Average
Based on 121 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
This is ShopGlassTile online shop about any type tiles. You can tell from a name that our basic focus is to provide you CHINA prices in America. Our utmost effort is to get the products from our factories to you cutting out the middle man and passing the direct saving to you.We pride ourselves on being the largest source for Limestone, Marble, Glass, and Onyx Mosaic as well as flooring tiles bringing you an extensive selection with everyday low prices. Our award winning has designers craving for more.. . Browse throughout our website for your favorite product and Simply look for the logo to enjoy free shipping on selected items.Our products in marble, onyx, travertine and granite range from solid field tiles like 12x12, 18x18, mosaic tiles for kitchen and Bathroom Back splash, shower walls, foyers, bathroom floors etc. We also carry chair rail and pencil moldings to compliment with our mosaic tiles. Our target is sell more but get less profit
Mosaic Tile Direct (mosaictiledirect.net) has 121 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 32 reviews with 1 star · Clear filters
Katie S.
The good reviews on this site must be fake. This company is nothing but a scam. Spent over $400 on tile and it didn't ship. They answered about every 5th email saying it will ship next week, then the next week and so on for over 3 months. Once I asked for a refund they stopped replying all together. No one ever answers the phone number either. Thank God I used PayPal. DO NOT BUY FROM THEM
Jehrico
I ordered 10 pieces of tile from mosaic tile direct 3 weeks ago to finish a tile shower. It was supposed to arrive 2 weeks ago but they said they had to get it from California and it would be Monday or Tuesday before it arrived. Tuesday came and went with no tile so I called again. This time he said it would definitely be here by Thursday. Thursday came and went and still no tile. I called again but there was no answer and their voicemail box was full so I decided I would send a text, to which there is supposed to be an instant reply. No reply to the text so I emailed the message. Again, no reply. All weekend, no reply. Monday called multiple times but no answer. They must have deleted some messages because now I can, and did, leave a voicemail. Still no reply. It is Tuesday and I'm beyond frustrated. Every lie they told me I then told my customer. They made me look like a liar. I would advise everyone to stay away. It's so unprofessional to string people along like this. Let me get the tile somewhere else. People would rather just know the truth. If you can't get the tile for 3 or 4 weeks fine, just let people know, don't avoid responding to the person. I, for one, will never use them again. I'll make sure none of my customers or colleagues ever use them and you should avoid them too, unless you like a good headache.
Bambi D.
I placed an order for tile (that was supposedly in stock) and a full month later I still hadn't received it. So I tried to reach Customer Service by phone, no answer. I tried by email, no response at all after repeated attempts. I wish I had believed the reviews and not done business with this shady company. The only good thing I did was use PayPal to pay for my order online. I opened a dispute with them and received a refund (less the service fee)..so they managed to make money off of me for doing absolutely nothing....but at least I got the bulk of my money back. What a horrible company. If you decide to take a chance, make sure you have a very long time to wait your order and absolutely use PayPal. Without them, I'm fairly certain I would not have received a response at all and definitely would not have received my refund.
Amy
I needed a few extra tiles to finish a job... I place a few different calls/voicemails four days ago and yet have received a call back. Every time I have tried calling it goes directly to voicemail. Lack of customer service! A company really should answer phone calls and return a call with in 24 hours!
LUVON
I sent an email to this company on Feb 21st although a weekend got a response the next day. Ordered a $5.99 sample on Feb 22nd was informed sample would be coming from GA. .. I live in FL, NO sample to date , I've sent an email and left messages , no response to either! If its this difficult to get a sample I will not submit a full order !!!
I. M.
We ordered a sample for $5,99 but we never received the sample! When called them about it, they could not give us a straight answer about where the samle was. After calling them few times about the sample, they stopped answering the phone. Terrible company!! I would not do business with them!
Ryan
You had better like what you ordered. I paid 60$ to have my items shipped back them (policy) and have not received a refund payment in over 60 days thus far - I'm guessing I never will. Email/phone is no use, no one answers.
Christopher R.
Ordered tile from this company in November 2014 and upon the slow delivery (was prepared to wait because of the good price) the quantity ordered was less than the amount I received. I contacted customer service the same day as I received my delivery to explain the situation and to date I have not received a refund. The guy at customer service tells me he will contact customer service and then cuts me off the phone. He does not reply to emails and does not respond to telephone messages. He told me I could be lying, he is rude and completely inadept in customer service skills. Do not use under any circumstances.
