mozaracing.comReviews of mozaracing.com

Ordered a newly released product with shipping time 7 - 10 days according to Moza website. 3 weeks later still no updates so contacted customer support. Product was delayed, will be shipped next week. 2 week later still no updates. Back to customer support, same story : shipping next week. Even contacted customer support a third time: same story, different day/week. Conclusion: - waited more then 3 months before delivery - zero information provided from Moza side - several local retailers had stock 1 month before my order was delivered - product got cheaper everywhere except at Moza First and last order at Moza website!!!!

Products are good. Customer service is horrendous. Be prepared to wait months if an issue arises

The product from Moza are pretty solid, they are well made for their price. I enjoy the build quality they offer compared to their competition as well as making the market more competitive. However, they have a seriously bad Customer support and shipping problems. From an order of 2 items, one of them I received in a reasonable time period. The second item, was on their product page with "estimated shipping at x" their 'estimation' got updated TWICE after I placed the item; AFTER it overshot their estimation date. And their support... is horrible. They estimate responses in 48 hours (which is already bad) but my current ticket with them has been live for 5 days without a response. On the back end they have 'created' the label to UPS so their delivery page would update; after I created my ticket. Just to clarify, it's likely someone read my ticket, and their delivery team created a label to give the illusion that my package is in a moving status, but still haven't responded to my ticket at all (and afaik the package still doesn't even exist, just the label). Finally, ordering. For the USA store they accept payment through shop. Which I had payment problems for my Moza product. I'm not going into detail; but my payments ended up hanging, and I had to contact support even trying to give them my money. (Support took 48 hours, and *at first* gave me a generic response) If you browse online you get very similar complaints as to mine. So if you plan on buying a Moza product; Expect shipping to be widely inaccurate, expect little to no support and goodluck making a proper payment. My review is going into 1 star, not for the product's but so people hopefully get a good look before they buy. P.S: I made a trustpilot account for the first time ever; to write this review.

I ordered your products almost 2 months ago. It took a few weeks to get one of the items which is understandable. But there were no updates during that 2 weeks. I had to reach out. The response I received was a generic one, stating the products were in back order, and proceeded to list the dates the items would ship. However the dates listed, were all in the past. I finally received an updated email with updated current dates. Well. The 2nd item of 4 shipped within the updated dates. That was a month ago. I still have yet to receive the last 2 items of my shipment. And I am still getting told they will ship soon. Only after I have to send nearly a dozen emails trying to get an update. Moza has decent products, but their customer service isn’t worth the products. If you can get it at a direct retailer. Sure try the products. But if you have to order online. Expect the game you are playing to be outdated by the time you get the equipment.

I have an order number 26141554. Product bought 1 month ago, money taken , not being delivered. This company is a ghost company: no phone number, no customer service. Probably will need to go police to get my refund back. Do not buy from their website, it is a good design on their webpage , but they are definitely a scam.

The MOZA HPF pedal module is very noisy, so I don't like using it. I waited over a month for delivery, and customer support responded after a week without actually helping me.

Order #US-26989774 Please ship my order. You had no problem taking my payment. Ship the order!!!

I still haven't received my items. Order placed 28 August. Very disappointed.