Average
Based on 307 reviews
MOVESEA3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MOVESEA.Best products for your outdoor and water activities.In our catalogue you will find different types of underwater scooters, underwater drones, dive systems, accessories for surfing, electric bikes, power stations and much more.
MOVESEA (move-sea.com) has 307 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 107 reviews with 1 star · Clear filters
Nadège V.
Matériel jamais livré, j’ai donc demandé un remboursement et depuis Août 2023, rien ne bouge! On me répond qu’on va envoyer ma demande auprès du service finance et puis plus de nouvelles malgré les nombreuses relances. Il s’agit de 2,320€ tout de même!!! Aucun sérieux je n’ai jamais vu ça, c’est lamentable. A croire que je ne vais jamais revoir mes sous! 😭😭😭😭😭😭😭😭😭
Javier S.
Hice un pedido de 2250 euros que nunca me llegó. les reclamé la cantidad y desde hace mas de 3 meses aún no me han devuelto el dinero y ponen excusas. Compro mucho por internet y nunca me había pasado algo tan lamentable. Jamás volveré a comprar en esta web
JcN
Took 2 month to get product even when the website says "in stock" my 2nd battery is not delivered....without letting me know up front.. charger is defect... Bad communication...no pro active support ...you have to chase by your self.... Website says has pick up service in store.. but there is no pick up store.. Looks like it has a dutch tel number and address in netherlands but its redirected to foreign office...
Richard
So after getting an email on the 17th August to say I will be refunded for my order that never arrived that was ordered on the 27th July Iv had to get my credit card company involved to get my money back. Iv now been given my money back by my credit card company as Movesea would not refund me even after getting an email to confirm my request for a refund. Iv received an email today from Movease to say iv been refunded when I hadn’t, the money was taken back from them for not giving me a refund or delivering the goods I ordered. This company is a complete scam and just take your money, they remove your comments from their social media for people not to see, they use your money to make them selfs money!! Do not buy anything from these jokers all they will do it tell you lies every time you contact them and will then stop answering your calls and emails when you persist and contact them regularly. How this company hasn’t been shut down I don’t know.
StravaigSubsea
Looking for some parts/items for my ROV i decided to give Movesea a try as they showed as having the items “in stock” Placed my order & paid, was then told that they would didn’t have one of the items in stock & that they would send this out at a later date… Over 1-month on & still nothing! Zero communication from Movesea on the issue & they are STILL showing the item as “in stock”! First time using Movesea & will certainly be the last given my experience with them! Avoid at all costs as they do not deliver! UPDATE: Thanks for your reply, however I want to inform you that the Fifish Retrieval hook very clearly showed as “In Stock” when I placed the order & still shows “in stock” at this very moment! You did inform me it was actually out of stock AFTER I placed my order & paid for the items… then I informed you that if it was going to be any longer than 1-week I would prefer to get a refund & order elsewhere… You told me this wouldn’t be an issue & that you would send it out separately a few days later!…. It’s over 1-month now so I would rather just have a full refund & cancel the order as it’s been too long already & i’ve heard nothing from you until after leaving this review!
Reply from MOVESEASep 21, 2023
Dear George, We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration, and we want to clarify the situation. We're truly sorry for any confusion regarding the availability of the item you ordered. It was indeed a stock issue, and we understand how this could have been frustrating for you. Since the beginning, we did our best to communicate that the item was out of stock, and we regret any misunderstanding that may have occurred. Due to unforeseen delays from our factory supplier, we haven't been able to replenish our stock as quickly as anticipated. We take your feedback seriously, and we understand your disappointment in the lack of communication. Please be assured that as soon as the item becomes available in our inventory, we will prioritize sending it to you immediately. Once again, we apologize for the inconvenience you've faced, and we appreciate your patience during this time. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Thomas S.
Worst company Ive ever order something! After cancelling of the order they just do not pay the money back (actually 2,5 months- but still no money back!!!!!)- still waiting for even an mail answer- now ist is 13.10.2023. If you would give the same power in solving problems, than answering reviews, so everything would be fine...And now- after a dozen of mails- I gave the case to my lawyer. let's see how good your answeringtime on mails is then....
Reply from MOVESEASep 21, 2023
Dear Thomas, Thank you for taking the time to share your concerns with us. Your case has been escalated to our financial department for immediate review. They will thoroughly investigate the situation and work diligently to expedite your refund process. We are committed to resolving this issue as quickly as possible, and we appreciate your patience while we address it. Rest assured that we will do everything in our power to ensure that you receive the corresponding refund promptly. If you have any additional information or concerns related to your order, please do not hesitate to reach out to our customer support team.
VJ
Ordered some freediving fins 2 weeks ago. The order is now 5 days overdue with no word from Movesea. I had read the reviews on here before ordering but still proceeded because the price was good. I wish I had paid more and ordered elsewhere
Reply from MOVESEASep 21, 2023
Dear Veronika, We sincerely apologize for the delay in fulfilling your order. There was an unexpected delay due to a temporary stock shortage of the specific color of fins you ordered. However, we want to assure you that we have resolved the issue and are now ready to ship your order to you. You can expect to receive your fins within the next few days. We understand that price is an important factor when making a purchase decision, and we appreciate your choice to shop with us. We take your feedback seriously, and we will be working diligently to avoid such delays in the future to ensure a smoother shopping experience for all our customers. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for choosing Movesea, and we look forward to providing you with top-quality products and service in the future.
fernando
Sto aspettando che mi rendano i soldi da più di un mese e non rispondono più alle emails Solo pochi giorni fa grazie alla mia Banca Fineco aprendo un reclamo sono riuscito a riavere i miei soldi e ripeto solo grazie alla mia banca perche altrimenti starei ancora aspettando visto che non sono l'unica persona in questa situazione . Al telefono Move-Sea ti dice abbiamo inoltrato la richiesta al nostro team fiscale che se ne occuperà al più presto ma è una bugia.
