Mosaic Tile DirectReviews of mosaictiledirect.net

I am remodeling my master bathroom and found the color tile I wanted on their website. I ordered a sample and waited... and waited... my contractor kept asking about my tile and I tried 3 times to reach customer service and 3 times had absolutely no response. It has been over 2 weeks and still no sample, although my credit card was charged the day after I placed my order. I finally found the same color at another company and it is less expensive and this new company has excellent customer service. I WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN!!!

I ordered a large quantity of tile online. I attempted to contact support regarding the order by chat, by email consistently for several days and never received one response. After the payment processed through my account, I received a call that they did not have the tile in inventory and wanted to know if I would backorder to sometime in September. I declined and requested a refund instead. It is now several days later and my account still is not credited back. I have filed a complaint via my bank regarding the issue and wanting to get my refund of 2k+ back. Very poor business experience.

I placed my order and received a response 5 days later with a credit/refund to my card with no explanation of why my order was refunded. Below is my conversation with customer service via live chat: me:Why was my order refunded? 11:37 AMjohn:Order number ? 11:38 AMme:######## 11:38 AMjohn:Let me check 11:38 AMme:Refund ######## Any luck? 11:49 AMjohn:Yes Item is not in stock We only have it is Seattle, WA 11:50 AMme:So why does it say that all items are in stock and ready to ship on the website? 11:50 AMjohn:Shipping cost is over the budget 11:52 AMme:So why is the free shipping over 65 advertised? 11:54 AMjohn:Now we don't have it in NJ Or IL 11:57 AMme:I am in Ohio

I ordered and paid for a sample tile and waited two months just to have them cancel on me. I will not use this site again or recommend it to my friends or coworkers.

Well, I suppose one positive is that they asked me to review them, even though it's been 4 months since I placed my order, never received anything from that order, and they never responded to e-mails, and their phone inbox was full. Thanks to this company, I now have some experience getting my credit card company to reverse a charge, because mosaic tile direct was completely unresponsive to my questions about why my order hadn't shipped over two months after I placed it. Saying they have poor customer service would be an insult to companies with poor customer service which actually responds. Mosaic Tile Direct did not respond in the slightest to any of my questions asking why my shipment hadn't happened. I would not recommend this company to anyone at all.

I tried calling several times never got a call back. Would just like a refund.

The "5 star review" was obviously written by the guy who screwed my order. I received my order 3 WEEKS LATE, only AFTER i called to find out why...some guy answers the phone and says he is not sure why I have not gotten my order, but he will call me back. He never does. I have to contact them again. Thumbs up their ass. Never buy from this company, you will regret it.

I placed an order because the website said all items were in stock and ready to ship. The order confirmation said I would be receiving an email with the tracking number. Three days pass and no email. I call the company and speak to an unidentified male who tells me the product has shipped and that he will send me an email with the tracking by the end of the day. Big surprise...no email. Over the next week I called haf a dozen times and could never get a live person again. None of my messages were returned. None of my emails were responded to. Luckily I had paid through PayPal and filed a dispute. The company emailed me a "credit memo" for part of the money I had paid for the tile - but didn't refund the money through PayPal. I have now escalated the dispute to a claim with PayPal and am still waiting for the company to respond. It should have been a giveaway that the company might not be legitimate when I couldn't find an address for them anywhere on their website. But the prices were good and the shipping was free - so I took a chance. BAD IDEA!!!