Average
Based on 729 reviews
moomoo3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.
moomoo (moomoo.com) has 729 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 172 reviews with 1 star · Clear filters
Ron T.
Moomoo will hold deposits and force you into a margin call. They then liquidate your account to cover margin. After liquidation, your deposit will suddenly be completed, only after they basically steal your stocks. They are thieves and are not to be trusted.
Irene S.
Just opened an account following a link on your be that states one gets free STOCKS.. before i deposit any money (thank God .,) i wanted to the st their customer support,it's non existent, only a chat with a chat bot not a real human, that's scarry. So if that's the start it's not good. Chat bot said was human but responses were automatically all the time and unable to explain, the free STOCKS are not there , you just enter some draw which is a type of lottery if you get lucky you might get some again the chat bot you replied automatic non definite answers when I asked how this works. I find it preposterous and client abussive that they just take your money but give you zero support.. i use other platforms where I can actually talk to a real human as it should be.
Matt
Moomo was not a good experience, after I opened an account with them 2 days ago I tried to link my bank(SSFCU) to them, but it didn't let me!! I've been using my bank with 3 other brokers for years no problems. There's no live chat, only email, text or phone calls on their support end!! After calling and texting and emailing them several times, they said their system don't work with my bank and I should wire them the money!! Too complicated for me so I decided to shut down my account and that took a long time on the phone, as well!! I do not recommend broker.
Melvin H.
Moomoo has given me the worst user experience so far as a brokerage platform. The website provided no way to get any customer help; the investment platform is an automatic margin account setup, which is geared towards borrowing money from the platform to maximize its profit and converting all investment activities into short term trading, increasing investment risks for its customers; Moomoo failed to keep its promise to pay such as rewards or signing bonus, only after you decided to close account to leave; and so far moomoo still failed to pay interview credit after one and a half months have passed (suppose to pay in the next 5-10 business days after interview).
Reply from moomooJun 1, 2022
Dear Customer, We are sorry for the bad experience. Our team cares every customer's concern and feedback. We are now doing investigation regarding this issue and will give you a call back soon. Thanks for being a Futu customer. It is important for us to learn how we can improve and thus create better experiences for you and other customers in the future. Sincerely, Futu CS Team
