from MooielightAug 7, 2021
Order number: 1Z45F12A0317434597 Package status: in transit Country: United States -> Unknown destination: From: 2021-08-06 16:15 Los Angeles, CA, US, Origin Scan 2021-06-18 04:55 US, Shipper created a label, UPS has not received the package yet. ===================================== Powered by www.17track.net UPS has picked up your package on August 6th Your package will arrive at the destination in about 3 days. You can check the shipping track of the package through the UPS website.
Dena M.
I have never gotten my lights and no one will tell me where they are.
Reply from MooielightAug 6, 2021
Order number: 1Z45F12A0315967622 Package Status: Signed successfully (55 days) Country: United States -> Unknown destination: From: 2021-08-05 11:36 ASHLAND, OR, US, DELIVERED 2021-08-05 09:45 Medford, OR, US, Out For Delivery Today 2021-08-05 06:13 Medford, OR, US, Loaded on Delivery Vehicle 2021-08-05 06:10 Medford, OR, US, Processing at UPS Facility 2021-08-05 00:32 Medford, OR, US, Arrived at Facility 2021-08-04 22:50 Roseburg, OR, US, Departed from Facility 2021-08-04 22:38 Roseburg, OR, US, Arrived at Facility 2021-08-04 18:55 Portland, OR, US, Departed from Facility 2021-08-04 08:14 Portland, OR, US, Arrived at Facility 2021-08-04 03:14 Roseburg, OR, US, Departed from Facility 2021-08-04 01:43 Roseburg, OR, US, Arrived at Facility 2021-08-03 15:01 West Sacramento, CA, US, Departed from Facility 2021-08-03 13:27 West Sacramento, CA, US, Arrived at Facility 2021-08-03 03:31 Sylmar, CA, US, Departed from Facility 2021-08-02 22:54 Sylmar, CA, US, Arrived at Facility 2021-08-02 21:55 Los Angeles, CA, US, Departed from Facility 2021-08-02 20:57 Los Angeles, CA, US, Origin Scan 2021-06-10 20:20 US, Shipper created a label, UPS has not received the package yet. ===================================== Powered by www.17track.net Your package has been successfully transported to the destination yesterday Maybe you can delete your feedback?
Suja S.
This is the worst company to order from. I am still waiting on my order. I placed an order on June 2, 2021. Today is August 2, 2021. Its been two months and still no product delivery. This is a worst company and worst of customer service i have recevied. I have reached out to them so many times but they do not respond and when they do, they copy and paste the same damm thing that you can see on the tracking. I cannot believe we fall for this company. We ordered three lamps, total works of $590.
Reply from MooielightAug 3, 2021
Your package will be picked up by UPS and transported to its destination within a week Please continue to be patient and wait for some time.
fidele P.
I just received my order (a pendant light) but there is one part missing : the lamp socket. However, I only received the dome of the lamp.
Reply from MooielightJul 30, 2021
Maybe you can provide the order number? I will check your order record and check the shipping track of your order.
Chrysi V.
I never received the item
Reply from MooielightJul 28, 2021
Order number: CP429945498CN Package status: in transit Country: China -> Greece destination: 2021-07-08 17:09 ITALY, DEPARTURE FROM OUTWARD OFFICE OF EXCHANGE From: 2021-07-07 15:04 Malpensa, arrive at the place of destination 2021-07-07 15:04 Malpensa, arrival at the Transit Bureau (Third Country Transit) 2021-06-28 22:30 in transit at the transfer station 2021-06-28 20:30 Plane arrives in port 2021-06-28 04:00 Airline departure 2021-06-22 17:08 Accepted by airlines 2021-06-22 16:41 Zhengzhou City, has been delivered to the carrier for transportation 2021-06-22 16:40 Zhengzhou City, has been delivered to the carrier for transportation 2021-06-22 12:46 Zhengzhou, arrive at [Zhengzhou International Mail Exchange Station] (transit) 2021-06-22 00:07 Beijing, leaving [Beijing International Mail Exchange], next stop [Zhengzhou International Mail Exchange] (transit) 2021-06-20 09:47 Beijing, [Beijing International Mail Processing Center] has been exported and sealed 2021-06-19 19:05 Beijing, arrive at【Beijing Comprehensive Mail Processing Center】(Transit) 2021-06-19 11:00 Shijiazhuang City, leave [Shijiazhuang Express Delivery Center], next stop [Beijing Comprehensive Mail Processing Center] (transit) 2021-06-19 00:39 Shijiazhuang City, arrive at【Shijiazhuang Express Delivery Center】(Transit) 2021-06-18 21:56 Hengshui City, leave [Hengshui Network Operation Center Processing Center], next stop [Shijiazhuang Express Processing Center] 2021-06-18 17:30 Hengshui City, arrive at 【Hengshui Network Operation Center Processing Center】 2021-06-18 16:03 Hengshui City, leave [Hengshui Post and Heping Road Branch], next stop [Hengshui Center] 2021-06-18 10:10 Hengshui City, 【Hengshui City Heping Road Branch】Received and sent ===================================== Powered by www.17track.net Your package has arrived at the local airport in Milan, Italy on July 7 The package is still in transit from Italy to Greece Please continue to be patient and wait for some time.
