MOVESEAReviews of move-sea.com

I strongly advise AGAINST purchasing from MoveSea. From day one, the drone I bought for critical maritime research was faulty. Despite sending it back multiple times for repairs over nearly three years, it continued to break down after minimal use. Even following every maintenance instruction, the drone failed repeatedly, including right after so-called repairs. This level of unreliability is completely unacceptable, especially for such an expensive piece of equipment. What’s worse is the company’s complete lack of accountability. Instead of owning up to the fact that they sold a defective product, they consistently deflected responsibility and refused to offer any real solutions. For the amount of money I spent, I expected far better quality and support. This experience has been nothing but frustrating and time-consuming, and I wouldn’t recommend this company to anyone who expects dependable equipment or decent customer service.

ACHTUNG!! Auch bei mir im August 2024, hatte einen Wingfoilmast über € 448,- bestellt und bezahlt. Ware nicht erhalten und auch keine konkreten Antworten auf meine Mails. Habe nur eine Nachricht erhalten dass das Produkt nicht lieferbar wäre. Aber bis dato keine Rückzahlung erhalten. Scheint eine Fake-Firma zu sein die Kunden nur abzockt!! Werde jetzt versuchen auf rechtlichen Weg eine Lösung zu erhalten.

Very disappointed, I placed an order on September 8th. No sign of my order, no updates and have tried to contact the company three times now. I head away next week and am now unsure if I will receive my order in time, or at all at this rate. I see some positive reviews on here so I still have some hope my item might arrive but the experience so far is very disappointing.

chased following the estimated delivery being way exceeded, to be (eventually) advised the item will be shipped.... an email then to say that i have had a refund coming as the item is unavailable. don't waste time with this crowd.

Ordered a product 22nd July with estimated delivery date of 2nd August, it’s now 19th September and still no sign of my item. I’ve requested cancellation and refund but now they’re just ignoring me. I can only assume the above reviews are bots and this is a scam site. Confusing that they have time to respond to these public reviews but they won’t reply to my emails. Avoid at all costs, unfortunately!

Poor delivery. Late and to the wrong location. The cost has been now refunded to me. XS fins were ordered but the ones I received (although marked as XS) were many sizes too big for me, probably more an XL. There is clearly a problem with the sizing of these fins which Movesea will not acknowledge. I was very disappointed about the reply from customer services who told me "just to pull the straps tighter". I replied requesting a refund but nobody answered for 4 days, in the meantime I put the payment into dispute. UPDATE 17.9.24 I see that Movesea have replied to my review above, thank you. However I take exception to their portrayal of the issue with these fins and the communications associated with them. I would refer them to my e-mail dated 9.9.24 and 10.9.24 where I was very clear that I had no option but to put the payment into disrepute as they were not responding and gave them adequate warning. If Movesea put as much effort into sorting out the quality of their products and their Customer Service as they do into mitigating legitimate complaints it would save everyone a lot of time and money. Once they confirm that they will refund the fins and make the collection for them as I have requested then I will cancel the dispute case. My time is too precious to waste on Trivia like this.

The projected delivery time was not met on 2 occasions and this required chasing on my part to resolve. Also, despite having a uk office the item I ordered came from Spain, which I did not expect. If an item is on your site and marked as in stock then most people would expect it in the projected delivery time. On the whole unimpressed with the service. I will certainly not order from your company again.

Would be zero stars if i could Ordered a wetsuit noticed no progression with order status enquired about it . Was give the same generic e mail that other people have stated they have received. Was patient and waited to see wat would happen and enquired again when nothing changed to get the same massage again managed to cancel the order via the msg thing on there page and the guy was very rude after i asked to do so avoid movesae at all costs