Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Mr Jim W.
It took a lot longer than supplier indicated for delivery but the bed is very popular with my dog.
Reply from MrFluffyFriend™Jul 4, 2022
Hello Jim, We try to constantly improve our products and services with helpful feedback like yours. Thank you for your feedback!
Seth M.
I would have appreciated your letting me know that my order was delayed. How do I get my cars to use this great bed?
Reply from MrFluffyFriend™Jul 4, 2022
Hello Seth, We try to constantly improve our products and services with helpful feedback like yours.
Ron
Good delivery timing but somewhat expensive. Sizing is smaller than expected from order.
Reply from MrFluffyFriend™Jul 4, 2022
Hello Ron, We try to constantly improve our products and services with helpful feedback like yours. Thank you for your feedback.
Gary H.
The bed took over 3 weeks to get here. At no point do they tell you that it's being shipped from China. I try to avoid products from China for lots of reasons. It is getting increasingly important for suppliers to start declaring where in the world products are coming from. The 7 - 12 days shipping is clearly a joke. Last time I buy something advertised on Facebook unless it clearly states where items are manufactured and sent from. Update - I had said the bed is sufficient but I have to say that our cockapoo loves it. You can get similar beds but the memory foam in the MyFluffyFriend bed is more supportive in comparison. Bed = great, delivery = not great, origin of bed = not where we choose to buy goods from
Reply from MrFluffyFriend™Jun 7, 2022
Hello Gary, Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
Ari
Mein Hund findet das Bett sehr gut und liegt gerne drin. Nur leider rutscht es auf glatten Böden, so dass es nun in seiner großen Hundewanne liegt. Eigentlich war das anders vorgesehen. Leider ist bei der Bestellung nicht Ersichtlich aus welchem Land die Bestellung kommt bzw. das die Ware Wochen braucht um geliefert zu werden. Das sollte mal verbessert werden. Der Kontakt zum Kunden Support war sehr nett und schnell.
Reply from MrFluffyFriend™Jun 3, 2022
Hallo Ari, Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie dem Ihren ständig zu verbessern. Vielen Dank dafür!
customer
Bought a dog bed 1st May and received on the 30th. I did think this was a scam at first as stupidly read reviews after buying but I have finally received my dogs bed, It's definitely not worth the 40 something pound I spent but it'll do and my dog seems happy. Reason for only 3 stars time it took for delivery and quality of product.
Reply from MrFluffyFriend™Jun 3, 2022
Hello, We try to constantly improve our products and services with helpful feedback like yours. Thank you!
Madison M.
Update to review the expected shipping was 7-12 days and actually took 3 months which was disappointing. My dog loves this bed, the product is very good.
Reply from MrFluffyFriend™Jun 3, 2022
Hello Madison, Thanks for your patience regarding the delay of your order. Can you please clarify that it took 3 months for your package to arrive or 3 weeks, you meant? Thank you!
Rebecca J.
Delivery was delayed but excellent communication about it. The customer service is 5 star and the product is…nice. It’s fluffy but definitely not at all worth $70. At most it’s a $30 item. The price to product ratio is the reason for the loss of star.
Reply from MrFluffyFriend™Jun 3, 2022
Hello Rebecca, we are happy to hear from you. We try to constantly improve our products and services with helpful feedback like yours. Thank you!
