Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Martin C.
Firstly, despite express delivery it took three weeks. Second, the XL size, your picture shows two huge dogs on it, is actually small for a lurcher.
Reply from MrFluffyFriend™Jun 6, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
JayStar
The beds are decent but smaller and less “fluffy” than advertised. Very poor response time and customer service.
Reply from MrFluffyFriend™Jun 6, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Karen
The bed is fluffy but too small. I used the Company’s guidelines to order but the bed is a size too small for my dog. I ordered the XL for my goldendoodle. Could have used an XXXL.
Reply from MrFluffyFriend™Jun 6, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
katboo
My pup likes the bed. Promised shipping time was stated at 7-12 days due to Covid delays. Mine arrived in 20 days. Parcel shipped from LA supposedly to me in Oregon and was routed to NY.
Reply from MrFluffyFriend™Jun 3, 2022
Hello Katboo, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
Nichole K.
It has been 13 days sinc my order has been placed. I have not received any updates as to when to expect delivery. However, the lady I've been messaging with customer service has been very prompt and helpful.
Reply from MrFluffyFriend™Jun 6, 2022
I really appreciate you taking the time to share your experience with us. Our sincere apologies for the inconvenience caused.
Michael N.
The only reason I gave 3 stars is I haven't received my order or any info about when I might get it.
Reply from MrFluffyFriend™Jun 6, 2022
I am sorry to know about this. We definitely would love to settle this matter with you. Please send us an email. We will be waiting for your message.
Audrey
Bed wasn’t as thick and padded as suggested in photos but dog seems to like it.
Reply from MrFluffyFriend™Jun 6, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
Diane J.
I got the largest size bed for my 84 lb Black German Shepard expecting it to cuddle her. It’s very flat and not like the pictures portray. My six cats ranging from 9 to 18 lbs can snuggle in it but I didn’t purchase it for them. It’s fine for smaller animals but does not work for a big dog.
Reply from MrFluffyFriend™Jun 6, 2022
I am sorry to know about this. Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
