Poor
Based on 103 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a Backpack is listed under Accessories.
More than a Backpack (morethanabackpack.com) has 103 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 51 reviews with 1 star · Clear filters
Whitney Carter H.
Scam. Ordered 3 backpacks for my kids and they never arrived even thought the tracking says they were delivered. Something sketch is going on here and they try to put it off on USPS as the problem.
Reply from More than a BackpackJul 1, 2024
Hi Whitney, As you know via our conversations over email we are looking into this but the items were marked as delivered at your address given. Many thanks More than a backpack
Joshua K.
I placed an order back in April its June now, and I still haven't received it. I tried multiple times to get help, but no one ever responded.
Reply from More than a BackpackJul 1, 2024
Hi Joshua, Sorry for delay in getting back you - your order was delivered on the 9th May - well within the delivery window.
Marlene E.
First of all it took forever to be received after purchase. The color of the purse looks nothing like the picture.
romeny R.
I ordered a cat back pack. I didn't receive an email confirming my purchase or any follow up email about delivery or anything else. I emailed the company 3 times in their email address as well as the website with no response and I was ready to give up thinking I lost my money. I finally go an email the day I received the package saying I should have the package now. The back pack was just ok the plastic front came in dented and the straps too short. The bottom of the bag could be more secure as I use it for a 4 month kitten and its already drooping at the bottom and pad that is meant to secure it is not fixable as there is no velcro to stick it.
Sydney
1. I payed for quicker shipping 2. My order was sent out after the shipping time frame posted on your website 3. The order never arrived to my residence 4. I have repeatedly asked for this issue to be resolved, with no assistance. This all feels like a scam. Buyer beware. EDIT: The response here from this company is misleading. They have replied, but have been dismissive, unhelpful, and continue to avoid any potential solution to rectify a situation. To deny the reality of poor business practices and customer service is extremely misleading. By all mean More Than A Back, if you want to continue to make illegitimate responses here, we can discuss in more detail publicly.
Reply from More than a BackpackFeb 12, 2024
Hi Sydney, Thank you for your email. We have replied to your emails and we are awaiting to hear back from you. Our courier has stated that the order has been "delivered" to the address given, we have contacted to ask you if your address and apartment number was wrong and therefore this is why it has not been received. We have also refunded you for your fast USPS shipping, we are sorry they let you down but we have refunded this. Please get back to us via email and we can resolve the other matter of the lost package. Many thanks More than a backpack
Caiden C.
I did not receive my order whatsoever. All of my information was clear for information to be known, and my order still has yet to come in.
Reply from More than a BackpackFeb 12, 2024
HI Caiden, We are sorry but as per our emails to you, it looks as though you gave an incorrect address. This item has therefore been lost in transit. Please contact us again via email and we will ship you a new one to the correct address. Please do confirm the correct address via an email. We as a company cannot be held responsible for incorrect addresses at checkout. However, we will do all in our power to get this right. Many thanks More than a backpack
anna W.
I have bought the backpack on the bases of a) family bussiness as a seller b) alleged quality. When I received the product it is quite obvious that this is a cheap product with low quality stitching and material. No quality control what so ever. My suspicion is that the actual manufacturing is subcontracted to third part with no actual control from the business. Their website is deceitful and I guess this is a trend now. I will be more careful next time. Disappointed
Reply from More than a BackpackFeb 12, 2024
Hi Anna, Thank you for your review. We are sorry that you're not happy. This is totally unacceptable - please do email us with the issues and we will sort this out. We don't wish to give our poor quality items and we will endeavour to sort this issue out. Once again, we apologise for this and your experience with us. Kind Regards, More than a backpack
Sara L.
Ordered a backpack for my son for Christmas. Still haven't received anything and tracking information stopped 12/26/23. I paid $55 for nothing and my son didn't get one of his Christmas gifts-VERY disappointed in this scam company,!!!
Reply from More than a BackpackJan 15, 2024
Dear Sara, We hope this message finds you well. We sincerely apologize for the inconvenience caused by the delay in receiving your order, and we deeply regret any frustration this may have caused, especially during the holiday period. Upon investigation, we discovered that one of our couriers faced unexpected and serious issues during the holiday season, resulting in delays for a number of shipments, including yours. We understand the importance of your order and the disappointment it must have caused, and for that, we extend our most sincere apologies. We have contacted you via email to get this resolved and we will of course offer you a resend or refund. We are very disappointed that this has happened and this is not our normal service offered and we are investigating further. Once again, we apologize and hope to make amends. Many thanks More than a backpack
